Search for flights

The Flight search panel provides an agent storefront for shopping, pricing, booking, and fulfilling both traditional flight options and NDC offers. Leg-based results provide more information about the airline offers for each flight.

Refer to the Flight Search Known Gaps for a list of features not yet supported by Flight Search.

  • You can apply a profile to a booking file before searching for flights.

  • Priority boarding can be added to Iberia NDC flights. Traveler details must be added using a terminal entry (N.) before searching for a flight in order to add priority boarding during booking.

  • NDC content cannot be added to an existing reservation (air, car, or hotel). You can create an NDC booking then add car or hotel segments.

  • NDC and GDS air bookings cannot be in the same booking file at this time. If you have an open booking, ignore it before selecting Flight Search. Having NDC and GDS content in the same booking may result in mismatched data, errors, or canceled segments.

  • If your point of sale is India and will be on Singapore Airlines, you must enter Goods and Services Tax information before searching for flights.

  • Tip: Tap or select an image to view full size.

  1. From the sidebar, select the Search () icon.

    Important:

    • If you have an existing booking open, ignore it before launching Search to avoid errors.

    • You cannot add GDS or NDC flights to an existing booking using the Flight search panel. If you have an existing car or hotel reservation, use terminal entries to add GDS flights.

    • If you want to add priority boarding to Iberia NDC flights, you must enter traveler details through AAA before searching for a flight.

  2. Select Flight search from the drop-down menu.

  3. Select whether to search traditional only, NDC offers only, or all.

    • When All is selected, traditional and NDC offers are combined and duplications are eliminated.

    • If the traditional and NDC offers have the same marketing carrier and same flight number(s) but different brand names, the offers are combined. You can check the content source of the different brands by selecting a search result and opening the flight detail page.

    • If the traditional and NDC offers have the same marketing carrier, same flight number(s), and same brand name, duplications are eliminated. If the price for both offers is the same, only the traditional offer is returned. However, if the price of these offers is different, the lowest-cost offer is then displayed.

  4. Enter the trip information.

    1. Enter the city or airport codes in the first From-To section. The codes can be entered directly if known or can be selected from a drop-down display after the first characters are entered. The full text origin and destination city display when entering the city or airport code.

      If the code for the airport and city are the same, each location is identified by a city () or airport () icon. If you select the city location, all airports in that city are considered. If you select the airport location, only flights to or from that airport are considered.

      Note: If your point of sale is India and will be on Singapore Airlines, you must enter Goods and Services Tax information before searching for flights.

    2. Select a date from the calendar or enter the departure date in format DDMMM (10MAR) or MMMDD (MAR10).

    3. To restrict results to within +/- 2 hours of a specific time, enter the time in a 24-hour format (e.g., to search around 2:00pm, enter 14:00). Search results display a range of -2 and +2 hours from the desired departure time.
      Note: Currently, only AA, QF, AF/KL airlines support the time filter. AF/KL does not support the time filter on multi-segment itineraries.

    4. If you are searching for a round trip, complete the same fields in the second From-To section. To search for one-way, remove the return section by selecting the X above the Time field. To add another leg, select the plus icon.

    5. (Subject to airline support) You can add multiple passengers (up to 9 total) and passenger type codes (PTCs) . Search results are priced based on the number of passengers and PTCs selected. The first passenger must be an adult.

      • Change the number of adults by entering a new number or using the arrows.

      • To add other PTCs, select the + icon under the adult row, then select a PTC from the list.

        Residents in the Balearic/Canary Islands traveling between their region of residence and any other part of Spanish National Territories are entitled to a discounted air fare.

        At this time, Spanish residency fares are only returned for Iberia Airways (IB) NDC offers.

        To return Spanish residency and large family discount fares, agencies with a Spanish PCC booking an NDC Iberia (IB) itinerary must: 

        1. Select departure and arrival destinations within Spain that are applicable for SRD (e.g., Madrid to Palma Mallorca).

        2. Select an applicable Spanish resident passenger type code from the Passengers dropdown list (ADR Adult Resident, CCR Card Carrying Holder Resident, CHR Child Resident, CMR Adult Resident with Companion, or CMS Resident Companio).

        3. Select IB Iberia Airways in the Airlines field.

        4. Select the residency region from the Residency (Spain) dropdown list.

        5. Select Search. If all required data is included, a success message displays.

        6. On the Review and Confirm screen, complete the Spain residency and large family fields including, name, identification type and number, residency code, and municipal code.

