Processing the Sabre Interface

Training demonstration related to this topic (click to start):

Interface Scheduler (9:24)

Refer to the GlobalWare Sabre help for information on using the Sabre Interface and to learn about the Sabre formats used in GlobalWare.

You can process the Sabre interface in either of the following ways:

Manually by using the Sabre function on GlobalWare's Interface submenu. This method requires user interaction to set up and process the interface. See Manually Processing the Interface below.
Automatically by using a scheduler to run the Sabre executable file (Sabreint.exe). This method requires some initial setup, but otherwise it does not require user interaction. See Scheduling the Interface Process below.

Manually Processing the Interface

To manually process the Sabre interface, you must perform the following general steps:

Access the Sabre Interface screen.
Set up the interface.

Note: You only need to perform this step when you run the interface for the first time. Review your interface setup to ensure GlobalWare is configured appropriately for your agency. GlobalWare automatically uses the interface settings whenever you run the interface. You can also change interface settings by using the Preferences function. For more information, see Preferences.
Run the interface.

After the interface process finishes, you might also need to perform some troubleshooting tasks. For details, see Troubleshooting the Sabre Interface. If you need to send PNR data to the help desk for troubleshooting, run the Sanitize function first to remove PCI and PII data.

Accessing the Sabre Interface Screen

On the Interface submenu, click Sabre.

The Sabre Interface screen appears.

Setting Up the Interface

Before you run the interface for the first time, review the interface settings to ensure GlobalWare is configured appropriately for your agency. GlobalWare automatically uses these settings whenever you run the interface. If you have previously reviewed the interface setup, proceed to Running the Interface.

Note: You can also change interface settings by using the Preferences function. For more information, see Preferences.

Interface setup procedure

To review the interface setup:

On the Sabre Interface screen, click SETUP.

The Interface Setup area of the screen appears.

The following table describes the fields in the Interface Setup area of the Sabre Interface screen.

Field	Description
Download IURs	Indicates whether GlobalWare should process IURs received through the interface when you click OK on the Sabre Interface screen. The interface process adds IURs to the SABRE.AIR file. If not selected, GlobalWare reprocesses the existing SABRE.AIR file when you click OK on the Sabre Interface screen. Note: For versions prior to 9.5, if interface processing stops (due to an error or power outage, for example), the AIR file must be deleted manually before another interface can be processed.
Location for IUR File	Location (drive and directory path) where IURs are stored.
Create New Customers	Indicates whether GlobalWare should create an account ID for customers that do not exist in GlobalWare. GlobalWare will also store address, business phone number, resident phone number, and fax phone number from the IUR if present. If not selected, GlobalWare will use NOACCT as the customer account ID.
Use Account ID Selling Agent	Indicates whether GlobalWare should store the agent field associated with the IUR's customer account ID in the invoice.
Use AD Lines	Indicates whether to use accounting deposit (AD) lines in conjunction with the 5.S*N/ for non-air sales. Clear this option to interface non-air transactions without AD lines.
Store Multi-Currency	If checked, the desired currency from the Branches/STPs is stored. Otherwise, the equivalent fare in USD is stored.
Print Reporting	Displays and prints the Sabre interface log, regardless of whether this option is selected or not. In addition, if this option is selected, the Skip Report Dialog option in the Automation box is available.
Skip Initial Dialog	Indicates whether the interface process should not display the Sabre Interface screen. Do not selection this option if you plan to reprocess IURs.
Skip Report Dialog	Indicates whether the interface process should not display the Print Dialog and make choices available in the Interface Log Send To field. This option is available only if Print Reporting is selected.
Print Transactions with Messages Only	Indicates whether to print only transactions with messages in the Sabre interface log. This option is available only if Skip Initial Dialog is selected.
Sort by Location	Indicates whether to sort by ticketing location in the Sabre interface log. This option is available only if Skip Initial Dialog is selected.
Page Break Per Location	Indicates whether to create a page break whenever location changes. This option is available only if Sort By Location is selected.
Interface Log Send To	Specifies the target destination for the Sabre interface log. Select one of the following options from the drop-down list Preview – Displays the log file on your screen. Print to ASCII File – Stores the log file as an ASCII text file. Specify a name for this file and indicate the location at which to store it in the File Name field. Print to PDF – Stores the log file in a Portable Document Format (PDF) file. Specify a name for this file and indicate the location at which to store it in the File Name field. Windows Default Printer – Sends the log file to your default Windows printer. These selections are available only if Skip Report Dialog is selected.
File Name	File name you want to use for the Sabre interface log. This field applies only if Print to ASCII File or Print to PDF is selected from the Interface Log Send To drop-down list.

