Hotel

Updating Hotel Availability

Note: These methods apply to hotel updates for the Standard Workflow for Hotel Searches. For hotel updates in Hotel Retail, see Hotel Retail: Updating Hotel Searches.

You can update an initial Hotel Availability request in several ways:

  • Changing dates and the number of nights using the Hotel Availability Modifier toolbar.
  • Replaying the hotel entry to make other updates in either a terminal entry or through the Hotel Availability Search screen.
  • Adding modifiers in Travelport+ (1G) and Apollo (1V) for the HOU terminal format.

The Hotel Availability Modifier toolbar allows you to change dates and the number of nights after an initial availability has been performed.

Click on the icon to display the toolbar.

This allows quick access to the same availability request for the day before or the day after, or for a different number of nights up to a maximum of eight.  

Tip! In Smartpoint 9.1 and later, agents can search and book on the previous two days, if an earlier date is valid in the time zone of the itinerary city or location.

As of Smartpoint 9.1, agents can use follow the sun functionality to create or change bookings that occur one or two days before the current date in their agency's time zone. These updates apply calendars and date fields in Search menus, Tools menus, Smartpanel, and Sell menus.

For example:

On November 20 at 05:00, an agent in Dubai (UTC+4) needs to rebook a flight from Honolulu (UTC-10) to Los Angeles. Because the flight pair occurs on the other side of the International Dateline, the time Honolulu is 15:00 on November 19. The agent in Dubai can successfully enter November 19 for a search or sell because November 19 is currently a valid date in Honolulu.

Some location pairs in the Pacific have a two-day time difference. The biggest time difference between two places on Earth is 26 hours between:

  • The Howland Islands, which are the farthest west and use a time zone of -12 hours UTC.

  • The Line Islands in the Republic of Kiribati, which are the farthest east and use time zone of +14 hours UTC.

To minimize the toolbar click on the icon on the left.

 

If you want to modify your previous Hotel Search request, you can replay the Hotel Search entry to display as a terminal entry. Then, you can either:

  • Modify the Hotel Search entry in terminal format.
  • Re-open the Hotel Availability Search screen, which pre-populates the previously entered fields based on the replayed entry. As a result, you can still use the screen to update without having to re-type your search information.

If you decide not to use the data from the previous search, you can click RESET to clear the pre-populated fields.

 

Hotel Update (HOU)

Updates Terminal Format

Update location and rate plan code

HOU/L-A/C-GOV

Update frequent guest number

HOU/FG-MC123456789

Remove location modifier

HOU/L

Update multiple locations

HOU/L-A+R+D

Or

HOU/L-A|R|D

Update to display distance in kilometers

HOU/D-K

Update distance

HOU/D-25N

Update rate code

HOU/@THR+IBM

Remove rate code modifier

HOU/@

Update nights, city and chain

HOU-2NTAMS/HI

Update currency and rate range value

HOU/VGBP

Or

HOU/V-100

Update transportation

HOU/T-C

Or

HOU/T-C+L"

Update property type

HOU/P-RE+CO+HO

Update bedding type

HOU/B-C1A

Or

HOU/B-C1A+C2B

Or

HOU/C1A|C2B

Update Features/Amenities

HOU/F-AIR+RES

Update Property name

HOU/N-PLAZA

Or

HOU/N-PLAZA+INN

Or

HOU/N-PLAZA|INN

Update reference point

HOU/R-London point

Update ratings

HOU/AAA3

Update the number of children and their ages

HOU/CH-2A08A05

Update the number of children rollaway cots, adult rollaway cots, and number of cribs

HOU/CR-1/RC-2/RA-3

Update the property ID (property number or hotel code)

HOU23255

Or

HOU23255+71621+33191

Or

HOU23255|71621|33191

Update postal code

HOU/PC-US77004

HOU with modifier to redisplay previous availability in another currency

HOU/VCHF