        7. In a confirmed itinerary, the residents details display in the notepad remarks.

        Note: There is a known issue with Spanish resident discount fares when an infant is in the itinerary. A resolution is forthcoming.

        Spanish Residency eligibility

        Residents in the Balearic/Canary Islands traveling between their region of residence and any other part of Spanish National Territories are entitled to a 75% discount on their air fare.

        In order to be entitled to the Spanish Resident discount, the traveler must be:

        • A registered resident in Balearic and Canary Islands, traveling between their home region and any other destination within Spain.

        • Residents of Ceuta travelling between Seville, Málaga, and Jerez and any other destination within Spain.

        • Travelers must have a residency certificate valid at time of travel.

        • The traveler’s residency information is sent to the Department of Transport for validation.

        • If validated, travelers will not need to show their Residency certificate at the airport. If not the case, traveler will have to show it, together with ID, at the airport for validation before boarding.

        Note: Not all PTCs available in the drop-down list are currently supported by all NDC carriers; therefore, there are scenarios where carriers price the requested PTCs different than what was requested at shop. Following a PTC conversion, agents see blue text in the fare details section with more information accessible in a hover-over tooltip.

      • To add the ages of the passengers, select the Add passenger age link beneath the passenger types. Some countries exempt passengers of a certain age from paying taxes, but ages are required. You do not have to enter ages for all passengers, only those that may qualify for a discount or tax exemption. Select Apply once ages have been added.

    6. If Traditional is selected as a search filter, you can filter search results by refundability (i.e., non-refundable, partially refundable, fully refundable, or all).

    7. You can filter results by airline. You can select up to 5 airlines, then choose whether these airlines are preferred, should only be returned, or should be excluded. When Preferred is selected, the airlines display first followed by other airlines.

      If NDC is selected and if your agency has access to multiple NDC airlines, if no airline is specified, then results for all applicable NDC airlines are returned.

      Note:  Currently, only 100 results are supported. Therefore, some carriers may not be returned in the shop results even if fares are available. For the best result, use targeted searches when possible, such as selecting a desired cabin or selecting an airport rather than a city. Future releases will address this limitation to ensure all relevant results are returned.

    8. Optionally, select a number of stops to filter results.

      • Nonstop only returns direct flights only.

        Note: At this time, a flight that has a stop within the route but does not change its flight number is returned in nonstop results. This issue will be addressed in a future release.

      • Up to 1 stop returns direct flights and 1-stop flights.

      • Up to 2 stops returns direct flights, 1-stop flights, and 2-stop flights.

      • When no filter is applied, any number of stops is returned.

    9. Optionally, select the fare types you want returned.

    10. Select the type of fares to return (public and any private, public only, any private). When searching for NDC only flights, if the fare type includes private fares, you can select a private fare qualifier, which will request private fares for the selected PTC, irrespective of the PTC selected for the travelers.

      Note: In order to know which Private Fare Type qualifier is needed for each carrier, please visit the specific carrier capabilities page.

      BA private fares are now available to search. Select Private Fares and select one of the following: Tour Operator Deferred, Tour Operator Semi-Deferred, Contract Bulk, Private Fare Adult, and Humanitarian.

    11. If search is to use Private Fares, enter the Private Fares Code in the text box and the associated airline. The search response will then include the relevant private offer. Search response and fare details indicate which are private offers. 

    12. Optionally, select the Corporate Agreement Number from the drop-down field, provided a corporate transaction ID is present in the SI. field in the booking file.

      Corporate Agreement Number includes KLM's Bluebiz corporate program. Ensure the Bluebiz number is present in the SI. field and the fare type search is Public fares only.

    13. To select a Membership Number, the frequent flyer number must be present in the M. field in the booking file prior to launching the flight search panel.

      When a membership number is selected, the fare details card for non rich content and branding results states that the membership number has been applied.

      Note: For NDC airlines, only Qantas (QF) supports membership number.

    14. Optionally, for Air France NDC flight search, select Abonnement Number. Abonnement is a subscription Air France (AF) offers to access special fare discounts that is automatically extracted from the booking file.

    15. (Subject to airline support) Select a cabin class to return only that class in results. Select Preferred to return other cabin classes in the results.

    16. Optionally, select from the list of popular preferences to restrict flight results to those flights that offer these amenities.

  5. Select Search.

    Note: If any discount or loyalty information was entered, a message displays at the bottom of the page indicating that the discounts have been submitted to the airline.

