Enhanced Exchanges: Early Adopter Release

Enhanced Exchanges (formerly Automated Exchanges for Smartpoint Cloud) is currently available only to agencies that are activated for Early Adopter testing. If your agency would like more information about being part of our pre-release testing, please contact your Travelport representative.

Enhanced Exchange

Requirements and conditions

Enhanced Exchange is available for Travelport+ itineraries. To modify an NDC itinerary, refer to Modify an NDC booking.

Ticketed flight itineraries can be exchanged using Enhanced Exchange for Travelport+ itineraries if the PCC is provisioned for Enhanced Exchange and the ticket is eligible.

Provisioning Requirements

Permitted Tickets

Permitted Itineraries

Invalid Itineraries and Tickets

Future Functionality

Provisioning requirements

The following provisioning requirements apply to Enhanced Exchange.

Requirement	Details
A valid Travelport+ (1G) PCC	The pseudo city code (PCC) must be on Travelport+ (1G). Enhanced Exchange is not supported for Apollo (1V) or Worldspan (1P).
BSP or ARC reconciliation	The PCC must use Billing Settlement Plan (BSP) or ARC for reconciliation.
Enhanced Exchange enabled	Travelport must enable Enhanced Exchange for your agency's PCC.
Enhanced Exchange activated for agents	After activation, your agency must activate access for each agent. Users with Travel Agency Manager permissions for a PCC can sign on to MyTravelport to activate agents for that PCC. More Information After Travelport enables an agency's PCC Enhanced Exchange, your agency's MyTravelport administrator must activate Enhanced Exchange for each agent on MyTravelport. Some agencies allow agents to self-register to self-register, while other agency's do not allow self-registration. For more information, see Access MyTravelport in the MyTravelport Help.
Participating countries	The PCC for the original ticket and for the ticket exchange must be located in a participating country. See KB0018372 in the Travelport Knowledge Base for a list of countries where Enhanced Exchange is supported. Tip! Be sure to log in to the Knowledge Base with your MyTravelport credentials.
Participating airlines	The ticketing airline (plating carrier) must be provisioned as an Enhanced Exchange participant. See KB0018338 in the Travelport Knowledge Base for a list of participating airlines.
Support for EMDs (BSP)	BSP carriers must support EMDs Electronic miscellaneous document (EMD); issued for a paid seat, ancillary, or any other paid service after successful payment. (Electronic Miscellaneous Documents): Change fees may be collected via EMD. Refundable balances may be automatically refunded via EMD. For both change fees and refundable balances, a Service (SVC) segment may be automatically added and an EMD issued.
Support for MCOs (ARC)	ARC carriers must support MCOs Miscellaneous change order; can be created when an exchanged ticket has residual value remaining after the exchange. (Miscellaneous Charge Orders): Change fees are collected at time of ticketing. Refund to original form of payment when the ticket is refundable. An MCO may be automatically issued for any negative balance when ticket is non-refundable (refund or retain).

Permitted tickets

The following conditions are required to exchange tickets using Enhanced Exchange.

Eligible Condition	Details
A valid e-ticket for each passenger in the PNR/Booking File	Each ticket must have: An air segment status of OPEN (O*) or ARPT. A ticketed fare that contains Category 31 fare rules Conditions and restrictions that apply to any booking based on its fare type. These determine the price of the fare. Can include blackout dates, advanced reservation requirements, minimum and maximum stay requirements, and cancellation and change penalties. for Voluntary Changes. Public A published fare available to all consumers without an account or corporate code. or private Special air fares negotiated by agencies. Private fares may use account names, account codes, contract codes, or corporate IDs. fares issued by the ticketing airline (plating carrier). Categories 15 and 25 distributed by SITA.
Private fares	The exchange must occur in the same PCC in which the original and ticket were issued.
Net fares	Net fares with mark up using an account code is supported.
Interline tickets	Ticketing for multiple carriers is supported.
Matching ticket data	Smartpoint's copy of the e-ticket must match the data on the airline's e-ticket.
Valid stored fares	The stored fare must be valid for processing: The Filed Fare (FF) must have an FCPI code of G, A, or M.

Permitted itineraries

The following types of itineraries are supported for this release of Enhanced Exchange.

Eligible Condition	Additional Details
One-way and round-trip itineraries	--
Multi-passenger itineraries	Multiple passenger itineraries are supported, but all tickets in the booking file must meet the ticketing requirements. The maximum of nine travelers for Travelport+ itineraries is supported for Enhanced Exchange. Changes to the booking file during the exchange apply to all passengers in the booking file.
Partially flown itineraries	Partially flown itineraries are supported, but the booking must contain at least one ticket with an OPEN status.
Code shares airlines	Itineraries with a market code share can be processed.
Ancillary services	Bookings with ancillary Any paid optional service filed for a flight. Industry examples include paid seats, paid baggage, carbon offsets, pet transport fees, and unaccompanied minor charges. (optional) services, including paid seats, free seats, and baggage.
A maximum of two connections per leg	A maximum of two connections for the outbound leg and two connections for the inbound leg.
Car and hotel segments	This release supports itineraries that also include car or hotel segments.

Invalid itineraries and tickets

The following types of itineraries and tickets are not for this release of Enhanced Exchange. If the itinerary is not exchangeable through Enhanced Exchange, you can use terminal commands to manually complete the exchange process.

Invalid Condition	Additional Details
Non-changeable tickets	The ticket must be listed as changeable in Category 31 of the fare rules.
Involuntary changes	Terminal commands to complete involuntary changes.
Migrated PNR/Booking Files	Bookings can be created through any channel on Travelport+ (1G), but cannot have originated outside of Travelport+.
NDC segments	NDC segments are not currently supported for Enhanced Exchange.
Invalid travel dates	New ticketing or travel dates that are more than 12 months from the original ticketing date.
Multiple fare constructions	--
Waitlisted or unconfirmed segments	--
Multiple reissues	The ticket cannot have been previously reissued.
Paper tickets	Enhanced Exchange supports only electronic tickets (etickets).
Group bookings	--
Withholding tax	Ticket reissues that require withholding tax from the new ticket are not supported.
Revised itineraries with open segments	--

Future functionality

The following functionality is not currently available, but is planned for future releases:

Search by time window.

Round-the-world (RTW) fares.
Fares with side trips.
Itineraries with Air/Rail segments, such as EuroStar bookings. The Enhanced Exchanges icon displays for these itineraries, but should not be used because Category 31 data is not filed as an airline.
Split/divide tickets.
Multiple reissues for tickets that have been previously exchanged.
No show scenarios.
Viewing fare rules.