Add a User

Available to: Non-federated Airline Managers, Agency Managers, Developer Administrators, Distributor Administrator

Every organization needs an administrator for MyTravelport. Travelport will create the initial administrator for every organization.

Choosing the right administrator(s) is important, as they manage all the organization’s MyTravelport users, access to MyTravelport functionality, and case management.

To nominate the administrator for the organization, contact your Travelport account manager.

For organizations that do not yet have an administrator, users can create their own account and are given a default user role. User roles can be modified by the administrator or by opening a case in MyTravelport.

Administrators can add a user manually.

  1. Select the Administration menu then Manage users.

  2. Select the Add user button.

  3. If you are adding an external user, select the Add external user tab. External users must already have a MyTravelport account. Enter the user's email address that is used to access MyTravelport, then select the Find user button.

  4. Enter the user’s First name and Last name. All fields are required.

  5. Enter the user’s organizational email (with the proper domain name).

  6. Select one or more user roles. The user role affects the MyTravelport features available to the user. See User roles for a list of roles and their associated functions.

  7. Select any entitlements for this user. If Smartpoint Cloud is selected, a static GTID must also be selected once a CIDB is chosen.

  8. Select the CIDB field. Search for the customer organization name or enter the CIDB (customer number). Refer to find PCC or CIDB for information.

  9. Select user's PCC from the list of PCCs that apply to the CIDB.

  10. Select the user’s type within MyTravelport.

    For non-administrator roles, select User (local), which allows users to raise incidents for their own CIDB but not for any other and no others that may be attached to the MCN.

    The user type options for administrators are: 

    • Admin (global) means that the user is an administrator across all CIDBs in the organization. Therefore, the administrator can manage users across the organization.

    • Admin (local) means that the user is an administrator for the CIDB specified and can only manage users for the specified CIDB.

    Administrator roles are Travel Agency Manager, Developer Administrator, Car Partner Administrator, Airline Administrator, Hotel Partner Administrator, Distributor Customer Developer Administrator, Distributor Administrator, Distributor Customer Administrator, Airline Automation Analyst.

  11. Select the user’s case view.

    • Global - Agency's incidents means that the user can view and edit cases across all CIDBs in the organization.

    • Local - Agency's incidents means that the user can view and edit cases for their own CIDB only.

    • Global - My incidents means that the user can view and edit cases that the user has created across all CIDBs in the organization.

    • Local - My incidents means that the user can view and edit cases that the user has created in their own CIDB only.

  12. To add another CIDB, select the Add organization link. When a user has more than one CIDB, select which one is to be the default CIDB when raising cases. If there is only one, it is assumed to be the default.

  13. Select Save.

The user receives an email at the entered email address, directing the user to create a password.