Universal API Support
At Travelport, there is a powerful interdependency between the technology solutions we provide and the elements of Service and Support in creating value to our customers and partners; travel agencies, corporations, suppliers, and developers.
Travelport provides the following support for Universal API:
- MyTravelport: A customer portal that provides access to samples, schemas, and lets you open support requests. Log into MyTravelport (https://my.travelport.com/).
- Choose Customer Support > Get Help to access the knowledge base and enter a support request.
- Travelport Developer Site: A website that provides a portal to overview information for developers interested in using Travelport's APIs and SDKs.
New Customers
Important! If you are a new customer and would like to speak with someone about Universal API pricing and available options, please use the Contact Us form to submit your request for a prompt response.
MyTravelport
MyTravelport
Note: Any support requests that are open in ORS (Online Reporting System) can now be accessed in MyTravelport.
MyTravelport supports three developer user roles:
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Sandbox developers are created when a user clicks the Request trial credentials for Sandbox button from developer.travelport.com. Sandbox developer users have access to news, online help search, and knowledge base search. The product page for their trial indicates the number of trial days left. From this page, users can schedule an introductory call.
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Developer users can create support requests and can search both the knowledge base and online help. From the Product page, developer users can also indicate that they are ready for certification and request additional WABs.
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Developer administrators have the functionality of a developer user. They can also manage users and grant access to external users.
Travelport Universal API
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Log into MyTravelport.
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Click the Developer Tools menu and select Travelport Universal API.
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Click the Follow On Development tab to request additional WABs or capacity or to request certification.
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Click the Resources tab to access links to Github projects, samples, Reference Data tables, developer advisories, and schemas.
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Click the Discover tab for service and transaction information.
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Click the Build tab for a list of steps for getting started in your development, to schedule a sales call, to request a capacity review, and to request certification.
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Search Knowledge Base
MyTravelport provides access to the ASK Travelport knowledge base, which contains over 90 categories of information from everyday business processes to agency billing and local market products and services. New content is added daily. Users can receive immediate answers to questions 24 hours a day, every day of the year. Depending upon the provider (GDS), ASK Travelport is available in multiple languages.
Should the answer to a question not be immediately available, questions can be submitted to our experienced agents without the need for a phone call. It is also possible to subscribe to product and service advisories that provide timely updates on the latest Travelport news. A log of questions and incidents raised by each travel consultant via phone or e-mail can also be accessed via ASK Travelport.
Before you implement your new Universal API client application, please confirm your ASK Travelport support credentials. As a subscriber, you may currently have credentials. If not please take a few moments to self-register for ASK Travelport. Your ASK Travelport credentials also provide access to the Travelport Developers technical support site, which provides information specific to Universal API and our other API products.
Universal API Technical Support
Universal API Technical Support is available to provide assistance with a variety of technical and industry-based questions. If you need specialized service or consulting, Technical Support can refer you to the appropriate contacts at Travelport.
Due to the detailed nature of most inquiries, we recommend contacting Technical Support using MyTravelport.
MyTravelport
MyTravelport is the primary option for creating a support request.
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Once you log in, click Create to open a support request.
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Choose the area in which you need support.
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Complete the support request form. For transaction-related inquiries, include the request/response code and/or XML files.
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Click Submit.
Contact Us by Phone
When calling the phone numbers below:
- For urgent but not critical issues, select option 1 and leave a voicemail. An API analyst will return your call within 1 hour (business hours only).
- For outages/critical issues, select option 4 to connect to our Global Service Operations (GSO) desk. This line is open 24 hours a day, 7 days a week.
The GSO team is the crisis and operational emergency control center for the escalation and resolution of all global operational issues. In cases of operational emergency, the GSO hosts a crisis call to bring all relevant parties together to facilitate a resolution or workaround until a permanent solution is implemented. If you require emergency assistance, the GSO on call has full access to a complete tool set and all levels of management to coordinate any escalation or crisis effort.
Americas
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Monday-Friday 06:00 to 18:00, Denver/MST.
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Phone: +1 303-397-6100
Europe/Middle East/Africa
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Monday-Friday. 06:00 to 18:00, UK Time.
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Phone: +44 1753 288 666
Asia Pacific
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Monday-Friday. 08:00 to 20:00, Australian Eastern Time.
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Phone: +61 2 9391 4666
Supported Areas
Universal API Technical Support provides support for:
Universal API Development
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Code and XML message formats.
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Suggested development tools (SOAP UI, etc.).
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Configuration on various Microsoft® Windows® platforms.
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General questions regarding Universal API.
Production/Pre-Production Environment
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Credential configuration (credentials that you receive by email).
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Internal security files such as AAT, data access, and sign-on profiles.
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Production system problem identification and resolution.
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Pre-production system problem identification.
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Sandbox access and setup.
Schema Issues
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Investigate perceived problems regarding functionality.
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General questions on using schemas (as pertains to Universal API).
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Reporting enhancement requests.
Network
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Coordinate reported network connectivity or configuration problems with Network Operations and IP/Network engineering.
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VPN configuration on approved Microsoft® Windows® platforms.
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Initial Consultation
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Client application use of source code, such as C++, Visual Basic, Visual C++, C#, Java, PHP. We do not troubleshoot your specific code or assist in compiling.
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Travel industry business processes as they relate to Universal API Schemas.
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General questions on approved Microsoft® Windows® platforms.
Travelport Developer Site
When a developer logs into MyTravelport, they have access to Developer Tools, such as schemas, reference data, webinars, demos, and sample code.
The Developer portal (https://developer.travelport.com/) provides overview information about the Travelport APIs and SDKs. This portal will be enhanced in the coming months with even more resources.
To get started with your development, log into MyTravelport, select Developer Tools then Universal API.
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The Resources tab lets you download schema and access sample projects and the demo site.
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The Discover tab provides an overview of the Universal API functionality. This page contains much of the same content that is available on the Developer portal.
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The Build tab leads you through the development experience, from getting trail credentials and having a welcome call to developing and certifying your application.
