NDC FAQs: Getting started

These frequently asked questions provide information about accessing NDC content, supported airlines, required endpoints, and supported applications.

Refer to the other NDC FAQ topics for information about shopping and booking, seats, servicing, and reporting/MBOS for NDC content.

Question	Answer
Where can airline-specific NDC information be found?	NDC airline capabilities provides a high-level list of features supported by each airline, as well as featured planned for a future release. Airline-specific NDC information is found in the airline's general information knowledge base article. Visit Travelport Support, search for the airline (for example, search Singapore Airlines General Information), and look for the general information article. NDC airline-specific information is currently found in the following knowledge base articles: Air France / KLM American Airlines avianca British Airways Emirates Iberia Lufthansa Group Malaysia Airlines Qantas Airways Qatar Airways Singapore Airlines United Airlines
Which airlines are available via the NDC plugin?	American Airlines have designated Travelport with a trusted partner status and therefore all Travelport customers using Smartpoint v10.0 and above and JSON API have access to American Airlnes NDC content without additional airline registration requirements. For other airlines, agencies need to sign up for each airline's NDC program directly with the airline. Once an agency has completed the sign up process with the airline, and completed the relevant Travelport paperwork, they will then have access to the airline’s content. Travelport will enable the access.
Once an agent has access to the NDC content, will they get access to all the airlines?	Each airline has a different approach to which travel agency customers have access to their NDC content. During Early Adopter testing, selected agents will be selected by the relevant airline to participate. Agents should only make NDC bookings with the airline with which they have been selected to participate. Please speak to your Travelport Account Manager regarding specific roll out plans for your country.
How do I know which NDC airlines I have access to?	Your agency needs to be signed up for each NDC airline individually, and when the relevant paperwork is completed, Travelport will grant access to the airline through the NDC Web Plugin (for Desktop) or NDC content through Smartpoint Cloud. Once access is granted, you would see the airlines in the drop down menu of the Search panel. American Airlines have designated Travelport with a trusted partner status and therefore all Travelport customers using Smartpoint Cloud and JSON API have access to American Airlnes NDC content without additional airline registration requirements.