Admin Welcome Kit

Welcome to MyTravelport! The purpose of this section is to familiarize new administrators with the MyTravelport tools to which they have access.

You have been selected as an administrator for your organization in one of two ways:

  • Travelport designated you to act as an administrator for your organization, or

  • Another administrator within your organization assigned the role to you.

STEP 1: Access MyTravelport

To start using MyTravelport, go to My.Travelport.com and login. There are two types of customers — federated and non-federated.

  • Federated customers use their existing identity provider to manage user accounts for MyTravelport. When logging on, they are redirected to their company's login page to enter a password.

  • Non-federated customers manage user details, roles, passwords, and self-service registration through MyTravelport. When logging in, they enter the MyTravelport password. Multi-factor authentication may require a one-time passcode to be entered, which is sent to the email address registered with MyTravelport.

STEP 2: Explore MyTravelport

Review the MyTravelport Dashboard topic.

To learn more, view the following topics:

STEP 3: Set Up Your Organization

For federated customers, users are set up in your identity provider.

Non-federated customers can follow the steps below to configure your organization.

Decide the user roles

Features in MyTravelport are controlled by the role assigned to a user. See User roles for a list of roles and their associated functions.

Before adding any users to your organization, consider what roles you will assign to your users.

Add your users

Available to: Non-federated administrators

There are three methods to add users to MyTravelport. Please follow the steps for the method your organization chooses to use.

Method 1: Self-registration

Depending on how your organization is configured, users can be given the ability to self-register. This method is Travelport’s recommendation for most organizations. There are two phases to this approach. Follow the steps below:

  • Configure your organization to allow self-registration.

  • Approve users (if required by your configuration).

If your agency requires administrator approval for new accounts, the user’s status is listed as Pending until an administrator approves the user’s account.

Method 2: Manually Add Users

If you have a small organization or need to add a small number of users, the manual process is most efficient. You may manually add a single user to your organization by following the steps in the help topic Add a user.

Method 3: Bulk Upload Users

If you have a large organization or want to onboard users in groups, then the bulk upload process may be the best method to follow. The batch upload process allows you to create multiple users at one time. Follow the steps in the help topic Bulk upload users.

Manage your users

Once your users are created, you may need to change settings for a specific user. Please consult the following help topics to manage your users:

STEP 4: Communicate to your organization

After setting up your organization’s users, Travelport recommends you communicate the next steps with your users.

Send an Internal Welcome Letter

Start by informing your users about their new MyTravelport access and role assignments. Feel free to edit the e-mail sample below as an initial communication:

Hello,

Exciting news! Our organization will be enrolling in MyTravelport, Travelport’s new self-service portal.

MyTravelport is Travelport’s new single-entry point for you to self-serve and use your Travelport products and services. See User roles for a list of roles and the features to which each role has access.

[If adding users manually or through bulk upload, add this text]

You will receive an e-mail confirming your enrollment. It will contain a link to a Welcome Kit which serves as a quick start guide.

[End of manual or bulk upload text]

 

Get started by exploring your Welcome Kit now!

STEP 5: Support your organization

The support options available to you depend on your user role within your organization.

When your organization requires help, MyTravelport has tools you can use to resolve your needs.

See User roles for a list of roles and the features to which each role has access.

STEP 6: Still Have Questions?

By now, you are on your way to becoming a MyTravelport expert. If you still have questions, please consult the troubleshooting guide and frequently asked questions (FAQs):

We are happy to have you on this journey with us, and we welcome your feedback as you use MyTravelport!

All the best,

Your Travelport team