FAQs for Developers

With MyTravelport, you will be able to create new cases, check the status of ongoing cases, and view and reopen closed cases. To raise a case, select the Help and resources menu then Travelport support. Refer to Raise a case for more information.

You can also scroll down the Home page to view the Travelport support section. This section provides access to the Travelport support services that are provided within your contract.

Your MyTravelport credentials provide single sign on access to these sites.

MyTravelport is used to manage the relationship between a travel agency and its developers. When a developer is acting on the agency’s behalf, the developer can open cases for that agency. The developer must have a shared view of cases.

Scenario 1 – The developer has their own contract with Travelport and their own CIDB(s).

• The agency admin should use the Grant external access function to grant the developer access to their CIDB and add the relevant permissions.

Scenario 2 – The developer does not have a contract with Travelport and has no CIDB of their own.

• The agency admin can add the developer as a user within their own organization, granting the relevant permissions.

Scenario 3 – Scenario 2 plus the developer is already engaged with another customer and their user ID and e-mail are already in use by that other customer in MyTravelport.

• A user ID/e-mail is unique in MyTravelport and cannot be created in multiple organizations.
• In this case, the developer would have to share a user ID of the organization itself.
• If the developer needs e-mail notifications on the cases, they can be added to the cc field in the request forms.

Yes. Once you log into MyTravelport (https://my.travelport.com), select the Help and resouces menu then Travelport support. The Travelport support portal opens. From this portal, you can search knowledge articles and raise a case.

Yes, you can attach files to a case. We request that you attach XML messages and code rather than pasting it into a text box.

If your organization does not have an administrator, you can create an account on MyTravelport (https://my.travelport.com). You are automatically assigned a default role, which can be changed by your administrator once one has been assigned. You can also open a case to request that your user role be changed.

Travelport creates the initial administrator for every organization. Choosing the right administrator(s) is important as they manage all the organization’s MyTravelport users, access to MyTravelport functionality, and case management. To nominate the administrator for the organization, contact your Travelport account manager.

The administrator manages the self-registration rules. Administrators approve self-registrations by selecting the Administration menu then Manage users.

In all cases, when a user is approved and/or created, they receive a “welcome e-mail” to MyTravelport where they set their own password and then log in to start using MyTravelport.

If your organization’s administrator allows self-registration, you will be able to register. If not, contact your organization’s administrator. It is important that you do not register using a different account for the same person.

To self-register,

1. Go to https://my.travelport.com.
2. Select Create account.
3. Complete the form.
4. Select whether you work for a travel agency, airline, or developer.
5. Complete your organizational information.
6. Select I’m not a robot.
7. Select Register.

Yes, you will be logged out automatically after 30 minutes of no activity.

1. Login to https://my.travelport.com/.
2. From the Help and resources menu, select Travelport support.
3. The Travelport Support site opens in a new browser tab. Select Raise a Case.
4. By default, all forms display in a list. Select the form for your issue. To narrow the options displayed, select a category on the left. You can also enter a search term at the top of the page.
5. Based on the short description you enter, related knowledge articles that may solve your issue are listed. If you select a knowledge article, it expands within the page.
6. If the knowledge articles do not solve your issue, complete the form to raise a case.
7. Select Submit.

1. Login to https://my.travelport.com/.
2. From the Help and resources menu, select Travelport support.
3. The Travelport Support site opens in a new browser tab. Select Raise a Case.
4. Enter MyTravelport in the search field and press Enter.
5. Select the MyTravelport form from the results.
6. Complete the form.
7. Select Submit.

When a new user is created in MyTravelport, they are sent an automated e-mail which contains verbiage for the acceptance of the site’s Terms and Conditions and most importantly has a link to “Set Password” so the user can complete their account set-up and start using MyTravelport.

If you selected a default CIDB in your profile, the search defaults to that GDS. Some content, however, is tagged as “general content” and will show regardless of the GDS selected.

Yes. It works the same as for everyone else. The primary requirement is that the email address entered into the service bureau’s host TPF sign-on profile must match the email for the user’s MyTravelport account.

If a user is suspended or terminated, select the Administration menu then Manage users. Use the “Disable" option.

Normally, you are designated as administrator by your Travelport account manager. Or, another administrator within your organization may have assigned you the role of administrator. If your organization does not have an administrator, contact the Travelport help desk. They can add you to MyTravelport and make you your organization’s administrator.

If your company is not yet set up to use MyTravelport, contact the help desk or your Travelport account manager.

If you are using MyTravelport, your administrator is listed in your profile settings. Select the Profile icon in the upper right then select My profile. Select the Edit profile tab. Your administrator's name and email display in the Customer number section.

Yes, access can be granted from wholly restricted to the user’s own requests right through to full organization global access. Refer to the User Type and Incident View steps of managing users.

Yes.

No.

An increasing number of e-mail clients include spam blockers that can affect delivery and display of e-mail messages. This means that sometimes those desired e-mail communications might not reach you. We recommend adding the @travelport.com domain to your list of safe senders. Please consult your e-mail client help for specific instructions.

If you still have not located your welcome or credentials e-mails, please contact your administrator. To find your administrator, select the Profile icon in the upper right then select My profile. Select the Edit profile tab. Your administrator's name and email display in the Customer number section.

If your organization does not have an administrator, please contact your Travelport representative.

Service alerts and notifications are available through MyTravelport and accessible from the Home page.