Notes:

GlobalWare automatically creates provider account IDs for missing air, car, and hotel providers.
GlobalWare uses 'NOPROV' as the provider account ID for cruise and tour providers that do not exist in GlobalWare.

Make interface setup changes as appropriate.
Click SAVE.

The Interface Setup area of the screen closes.

Running the Interface

To run the interface:

Complete the fields on the Sabre Interface screen as appropriate.

Field descriptions

The following table describes the fields on the Sabre Interface screen.

Field	Description
# of IURs to Skip	Number of IURs to skip, if any. Based on this setting, the Sabre interface process will skip duplicates of IURs that have already transmitted successfully. Do not change the value of this field from zero (0) unless you plan to reprocess IURs. For more information, see Troubleshooting the Sabre Interface.
Print Transactions with Messages Only	Indicates whether to only print transactions with messages in the Sabre interface log.
Sort by Location	Indicates whether to sort by ticketing location in the Sabre interface log.
Page Break Per Location	Indicates whether to create a page break whenever location changes. This option is available only if Sort By Location is selected.

To start the Sabre interface process, click OK.

Note: If you selected Print Reporting during interface setup, the Sabre interface log runs automatically after the interface process is finished. To print the downloaded log, specify the report destination in the Send To dialog box and click OK. To print the interface later, click CANCEL.

Scheduling the Interface Process

To schedule the interface process to run automatically without user interaction, you must perform the following general steps:

Configure the interface process to run unattended.
Set up a scheduler to automatically run the interface process.

After the automated interface process finishes, you might also need to perform some troubleshooting tasks. For details, see Troubleshooting the Sabre Interface.

Configuring the Interface Process to Run Unattended

You only need to perform this procedure when you run the interface for the first time. Review your interface setup to ensure GlobalWare is configured appropriately for your agency. GlobalWare automatically uses the interface settings whenever you run the interface.

To configure GlobalWare to run the interface process unattended:

On the Interface submenu, click Sabre.

The Sabre Interface screen appears.
Click SETUP.

The Interface Setup area of the Sabre Interface screen appears.
Review the interface setup and make changes as appropriate.

Notes:
- For a description of fields in the Interface Setup area of the Sabre Interface screen, see Setting Up the Interface above (under Manually Processing the Interface).
- You can also change interface settings by using the Preferences function. For more information, see Preferences.
Use the following guidance to make selections in the Automation box in the Interface Setup area.

Automation box

Automation Options

Two options facilitate the unattended interface process:
- Skip Initial Dialog
  - Best practice: Select this option along with all options under Automated Reporting.
  - Setup on the Sabre Interface screen enables you to change the interface parameters. If you skip the Sabre Interface screen and subsequently need to change a setup parameter, use Preferences on the System submenu.
- Skip Report Dialog
  
  Best practice: Select this option and indicate the interface log destination under Interface Log Send To. With either the Print to ASCII File or Print to PDF option, the interface log is automatically saved with the file name and to the location you specify.
Automated Reporting Options
- To print only transactions with messages, select Print Transactions with Messages Only.
- To sort by ticketing location, select Sort by Location. The Page Break Per Location option becomes available for selection.
Interface Log Send To Options

From the Interface Log Send To drop-down list, select the default print option for the interface log.
- For Print to ASCII File or Print to PDF, you must specify the destination folder and a file name in the File Name field. The date and time is appended to the specified file name whenever the scheduler runs.
- For Windows Default Printer, the report prints on the Windows default printer specified on the computer or server where the scheduler is configured.
- E-mail is not an option for Skip Report Dialog because it would require a dialog box that requires user input.

Setting Up a Scheduler to Automatically Run the Interface Process

The interface process runs from an executable file (Sabreint.exe). This file is in the GlobalWare program folder (Gblware) on your computer. You indicated where the Gblware folder should be located when you installed GlobalWare. You can configure this file to launch without user interaction, as described in Configuring the Interface Process to Run Unattended above.

You can use either of the following launch options:

Configure a third-party auto-scheduler process to run the executable file within their own network.
Use Microsoft Task Scheduler to kick off the interface process.

Note: Travelport has not tested, nor does it support, this Microsoft product. Travelport cannot troubleshoot or resolve any third-party scheduling application issues. For assistance, see the Schedule a Task topic on the Microsoft TechNet website.

GlobalWare must be installed on the computer or server that has the scheduling activity.