Assigning Free Seats from the Seat Map

The availability of free seats depends on the carrier and flight. Depending on the itinerary, you may also be able to combine free and paid seats for different segments in the flight

Important! There may be differences in the availability of seat maps depending on the carrier and also whether your seat map request is made before or after booking. See Viewing Seat Maps Before Booking for more information.

To assign free seats from the seat map:
  1. Enter passenger names for the PNR. Other customer information can also be added to the PNR, but passenger names are the minimum requirement to view seats.
  2. If applicable, enter any loyalty information for your passengers before selecting seats. A passenger's frequent traveler status can affect the availability of free or reduced-price seats for a flight.
  3. Display the seat map.

  • An error message is returned if no seats are available: Graphical seat map not avail. (For agencies that also use Apollo, a seat map frame with no map is displayed for Apollo.)
  • Seat maps are displayed only for confirmed (Status HK) segments.
  • If one or more segments are unconfirmed, a warning is displayed at the top of the seat map.

  • If all segments are unconfirmed, a warning message is displayed.

  1. Optional. In Seat Type, click on the Any arrow to select Free Seats. The availability of free and paid seats depends on the carrier, flight, and passenger's frequent traveler status.

  1. Optional. Select Show Preferred Seats to display only preferred seats applicable to the passenger's frequent traveler account. Typically, seats at free or reduced prices are available for frequent travelers.

By default, both preferred and non-preferred seating is returned in the seat map, and the Show Preferred box is not selected.

  1. Select Show Preferred Seats to display only Preferred Seating options.
  2. Hover over a seat to see if it has Preferred: Qualified Passengers Only status.
  3. Preferred Seat selected is indicated in the traveler's selected seats.

  1. In the Segments section, click on the desired segment. The first passenger in the segment is automatically selected.
  2. In the seat map, hover over either:
  • An available seat as a blue seat icon .
  • An available handicapped seat, which displays as a blue seat icon with an asterisk .

Note:  Blocked seats display as a red seat icon. Airlines may block some seats for airport check-in only or for frequent fliers.

  1. Click the desired seat to change the seat to a selected green icon . The corresponding seat information is in the Segments section for that segment and passenger.
  2. If applicable, click the name of the next passenger repeat in the segment. Repeat Steps 6 and 7 for each passenger in the segment.
  3. If applicable, click on the next segment and select seats for each passenger in the segment.

The TOTAL SEAT PRICE in the lower right corner displays:

  • "0" currency if all selected seats are free seats or airline-assigned seats.
  • Another amount if the selected seats are paid seats or a combination of free and paid seats.

  1. When all seats are assigned, including any airline-assigned seats, free seats, and paid seats, click REVIEW to display the Review screen.

  1. Review the seat assignments. If you want to change your selections, click MODIFY to redisplay the seat maps.
  2. Click the SUBMIT to confirm the seat assignments.

  1. Click CLOSE to exit the Review screen.
  2. End transact (ER) to store the assigned seats.

In the PNR, seat information is displayed in *S or as remarks in *MU or *U.

Next Steps

Viewing assigned seats in the PNR.