What's New

March 11, 2025

With this release, additional user access functionality have been added to MyTravelport.

Federated customers are those that use their existing identity provider to manage user accounts for MyTravelport. They can use MyTravelport to edit their users' service configuration, GTID, and entitlements for Content Optimizer (if applicable).
Non-federated customers continue to manage user details, roles, passwords, and self-service registration through MyTravelport. We are enhancing the way you reset your password. You will stop using security questions and start using multifactor authentication (MFA). This consists of a One Time Password (OTP) that will be sent to your email to authenticate.

For federated customers:

The reset password option has been removed from the Edit user, Login, and Profile pages. Passwords can be reset and changed through your identity provider.
Activating and disabling users and changing a user's profile information are handled through the company's identity provider, rather than through the Manager users page in MyTravelport. Federated administrations can use the Manage Users page to edit their users' service configuration, GTID, and entitlements for Content Optimizer (if applicable).
Users are not allowed to self-register.
Bulk upload is not available.
The frequency for changing your password is managed through your company's identity provider.

For non-federated customers:

The reset password option has been removed from the Edit user panel available to administrators. You can reset your password by choosing the Forgot password link on the login page or by choosing Change Password from your profile page.
In Manage users, the option to delete a user has been removed. Instead, set a user's status to Disable to prevent the user from accessing MyTravelport.
You will be prompted every 365 days to change your MyTravelport password. Prior to this release, you were prompted to change your password every 90 days.
Security questions are no longer being used.

March 2024

Manage users has an updated user interface.
Administrators with permission can enable Smartpoint Cloud and JSON API users with access to NDC content using the NDC Management option in the Administration menu.
Reset host password has an updated interface.

February 2022

The Customer Portal has been redesigned to provide:

Quicker and more precise search through AI technology
Access to a global customer community for collaboration and troubleshooting
Global Chat rollout (Travelport+ only)
Feedback survey to help us improve
Access to more sources of information

The Customer Portal is available from Search button on the home page, as well as several links in the Help and resources menu.

June 2021

MyTravelport has been updated with a new look and feel to reflect new branding and provide easy access to your important information and actions (such as host password reset).
Customer administrators can issue a MyTravelport password reset link for a user who is having difficulty accessing MyTravelport.
Visual guides added to provide more guidance on the following:

February 2021

There is an update to the MyTravelport password reset process. This update requires you to set security questions for your MyTravelport account. These questions are asked when you reset your password, enhancing account security.

The Reset password section in Profile has been renamed Security and login, where you can edit your security questions or change your password.

October 2020

MyTravelport has been updated with a new look and feel.

The top menu has changed to make it easier to find what you need.
- The new Products menu contains links to products that your agency is entitled to use, such as Marketplace.
- The new Help and resources menu contains COVID-19 information; access to your cases, Travelport support, host password reset, and client ID request; and access to advisories and online learning.
- The Admin Center menu has been renamed Administration. It contains links for Manage Users.
The Search icon () has been replaced with a Search button on the Home page, which opens the Travelport support knowledge base. You can also access the knowledge base by selecting Knowledge base from the Help and resources menu.
The Get Help button has been removed. To request support, select the Help and resources menu then Travelport Support to open the Support portal.
The Settings icon has been removed. You can now access your profile, password reset, and notification settings from the Profile icon in the upper right. Email settings are now on the same page as notification settings.
Options previously available from the Settings icon are now also available at the bottom of every page.
The MyShortcuts sidebar on the Home page has been removed. You can access online training and online help from the Help and resources menu or from the footer of every page.
Administrators have a new User alerts section on the Home page, which lists new users who have signed up for MyTravelport and require approval.
The Support section of the Home page provides access to the Travelport support services that are provided within your contract, such as Live Chat, 24/7 customer service telephone number, or remote assistance using Teamviewer.
The new footer provides quick access to products that can add value to your business, your cases and online learning, and the ability to edit your profile and notification settings.