User Welcome Kit

Welcome to MyTravelport!

You have been granted access as a user to MyTravelport in one of two ways:

• You self-registered for your organization, or

• An administrator within your organization added you as a user.

This welcome kit provides you with the tools needed to quickly master using MyTravelport.

STEP 1: Access MyTravelport

To start using MyTravelport, go to My.Travelport.com and login with your organizational email and password.

If you are not yet registered, follow the steps in Access MyTravelport to self-register. If you are an agency user of Travelport Apollo or Travelport Galileo, you can self-register even if your agency does not yet have a MyTravelport administrator. Follow the steps for Self-registering without an Admin.

Hints

If you need to determine your Agency PCC (Pseudo City Code), then do the following:

For Apollo customers:

1. If your sign-on is not locked, then enter:  QC/ALL

2. The pseudo displays.

   

For Galileo customers:

1. If your sign-on is not locked, then enter:  QCA

2. The pseudo displays.

   

For Worldspan customers:

1. If your sign-on is not locked, then enter on the command line:  B$

2. The pseudo displays.

   

If you need to determine your agency customer number (CIDB number), then do the following:

For Apollo customers:

1. If your sign-on is not locked, then enter:  C*CIDBNUMBER

2. The system responds with the message: YOUR UNIQUE CIDB NUMBER TO BE USED WHEN CALLING THE TRAVELPORT HELPDESK IS: 0123456.

   Note: If a CIDB number is not available, the system returns: NO CIDB NUMBER CAN BE FOUND AT THIS TIME. PLEASE CONTACT YOUR LOCAL SALES CONTACT FOR ASSISTANCE.

For Galileo customers:

1. If your sign-on is not locked, then enter: C*CIDBNUMBER

2. The system responds with the message: YOUR UNIQUE CIDB NUMBER TO BE USED WHEN CALLING THE TRAVELPORT HELPDESK IS: 0123456.

   Note: If a CIDB number is not available, the system returns: NO CIDB NUMBER CAN BE FOUND AT THIS TIME. PLEASE CONTACT YOUR LOCAL SALES CONTACT FOR ASSISTANCE.

For Worldspan customers:

1. Log on to Travelport Worldspan.

2. Select Settings then choose System.

3. Your customer number is shown on the right-hand side.

STEP 2: Explore MyTravelport

Review the MyTravelport Dashboard topic.

To learn more, view the following topics:

• Learn about notifications and service alerts

• Change your profile settings and reset your MyTravelport password

• Update your notification and email settings

STEP 3: Find Help

When your organization requires help, MyTravelport has tools you can use to resolve your needs.

Knowledge Base

Find solutions quickly using the knowledge base.

Advisories

Product advisories notify you of important product enhancements.

Chat

Chat services provide fast contact with Travelport.

Raise a case

Use a case to obtain assistance.

• Search/View cases
• Raise a case
• Update a case

• Grant External Access

  Some users are permitted to grant access of their organization's cases to users outside of their organization. This access allows these external users to create and edit cases under your organization's CIDB.

STEP 4: Still Have Questions?

By now, you are on your way to becoming a MyTravelport expert. If you still have questions, please consult the troubleshooting guide and frequently asked questions (FAQs):

• Troubleshooting

• FAQs for Agencies

• FAQs for Airlines

• FAQs for Developers

We are happy to have you on this journey with us, and we welcome your feedback as you use MyTravelport!

All the best,

Your Travelport team