User: Agency Super Admin

The Agency Super Admin role on Travelport Marketplace allows for effective management of multi-subsidiary accounts by Agency Administrators.

Agency Hierarchy

Agency Hierarchy was created to establish a relationship between multiple agencies in the Travelport database that essentially belong to the same customer.

• Parent – Child relationships between Agencies are created using two pieces of data: Master Customer Number and Customer Number.　 These numbers come directly from the contracts the Agencies sign with Travelport.

• Travelport pull this information into Marketplace directly from CRM and do not have the ability to change or update this data.

• Travelport does not have the ability to create dummy organizations in the Production database.

Agency Super Admin Details

Agency Super Admins can access, view, and manage their subsidiary organizations without having to change their login.

This role enables the effective management of users and purchased products by users who are responsible for managing multiple agencies, within the same parent account.

Agency Super Admins can view their agency hierarchy and select which agency to emulate. By default, Agency Super Admins emulate the parent account.

When emulating any given account, Agency Super Admins can:

• order and download products

• manage users and accounts

• make Travelport Smartpoint Integration assignments for the agency account being emulated

Note: Once a Agency Super Admin is emulating a child agency account, to access the default account the Agency Super Admin must log out and back in.

Agency Super Admin Assignment

Only members of the Travelport Marketplace team can assign the Agency Super Admin role. To request Agency Super Admin access, please open a MyTravelport support ticket.

Emulate Child Agency Account

An Agency Super Admin can emulate any of their child agency accounts. Follow these steps to switch from the default parent account to a child account.

1. Log into Travelport Marketplace using MyTravelport credentials.

2. Select the My Account link in the top navigation.

3. In the My Agency tab, select Agency Hierarchy to view a list of child accounts.

4. Find the child agency account to emulate, and select Select on the right side under the Action column.

   The selected child account now displays in bold blue font, and the status in the Action column is Selected.

Travelport Smartpoint Integration Assignments

Automatic Install

To automatically receive the new solution in Travelport Smartpoint:

1. Click the Assign Agents button on the purchase confirmation page. Alternatively, go to the My Account > My Solutions section and click on the Assignments button.

2. Select which users, PCCs, or Groups to receive the solution in Travelport Smartpoint, then click the Add Selected button.

   Note: Automatic install is only available if the user has enabled the Travelport Smartpoint - Travelport Marketplace integration on Travelport Smartpoint 7.2+.

   If General User does not have Marketplace integration enabled, then the user must log on to Marketplace and access the Profile section. There they can see which solutions were purchased by their Agency Admin and are available for Associate direct download.

Remove Automatic Install Assignment

Agency Administrator can remove selected Members, PCCs, or Groups from a solution's automatic installation.

1. Go to My Account > My Solutions, and then click on the Assignments button for the solution.

2. Select the appropriate check box on the Solution Assignment List, and click the Remove Selected button.

   Note: Removing Members, PCCs, or Groups removes the option to download the solution from within Travelport Smartpoint.