MyTravelport Introduction

MyTravelport is Travelport's single sign-on customer portal for information, support, and services. It will replace many existing Travelport customer portals and provides a consistent method of requesting support. MyTravelport can be accessed on any device, at anytime, and anywhere you can connect to the internet.

MyTravelport roles and entitlements

MyTravelport roles determine the functions available to you. In general, there are user and administrator roles.

  • Users can create cases, access the knowledge base, and view alerts.

  • Administrators have can do everything users can do, in addition to managing users and their access.

Entitlements are used to grant access to Travelport products for which your company has licenses.

For non-federated customers, both roles and entitlements can be added and modified by administrators in the Manage users panel.

  • Airline User – This user role cannot create a case.

  • Airline Agent – This user role can create cases. A list of open cases displays on the Home page.

  • Airline Administrator – This user can modify other user’s roles, approve or disable users, and create cases for the airline.

  • Airline Automation Analyst – This user role can create and view automation requests and can create cases.

  • Travel Agent Basic - This user cannot create cases, as this user has their own customer support path.

  • Travel Agent – This user role can create cases. A list of open cases displays on the Home page.

  • Travel Agent Manager – This user can modify other user’s roles and create cases for the agency.

  • Developer User - This user role can create cases and has access to the Developer tools menu.

  • Developer Administrator - This user role can create cases. This user can add or modify other users and can grant access to users outside his/her organization.

  • Distributor User – This user role cannot create a case.

  • Distributor Employee – This user role can create cases.

  • Distributor Administrator - This user role can create cases. This user can add or modify other users and can grant access to users outside his/her organization.

  • Distributor Customer Developer User - This user is a distributor's customer that can create only API cases. These users should be provisioned by a distributor or a distributor customer developer administrator.

  • Distributor Customer Developer Administrator - This user is a distributor's customer that can create only API cases. This user can add developer users. These users should be provisioned by a distributor.

  • Car Partner User and Hotel Partner User - This user role can create cases. A list of open cases displays on the Home page.

  • Car Partner Administrator and Hotel Partner Administrator - This user can modify other user’s roles and create cases.

  • Travelport partner - This user role can create orders and cases and manage host connectivity.

Get started

The content and functions available to you in MyTravelport depend on your role. Depending on your role, refer to one of the following welcome kits: