Air High-level Workflow Hotel High-level Workflow Vehicle High-level Workflow The Universal Record Standalone Merchandising High-level Workflow

High-Level Workflow Overview

The travel industry has a similar workflow regardless of whether you want to book a hotel, car, or fly to a favorite destination. This similarity is evident in Universal API, where most flows share the same overall structure and rely on multiple transactions to accomplish the goal of making a booking. In general, the order is:

When travel is booked, a reservation or Passenger Name Record (PNR) is created, depending on the content source. If this is the first booking for a passenger for a specific trip, a Universal Record is also created. Reservations/PNRs can be added to existing Universal Records, as well.

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