Enhanced Exchanges: Early Adopter Release

Enhanced Exchanges (formerly Automated Exchanges for Smartpoint Cloud) is currently available only to agencies that are activated for Early Adopter testing. If your agency would like more information about being part of our pre-release testing, please contact your Travelport representative.

Enhanced Exchange

Eligibility

Enhanced Exchange is available for Travelport+ itineraries. To modify an NDC itinerary, refer to Modify an NDC booking.

Ticketed flight itineraries can be exchanged using Enhanced Exchange for Travelport+ itineraries if the PCC is provisioned for Enhanced Exchange and the ticket is eligible.

Software and Provisioning Requirements

Eligible Tickets

Eligible Itineraries

Invalid Itineraries and Tickets

Future Functionality

Provisioning requirements

The following provisioning requirements apply to Enhanced Exchange.

Requirement

Details
A valid Travelport+ (1G) PCC. The pseudo city code (PCC) must be on Travelport+ (1G). Enhanced Exchange is not supported for Apollo (1V) or Worldspan (1P).
BSP or ARC reconciliation. The PCC must use Billing Settlement Plan (BSP) or ARC for reconciliation.
Enhanced Exchange enabled.

Travelport must enable Enhanced Exchange for your agency's PCC.

Enhanced Exchange activated for agents.

After activation, your agency must activate access for each agent. Users with Travel Agency Manager permissions for a PCC can sign on to MyTravelport to activate agents for that PCC.

After Travelport enables an agency's PCC Enhanced Exchange, your agency's MyTravelport administrator must activate Enhanced Exchange for each agent on MyTravelport.

Some agencies allow agents to self-register to self-register, while other agency's do not allow self-registration.

For more information, see Access MyTravelport in the MyTravelport Help.
Participating countries.

The PCC for the original ticket and for the ticket exchange must be located in a participating country. See KB0018372 in the (missing or bad snippet) for a list of countries where Enhanced Exchange is supported.

Tip! Be sure to log in to the Knowledge Base with your MyTravelport credentials.
Participating airlines. The ticketing airline (plating carrier) must be provisioned as an Enhanced Exchange participant. See KB0018338 in the (missing or bad snippet) for a list of participating airlines.
Support for EMDs (BSP).

BSP carriers must support EMDs (Electronic Miscellaneous Documents):

  • Change fees may be collected via EMD.

  • Refundable balances may be automatically refunded via EMD.

  • For both change fees and refundable balances, a Service (SVC) segment may be automatically added and an EMD issued.
Support for MCOs (ARC).

ARC carriers must support MCOs (Miscellaneous Charge Orders):

  • Change fees are collected at time of ticketing.

  • Refund to original form of payment when the ticket is refundable.

  • An MCO may be automatically issued for any negative balance when ticket is non-refundable (refund or retain).

Eligible tickets

The following conditions are required to exchange tickets using Enhanced Exchange.

Eligible Condition

Details
A valid e-ticket for each passenger in the PNR/Booking File.

Each ticket must have:

  • An air segment status of OPEN (O*). Other statuses, including ARPT and UNVL, are not supported for this release.

  • A ticketed fare that contains Category 31 fare rules for Voluntary Changes.

  • Public or private fares issued by the ticketing airline (plating carrier). Categories 15 and 25 distributed by SITA.
Private fares.

The exchange must occur in the same PCC in which the original and ticket were issued.
Net fares. Net fares with mark up using an account code is supported.
Interline tickets. Ticketing for multiple carriers is supported.
Matching ticket data. Smartpoint's copy of the e-ticket must match the data on the airline's e-ticket.
Valid stored fares. The stored fare must be valid for processing: The Filed Fare (FF) must have an FCPI code of G, A, or M.
No change to PTCs.

Passenger Type Codes (PTC) must remain the same for the repriced ticket. The following PTCs are supported in this release:

  • ADT, SRC. and MIL

  • CNN for accompanied child passengers only. Unaccompanied minors are not yet supported.

  • C0x where x is the child passenger's age.

  • INF and INS infant passengers.
Form of payment (FOP).

The form of payment must be present in the ticket (Travelport+: F.).

  • The original tickets must include the same form of payment for each passenger.