  6. Flight options display. The amount shown for each offer is the price for all passengers.

    • CO2 information displays if available. If the label is green, the actual CO2 emissions for that flight are lower than the typical value. If the label is gray, the actual CO2 emissions for that flight are equal to or higher than the typical value. Hover over the CO2 label for an explanation of how figures are calculated.

    • If an asterisk follows the carrier name, hover over it to indicate the operated by information, which may be multiple carriers or if the flight is operated by a different airline.

    • If a +# (e.g., +1, +2) follows the flight number, hover over it to view additional flight numbers included in the route.

    • If a flight option is an NDC offer, the label NDC displays beneath the price in the search results list. If no label displays, the option is a traditional offer. Also, once you select a flight option, the type of offer displays in the Content source row.

    • By default, flights are sorted with the lowest price flight first. Select the Sort by option at the top of the flight list to change how flights display.

  7. Optionally, check the Compare option for different flights or flight options to display these flights and their options in a matrix.

    1. As you select options to compare, a Compare button displays at the bottom of the panel.

    2. Select Compare. A matrix of the selected flights displays with the options included in the price.

      • Click the price button to choose one of these brands.

      • Click the X button at the top right of the airline icon to remove a brand from the matrix.

      • Select the Return to results link in the upper left to return to the search results.

  8. Select a flight row. The right panel displays upsell opportunities for the selected flight. Each brand card displays the price and what is included (e.g., rebooking, refund, baggage). The flight details display below the brands.

    Note: If an airline does not return attributes for a particular brand, the text No information displays.

  9. Select the Pricing link to display the fare breakdown, including taxes and charges. Select the Go Back link at the top to return to the upsell options.

  10. Select the Rules link to display rules for the flight, such as advanced reservation and ticketing rules, penalties, and discounts. Select the Go Back link at the top to return to the upsell options.

  11. To view a matrix of all brands for the a flight, select the View more brands for this flight link at the bottom of the right panel. Select the Return to results link to return to the upsell options.

    • A matrix of brands for the selected flight displays. If an airline does not return attributes for a particular brand, the text No information displays.

    • Click the price button to choose one of these brands.

    • Scroll down to see the options and information for each brand.

    • Click the X button to remove a brand from the matrix.

    • Select the Return to results link in the upper left to return to the search results.

      Notes for NDC flights:

      • For some itineraries, SQ and QF might not return all the details around brands and attributes, improvements coming soon.

      • For some itineraries, QF might not return price information (shown as n/a). The agent can get the leg prices by clicking on View more brands for this flight for each leg, as well as being able to select the desired brands and complete the selection of all the legs.

      • UA do not return branded fares information.

  12. If you have not yet selected a flight, click the Select button from the list of flights or the price button from the flight brand options.

  13. If you have more than one leg, select flights for all legs of the trip. Options for other legs of the trip are based on your previous flight brand selection. The number of available flights displays at the top of the list.

    As with the first leg, you can compare different options and view brands for a flight. You can select the tab for the first leg if you want to change the flight you already selected.

  14. For Iberia NDC offers only, priority boarding is available as an add on if you added traveler names using the terminal entry (N.) prior to searching for flights. Once the last flight is selected, the catalog of ancillaries displays.

    1. Select + for Add-Ons.

    2. If priority boarding is available, it displays as an option with the associated price. Select the Add for button to add to the offer then select Review and confirm.

    The priority boarding price displays as Extras in the Fare Details section.

    When booking ancillaries for Iberia NDC offers, enter the payment and traveler information then choose Ticket.

    Note: Priority boarding cannot be removed at this time. Priority boarding add-on displays in the DI lines.

  15. The Review and confirm panels display.

    Tip: Unpin the search panel to increase the horizontal space.

    The Review and Confirm panel displays the fare and itinerary information, as well as the offer time limit and ticketing time limit.

    • NDC offers are only available for a certain amount of time. If the booking is not completed in that time, the offer is no longer valid and will fail to book. The Review and confirm panel displays the offer time limit in an orange box beneath the booking total. Complete the booking within the time limit.

    • Select View rules for flight rules or Price details (under the total price) to view a price breakdown per passenger type. Baggage details display in the Itinerary Details section.

After selecting flights, use the graphical display to add traveler information and book the flights.

Optional next steps include:

  • For traditional bookings or for NDC bookings on some carriers, you can select seats before or after booking.

  • For NDC offers, you can select meals and SSRs before booking.