Access MyTravelport

There are many benefits to having a MyTravelport account and registering for one is easy. Go to MyTravelport at https://my.travelport.com.

Depending on how your organization is configured, you may already have credentials to log in or you may be required to self register. For a visual guide to self-registering, refer to Register for a MyTravelport account.

Important: Multi-factor authentication (MFA) is now integrated into the login process for this product.

What is MFA? It is a two-step verification process designed to keep your account safer. The new, secure login experience adds an extra layer of protection to your account. In the future, this update will simplify password recovery and improve self-service and registration.

As part of this process, a code is sent to your associated email address to authenticate your login. With MFA, your data and information are well-protected.

I have credentials

  1. Enter your Email address that has been registered at MyTravelport.

  2. For federated customers, you are redirected to your company's login page to enter your password.

  3. For non-federated customers, enter your MyTravelport password, then click Continue. Verify your identity by entering the one-time passcode that is sent to your MyTravelport email, with the subject line Your authentication code. Click Continue.

  4. Follow the steps in the email that you receive.

Forgot password

  1. For non-federated customers, select the Forgot password? link on the password panel if you need to reset your password.

  2. Enter your MyTravelport email. You will receive an email.

  3. Click the link in the email to reset your password.

  4. You will receive another email with a passcode. Enter the one time passcode.

  5. Enter your new password.

I do not have credentials

You can self-register if your organization allows self-registration or if your organization does not have an administrator (see Self-register without an administrator). If your agency has an administrator, your administrator may need to approve your registration.

Tip: For a visual guide to self-registering, refer to register for a MyTravelport account.

How to self-register if your organization has an administrator

Note: Distributor user roles should not self register. Contact your administrator to be added.

  1. Go to MyTravelport at https://my.travelport.com.

  2. Enter your email address.

  3. Select Sign up.

  4. Enter your name, then select your language and organization type.

  5. Select Continue.

  6. Once your administrator approves your registration, you will receive a welcome email with a link. Select the link.

  7. You will receive another email with a one-time passcode. Enter the passcode.

  8. Enter your password and select Set password.

Self-register without an administrator

Important: For federated customers, users are not allowed to self-register.

Non-federated agency users of Travelport Galileo can self-register even if their agency does not yet have a MyTravelport administrator. When these agency users self-register, they are assigned the default role of Agent User. This role enables the user to perform basic tasks, such as searching the knowledge base and creating a case. This role can later be changed by an administrator or by opening a case and requesting a role change.

To ensure security, additional steps for account verification are required (beyond those needed for self-registration for organizations that require administrator approval). Once the agency contacts the Help Desk to designate an Administrator for the agency, the self-created user will fall under the new admin's management. The self-created user may also contact the Help Desk to be designated as the administrator for the agency, if appropriate.

How to self-register without an administrator

Note: For federated users, once you enter email address, you see message saying that it isn't available in your organization.

  1. Select the Sign up link.

  2. Enter your work email address and select Continue.

  3. Enter your name and your preferred language, select an organization type, then select Continue.

  4. Enter a Pseudo city code (PCC) or Customer number (CIDB).

  5. Select your country, then select Continue.

Users without an administrator will be notified by email when the account is approved.