  • This release supports cash or credit card forms of payment added to the booking file.

  • Changes to the form of payment are currently supported for exchange and ticket, but not yet supported for hold exchanges.
Different country of reissue. Itineraries in which travel originates outside of the country of reissue are valid as of the August 2022 release.

Eligible itineraries

The following types of itineraries are supported for this release of Enhanced Exchange/

Eligible Condition

Additional Details
One-way and round-trip itineraries. --
Multi-passenger itineraries.

Multiple passenger itineraries are supported, but all tickets in the booking file must meet the ticketing requirements.

  • The maximum of nine travelers for Travelport+ itineraries is supported for Enhanced Exchange.

  • Changes to the booking file during the exchange apply to all passengers in the booking file.
Partially flown itineraries. Partially flown itineraries are supported, but the booking must contain at least one ticket with an OPEN status.
Code shares airlines. Itineraries with a market code share can be processed.
Ancillary services. Bookings with ancillary (optional) services, including paid seats, free seats, and baggage.
A maximum of four segments for all products in the itinerary/ticket. Includes surface sectors.
A maximum of two connections per leg. A maximum of two connections for the outbound leg and two connections for the inbound leg.
Car and hotel segments. This release supports itineraries that also include car or hotel segments.

Invalid itineraries and tickets

The following types of itineraries and tickets are not for this release of Enhanced Exchange. If the itinerary is not exchangeable through Enhanced Exchange, you can use terminal commands to manually complete the exchange process.

Invalid Condition

Additional Details
Non-changeable tickets. The ticket must be listed as changeable in Category 31 of the fare rules.
Involuntary changes. Terminal commands to complete involuntary changes.
Migrated PNR/Booking Files. Bookings can be created through any channel on Travelport+ (1G), but cannot have originated outside of Travelport+.
Selective access.

This release of Enhanced Exchange does not yet support consolidators or wholesalers. The PCC used for the exchange cannot be different than the PCC in which the original fare was ticketed.

The ticket must be exchanged in the same PCC that original ticket was fared and issued.
NDC segments. NDC segments are not currently supported for Enhanced Exchange.
Invalid travel dates. New ticketing or travel dates that are more than 12 months from the original ticketing date.
Multiple currencies and equivalent currencies. --
Multiple-carrier itineraries.

Multiple-carrier itineraries are not supported for the Early Adopter phase.
Tickets with more than two fare components. The PNR/Booking File must have the same fare/pricing construction for each passenger.
Multiple fare constructions. --
Waitlisted or unconfirmed segments. --
Multiple reissues. The ticket cannot have been previously reissued.
Paper tickets. Enhanced Exchange supports only electronic tickets (etickets).
Group bookings. --
Bulk fares (net remit tickets) and tour (IT) tickets. Bulk fares (net remit tickets) and Tour Tickets (IT) are not currently supported.
Withholding tax. Ticket reissues that require withholding tax from the new ticket are not supported.
Custom Check rules. Ticket reissues that implement Custom Check rules.
Revised itineraries with open segments. --

Future functionality

The following functionality is not currently available, but is planned for future releases:

Search by time window.

  • Booking files migrated from Apollo (1V) or Worldspan (1P).

  • Itineraries with ARNK segments.

  • Round-the-world (RTW) fares.

  • Itineraries with multiple origins and destinations.

  • Itineraries with Air/Rail segments, such as EuroStar bookings. The Enhanced Exchanges icon displays for these itineraries, but should not be used because Category 31 data is not filed as an airline.

  • Conjunction tickets.

  • IT/BT (Inclusive Tour and Bulk Tour) fares.

  • Split/divide tickets.

  • PNR with multiple passengers and separate Filed Fares for each passenger.

    For example, ADT, CHD , and INF in the same Filed Fare is currently supported, but ADT, CHD, and INF with separate Filed Fares is not yet supported.

  • Multiple reissues for tickets that have been previously exchanged.

  • No show scenarios.

  • Viewing fare rules.

  • Multiple currencies and equivalent currencies.

  • Add collect as tax.

  • Waiver codes.

  • Commissions.

  • Endorsements.

  • Additional PTC codes.

  • Unaccompanied minors.