User: Agency Admin

The Agency Admin role has the following capabilities in Travelport Marketplace:

• Add and manage users and their roles

• Request a demo

• Order and download plugins

• Install a solution/plugin and assign to agents

• Disable plugin purchased through Marketplace

• Rectify customer number discrepancy

Set-up

Auto assignment of Agency Admin

Any agency user signing on to Travelport Marketplace for the first time is offered the auto-upgrade to Agency Admin, subject to the acceptance of the Travelport Marketplace Terms and Conditions.

The auto-upgrade is only offered once and doesn’t apply to agencies who already have an Agency Admin user on the website.

Notes: The auto-upgrade feature includes NDC but it excludes NDC subscribers; excludes Travelport employees.

Via Travelport Account Manager

An Agency must contact the Travelport Account Manager and provide the MyTravelport ID of the person they would like to be their Marketplace Administrator. The Travelport Administrator adds the user to Marketplace as a Marketplace Administrator, as described below.

Once an administrator role has been assigned by Travelport, then that admin can assign additional agents to an admin role.

Agency Admin for Multiple Branches

Users requiring administration capabilities across multiple subsidiaries or branches need to contact their Travelport Account Manager and open a MyTravelport support ticket.