FAQs Smartpoint Cloud

Yes, Smartpoint Cloud is accessible from anywhere using a Chrome browser.

Adjusting the size of objects in Smartpoint Cloud can be done using the built-in zoom feature of the browser. By zooming rather than changing the font size, the font size and type remain at their default values when you print a document or page. You may also press and hold the Ctrl key, then move the mouse wheel up or down to adjust.

We do not yet have this ability, but we plan to offer it in the future.

Yes, during the Early Adopter phase, you will be able to share the same session between Smartpoint Cloud and your current Smartpoint, allowing seamless switching in the same session.

Yes

Yes, your Custom Shortcuts are stored with your login credentials and will be available when you login.

Yes, many of the terminal keyboard shortcuts remain the same as in Smartpoint Desktop. Refer to Keyboard shortcuts for a list of default shortcuts.

Some keyboard shortcuts are used for browser actions and are different in Smartpoint Cloud.

This will depend on the feature of Smartpoint Desktop. For example, there are plans to enable Smart Buttons to work in Smartpoint Cloud. On the other hand, if an agency or third party has developed a plugin using the Smartpoint Desktop SDK, this will not be compatible with Smartpoint Cloud. In other cases, a Smartpoint Desktop feature may work differently in Smartpoint Cloud or be replaced by a different workflow.

As Smartpoint Cloud matures, we will build out more and more graphical capabilities based on priority. Today, agents would need to use a mix of graphical and terminal capabilities to complete standard agency workflows.

Host/cryptic based group functionalities continue to work as they do today.

Your agency may not be set up to use the payment type provided. Please choose an alternate payment type.

Yes, as you will be using a static GTID for Smartpoint Cloud during the Early Adopter phase, you will be able to assign all your ticket devices and issue tickets using your standard Travelport+ (Galileo) formats.

Yes, as you will be using a static GTID for Smartpoint Cloud during the Early Adopter phase, you will be able to assign all your MIR devices and issue MIRs as you do today.

Yes, all car and hotel cryptic Travelport+ formats will work. You can book hotels through the graphical interface. Currently, interactive or graphical support for cars is not available.

Hotel and car segments cannot be added to an NDC booking at this time. You must create a separate booking file with car or hotel segments.

NDC airline capabilities provides a high-level list of features supported by each airline, as well as featured planned for a future release.

Detailed airline-specific NDC information is found in the airline's general information knowledge base article. Visit Travelport Support, search for the airline name or code plus NDC (for example, search NDC SQ for information about Singapore Airlines NDC capabilities).

NDC airline-specific information is currently found in the following knowledge base articles:

• Air France / KLM

• American Airlines

• avianca

• British Airways

• Emirates

• Iberia

• Lufthansa Group

• Malaysia Airlines

• Qantas Airways

• Qatar Airways

• SAS

• Singapore Airlines

• United Airlines