FAQs For Logging in

Are you new to MyTravelport? 

Federated customers are not allowed to self-register. Users are added through the company's identity management provider.

For federated customers, there are two different routes to signing up depending on if your organization already has an Administrator set up or not.

• For Organizations with an Admin, follow the steps to Create Account. A message will display advising that an Admin will need to approve the account, which they can do in MyTravelport. Once complete, an email will be sent to the new user providing steps to create a secure password; this link is valid for 24 hours. If you are unable to set a password up in 24 hours, click on “Forgot your password?”, type in the email address and a new link will be sent.

• For Organizations that don’t have an Admin, follow the steps to Create Account. You’ll have two screens to complete. On the second screen you’ll be asked to enter a few security questions. If these questions are answered correctly, you’ll be sent an email to set up a secure password. This link is valid for 24 hours. If you are unable to set a password up in 24 hours, click on “Forgot your password?”, type in the email address and a new link will be sent.

I received the error message “email already in use”.

If you get this error, go to the “forgot your password” link and follow the steps to change your password.

I received the error message “internal server error”.

If you get this error, your password has expired. Call your local Help Desk to reset it for you.

I received the error message “we’re unable to set up your account at the moment”.

If you get this error, an account does not exist for your organisation. Call your local Help Desk to complete this on your behalf.

I received the error message “we’re sorry the details you’ve entered are incorrect. Please contact your Help Desk”.

If you get this error, the security questions have not matched the answers we have on file. You can either

• Re-enter these details OR

• Call your local Help Desk for further verification

I am an admin, how do I set up new users?

Federated customers cannot add new users. Users are added through your company's identity management provider.

For non-federated customers, select the Administration menu then Manage users. Select the Add user button or use Bulk upload.

Did you know that you can reset your host password in MyTravelport?

Link your MyTravelport and host account by signing into Smartpoint and adding the email that you use to login to MyTravelport.

Did you know that you can edit or reset your host email address?

Sign into Smartpoint, enter the format for your email address, and enter your new email address. For more details, see Edit your host email.