Please Note: For this Early Adopter release, Manual Exchange screens are available only in ARC markets for tickets with a single passenger, single stored fare, and other limitations in eligibility. Additional functionality will be added in future releases.

Manual Exchanges

Use Manual Exchange screens

In the March 2023 release of Smartpoint Cloud, graphical screens were added for manual exchanges for voluntary ticket changes.

Please Note! This Early Adopter release for the manual exchange screens is available only for ARC (US) agencies with a limited eligibility for exchangeable tickets. For BSP agencies and other tickets outside of the current scope, please continue to use Travelport+ formats for manual exchanges.

 

To make a manual exchange:

Note: In this example, the PNR/Booking File is not eligible for an Enhanced Exchange because the itinerary was rebooked after ticketing.
  1. Open a PNR/Booking File with a ticketed fare that is eligible for manual exchange.

    • Segments must have an HS or HK status.

    • The ticketed fare must meet the current scope for eligibility with the Early Adopter manual exchange screens.

  2. Change the PNR/Booking File by adding a new fare quote that includes a supported voluntary change.

    In this example, the itinerary was rebooked in a different fare class.

  3. File a new fare (FQ). In this example, the new Filed Fare (FF) has a status of G. Note that there is no ticket number.

  4. End transact (ER) the PNR/Booking File.

  5. Select <<CHANGE>> then Change booking.

    The Agent responsibility message is displayed. The manual exchange screens do not provide any guarantee against ADMs. Therefore, agents should obtain all necessary approvals and check all stored fare (Filed Fare) elements before ticketing.

    Tip! If the ticket is eligible for automated exchange, the Enhanced Exchanges screen is displayed.

  6. Select Accept and continue to display the Manual Exchange screen.

  7. In Change fee, confirm or change the change fee for the new stored fare.

  8. Review the passenger name, Passenger Type Code (PTC), and original ticket information.

  9. Select Continue to display the Compare original and new fare screen.

  10. Review the new fare and fare difference information.

  11. Select I have reviewed the calculations.

  12. Select Continue to display the Review and confirm changes screen.

  13. Review the fare and itinerary details.

If applicable. In the Payments section, review or select the payment options for add collect or the refund options for residual values. Per ARC requirements, change fees are collected at the time of ticketing.

  1. If applicable. In the Ticketing details section, add commission information, endorsements, IT/BT modifiers, and tour codes.

  2. After all reviews and changes are made, select either:

    • Confirm and Hold to hold the exchange for ticketing at a later time. The time limit for the hold varies based on the carrier and the fare rules for this itinerary.

    • Confirm and Ticket to complete the exchange and issue the new tickets.

    Both confirm options display a Selections Submitted confirmation screen with the new itinerary and fare information. This example shows a Confirm and Ticket confirmation screen, which also includes a confirmation of the ticket reissue.

  3. Optional. Select View Booking File to display the updated PNR/Booking File with the new ticket information.