Please Note: The European Rail plugin is available for provisioned customers on both Smartpoint Desktop and Smartpoint Cloud. These help topics are available in the Smartpoint Cloud Help, but support both Smartpoint Cloud and Smartpoint Desktop.

European Rail

Before you begin

Before you begin using the European Rail tool, please confirm that:

Provisioning

European Rail is available for provisioned PCCs only. If a PCC is not provisioned, an error message is displayed when you attempt to access European Rail.

As part of the provisioning process, access is required to:

  • Trainline

  • Smartpoint Cloud

Provisioning for Smartpoint Cloud also is also required to access European Rail. This provisioning is required Smartpoint Desktop customers, even if your agency is not currently using Smartpoint Cloud for general booking.

Please contact your Travelport representative for more information about provisioning.

Requirements

The following requirements to access the European Rail plugin. Please contact your Travelport representative for more information.

Requirement Details

Travelport Smartpoint Desktop 11.2 or later, if applicable.

If accessed from Smartpoint Desktop, Travelport Smartpoint Desktop 11.2 or later is required.

If accessed from Smartpoint Cloud, a specific version is not required because this product web-based product is updated dynamically.

Access to Travelport+ (1G)

The European Rail plugin is not supported for Apollo (1V) or Worldspan (1P).
Provisioning for Smartpoint Cloud

Please note that provisioning Smartpoint Cloud is required to access European Rail. This provisioning is also required for Smartpoint Desktop customers, even if your agency is not currently using Smartpoint Cloud for general booking.
Provisioning for European Rail

The European Rail plugin is only available for provisioned PCCs. A Travelport-specific contract with Trainline for carrier access is part of the provisioning process.

Please contact your Travelport representative for more information.
Access to MyTravelport An account on MyTravelport customer portal is required for agents. For more information, see Access MyTravelport in the MyTravelport Help.
Team Lead User access

As part of the provisioning process, Travelport assigns a Team Lead from your agency with administrative access to add and manage other users for your agency.

 

Features and functionality

The following features and functions are currently available or planned for future releases.

Feature/function Currently available Planned for future releases
Subscribers/Users Smartpoint  
Search, book, and retrieve Yes  
Number of passengers

Rail Agent Tool: Maximum of 9 passengers

Smartpoint passive PNR: Maximum of 9 passengers

  
Itinerary

  • One way (single and connections)

  • Round trip (return mandatory fares and as two one-way trips)

  • Multi-carrier itineraries

  
Rail carriers

All functions

Carrier Primary Location
NTV (Italo) Italy
OUIGO France
SBB CFF FFS Switzerland
SNCF France
Trenitalia Italy
Trenitalia France France, Italy

Core functions only

Carrier Primary Location
DB (Deutsche Bahn) Germany

Renfe

Renfe Avlo

 Spain
Additional carriers and additional functionality for current carriers will be added in future releases.

Forms of payment

Account payment

Credit card

Note: Available forms of payment may vary by agency.
  
Fares Variable availability by rail carrier, origin and destination, and travel agency. More fare types and discounted fares available depending on travel agencies, licenses, and agreements.
Seats and extras

Variable availability depending on rail carrier, fare, and origin and destination.

Graphical seatmaps.

 More advanced offerings depending on the rail carrier, and origin and destination.
Email and PDF Email confirmation per booking with tickets. Email confirmation per passenger.
Void/cancel Yes. According to the rail carrier and fare, with a current Smartpoint passive PNR/Booking File update.  
Refund/cancel Yes. According to the rail carrier and fare with a current Smartpoint passive PNR/Booking File update.  

Exchange/modify/split

 Yes. According to the rail carrier and fare with a current Smartpoint passive PNR/Booking File update. Expand functionalities progressively and according to participating rail carriers.
Back-office/MIR Automated MIR transmission for each booking status with A31 or A15/A16 sections.  
Profiles (Client Files) Pre-population of passenger data when present in the PNR before opening the Rail Agent Tool. Such as Name/First name, date of birth, loyalty card number, discount card number. Corporate contract code and agency or passenger email address.
Smartpoint passive PNR Yes. Automatically generated and displayed in Smartpoint. PNR’s are also placed on a pre-configured PCC queue.  
Viewtrip

European Rail itineraries may display in Viewtrip. However, these itineraries should be disregarded because the schedule data may be inaccurate.

  
Groups Group bookings are not supported. A maximum of 9 passengers is supported in a single booking for both the Rail tool and Travelport+. Group bookings of more than 10 or more passengers are not currently planned for future releases.