Ping Request to Confirm Application Connectivity

Before sending requests to Universal API, a ping request is recommended to ensure that there is proper network connectivity and application operability.

The ping request has a single payload of a string and can be used to make sure the method you have chosen for generating SOAP requests is fully compatible with our system. This request is more than a network ping in that it is handled by the application to ensure that it is running and responding properly. The ping request can also be used to test infrastructure and network components because the length of the request and response message can be easily controlled. Upon approval, it can also be used to perform load testing of these components.

XML Ping Request and Response

The ping port’s only method is service. The structure of the PingReq and PingRsp object are specified to XML inside the XSD file src/wsdl/system_vX_X/System.xsd. The XSD files define various types used in the WSDL files, and the WSDL then references these XSD to “import” the definitions.

See the PingReq and PingRsp transactions.


Requests include an HTTP header and a SOAP envelope and that contains the SOAP endpoint (including the requested service), gzip status, Travelport credentials, and XML request. All requests must be TLS encrypted.

HTTP Header

The HTTP header includes:

SOAP Envelope

The SOAP envelope contains the payload data for the request.

<soapenv:Envelope xmlns:soapenv="" >



    <sys:PingReq TraceId="test" xmlns:sys="">      

       <sys:Payload>this is a test for testing</sys:Payload>         





<SOAP:Envelope xmlns:SOAP="">


    <sys:PingRsp TraceId="test" TransactionId="C06426750A0771BD000C8BE67215BEDF" ResponseTime="4" xmlns:sys="" xmlns:common_v37_0="">      

       <sys:Payload>this is a test for testing</sys:Payload>         




Schema Nodes: PingReq and PingRsp


The PingReq node in the System Service is used to ping.

A single payload string with a maximum of 32768 character can be included in the request.


The PingRsp node returns the payload.

Attributes in the response indicate TraceId, TransactionId, ResponseTime, and CommandHistory.