European Rail
Before you begin
Before you begin using the European Rail tool, please confirm that:
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You agency and PCC is fully provisioned.
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All requirements for your system and access are completed.
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You have reviewed all currently available features and functionality.
Provisioning
European Rail is available for provisioned PCCs only. If a PCC is not provisioned, an error message is displayed when you attempt to access European Rail.
As part of the provisioning process, access is required to:
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Trainline.
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Smartpoint Cloud.
Provisioning for Smartpoint Cloud also is also required to access European Rail. This provisioning is required Smartpoint Desktop customers, even if your agency is not currently using Smartpoint Cloud for general booking.
Please contact your Travelport representative for more information about provisioning.
Requirements
The following requirements to access the European Rail plugin. Please contact your Travelport representative for more information.
| Requirement | Details |
|---|---|
| Travelport Smartpoint Desktop 11.2 or later. (Access from Smartpoint Desktop) |
|
| Access to Travelport+ (1G) |
The European Rail plugin is not supported for Apollo (1V) or Worldspan (1P). |
| Provisioning for Smartpoint Cloud |
.Please note that provisioning for Smartpoint Cloud is required to access European Rail. This provisioning is also required Smartpoint Desktop customers, even if your agency is not currently using Smartpoint Cloud for general booking. |
| Provisioning for European Rail. |
The European Rail plugin is only available for provisioned PCCs. However, the display of menu items in Smartpoint may vary depending on Smartpoint window layout and provisioning status. |
| Access to MyTravelport | An account on MyTravelport customer portal is required for agent. For more information, see Access MyTravelport in the MyTravelport Help. |
| Team Lead User access |
Team Lead User access for the Rail Agent Tool has been provided. |
Features and functionality
The following features and functions are currently available or planned for future releases.
| Feature/function | Currently available | Planned for future releases |
|---|---|---|
| Subscribers/Users | Smartpoint | |
| Search, book, and retrieve | Yes | |
| Number of passengers |
*Rail Agent Tool: multiple pax, max. 9 *Smartpoint passive PNR: multiple pax, max. 9 |
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| Itinerary |
|
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| Rail carriers |
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Additional carriers will be added. |
|
Forms of payment |
Account payment | Credit card payments will be added in 2024. |
| Fares | Variable availability by rail carrier, origin and destination, and travel agency. | More fare types and discounted fares available depending on travel agencies, licenses, and agreements. |
| Seats and extras |
Variable availability depending on rail carrier, fare, and origin and destination. Graphical seatmaps. |
More advanced offerings depending on the rail carrier, and origin and destination. |
| Email and PDF | Email confirmation per booking with tickets. | Email confirmation per passenger. |
| Void/cancel | Yes. According to the rail carrier and fare, with a current Smartpoint passive PNR/Booking File update. | |
| Refund/cancel | Yes. According to the rail carrier and fare with a current Smartpoint passive PNR/Booking File update. | |
|
Exchange/modify/split |
Yes. According to the rail carrier and fare with a current Smartpoint passive PNR/Booking File update. | Expand functionalities progressively and according to participating rail carriers. |
| Back-office/MIR | Automated MIR transmission for each booking status with A31 or A15/A16 sections. | |
| Profiles (Client Files) | Pre-population of passenger data when present in the PNR before opening the Rail Agent Tool. Such as Name/First name, date of birth, loyalty card number, discount card number. | Corporate contract code and agency or passenger email address. |
| Smartpoint passive PNR | Yes. Automatically generated and displayed in Smartpoint. PNR’s are also placed on a pre-configured PCC queue. | |
| Viewtrip | No. | Enhanced information and details. |
| Trip Quote | No. |
To be developed as per other functions to be activated. |
| Groups | No. Only up to 9 passengers in one booking. | Group bookings are not currently planned for future releases. |