Remarks

You can add remarks fields to the booking file for various purposes. The four most frequently used remarks fields are:

• Notepad remarks

• Itinerary remarks

• Invoice remarks

• Canned remarks

Notepad remarks

HELP NP. or H/NP.

These are freeform remarks and do not appear on any documentation or are transmitted to any airline.

Notepads can be added via the terminal or graphical views.

Add a notepad remark

Graphical view

In the graphical view, to enter a notepad, navigate to the Document invoicing section and select Notepad.

If no notepad items already exist, the response will look like this, and click Add note.

Select the type of notepad from the drop-down menu. The default is Notes, which adds a basic notepad (NP.), enter the freeform text and press Add.

Optionally , you can select a modifier from the drop-down list or add any modifier defined by your agency.

If notepads already exist in the booking file, use the Add note button at the bottom right of the screen.

Terminal view

Format	Explanation
NP.FREE TEXT	Create a notepad item. Will not show in history of the booking file when deleted.
NP.**BUSINESS CLASS ONLY	Notepad+ remark, will be automatically placed on the first line of the notepad field. Single item field.
NP.C**THIS IS A SECRET	Create a Confidential notepad item. Only visible in own PCC.
NP.H**TEXT	Create a notepad that will be saved in the history of the booking file when removed
NP.HX**TEXT	Historical notepad with additional qualifier
NP.D*TEXT	Create a notepad item with D qualifier. Qualifiers to be defined by the agency.
NP.HG*TEXT	Create a Historical notepad item with G qualifier. Qualifiers to be defined by the agency.
NP.CM*TEXT	Create a Confidential notepad with qualifier M. Qualifiers to be defined by the agency.
NP.VM*TEXT	Create a notepad item with VM as double qualifier. Qualifiers to be defined by the agency.

(Max. 87 characters; max. items 999.)

Example:

NP.PASSENGER 1 PREFERS AISLE SEAT

NP.**BUSINESS CLASS ONLY

Display a notepad remark

Graphical view

Press the Toggle view () icon active in the window header, to open the booking file in the graphical view. This view will display the NPs added with cryptic formats.

This information will be shown in the Document invoicing section:

Terminal view

To view the notepad remark added to the booking, press *NP in the REMARKS OSI SSR section of the terminal view.

When you click NOTE, the notepad remarks are displayed in the graphical view.

You can also display notepad remarks in the graphical view by expanding the Document invoicing section, and selecting Notepad.

Change a notepad remark

Currently, notepads can only be modified with terminal formats.

Format	Explanation
NP.2@NEW TEXT	Change second notepad item
NP.4@P*NEW TEXT	Change fourth notepad item with P qualifier

Insert a notepad remark

Format	Explanation
NP./2TEXT	Insert a notepad item after second notepad item
NP./3V*TEXT	Insert a notepad item with V qualifier after third notepad item

Delete a notepad remark

To delete a note, select the checkbox before the note and select the Remove notes button at the bottom right. You can delete multiple notes at once.

To remove notepads with terminal formats, use the following entries:

Format	Explanation
NP.2@	Delete second notepad item
NP.1-3.5@	Delete notepad items 1, 2, 3 and 5

Historical notes

Historical notes are recorded in booking file history.

Historical notepad entries can be added in graphical view by selecting H**Historical Note in the drop-down menu.

Format	Explanation
NP.H**TEXT	Create a notepad that will be saved in the history of the booking file when removed.
NP.HX**TEXT	Historical notepad with additional qualifier.

Confidential notes

A confidential note can only be viewed by the PCC in which it was created.

Confidential notepad entries can be added in graphical view by selecting C**Confidential Note in the drop-down menu.

Format	Explanation
NP.C**THIS IS A SECRET	Create a confidential notepad item, only visible in its own PCC.
NP.CM*TEXT	Create a confidential notepad item with qualifier M. Qualifiers to be defined by the agency.

Example: NP.C**THIS IS A SECRET

This is how the confidential note appears in its own PCC:

This is how the confidential note appears in another PCC:

Itinerary remarks

HELP ITDI or H/ITDI

Itinerary remarks are freeform messages that you create to be printed on a customer’s itinerary. There are two types of itinerary remarks:

• Associated to a specific segment

• Unassociated

In this section, you will learn how to add, display, change, and delete associated and unassociated itinerary remarks. You can create a maximum of 5000 characters for combined associated and unassociated remarks fields.

Associated remarks

Associated remarks are itinerary remarks you create and associate to a specific segment in a booking file. When you generate an itinerary, associated remarks appear immediately after the segment they reference. You can have up to 70 freeform characters per associated remark.

Currently these can be added via the terminal view only.

Add an associated remark

The function identifier to add an associated remark is RI. followed by S and the segment number, and an asterisk * before the free text.

Example: RI.S2* PLEASE CHECK IN 3 HOURS PRIOR TO DEPARTURE

Note: To add one blank line, use the spacebar twice in the free text box rather than typing any text.

Travelport+ numbers each line of associated remarks in ascending order, starting from the first segment in the itinerary. For example, if you associate two remarks to segment 2 and one remark to segment 3, Travelport+ displays them as associated remarks 1, 2, and 3.

Change and re-associate remarks

When you change specific segments or an entire itinerary, the alert ***ITIN RMKS CANCELED UNLESS REASSOC*** appears. The alert indicates that Travelport+ is holding the remarks and will cancel them upon end transaction unless you re-associate them to new segments.

To re-associate associated remarks when you change segments, use the following steps.

1. Display the booking file.

2. Enter: *XRI

3. Type the entry RIR. then the itinerary remark number and then S and the new segment number.

Example: RIR.1S1

Unassociated remarks

Unassociated remarks are freeform remarks you create for an itinerary that does not apply to a specific segment. When you print an itinerary, unassociated remarks appear at the bottom of the itinerary. You can have up to 70 freeform characters per unassociated remark.

Unassociated remarks can be added from both the graphical and terminal windows.

Add an unassociated remark

Graphical view

The remarks are added by choosing Messages for travelers in the Booking information section. Simply type in the remark and press Add.

Terminal view

Example: RI.HAVE A NICE TRIP

Additional formats for adding Associated and Unassociated remarks:

Format	Explanation
RI.TEXT+RI.TEXT	Create multiple Unassociated remarks
RI. (type 2 blank spaces)	Create a blank line in the itinerary before or between Unassociated remarks
RI.S4*TEXT-TEXT+RI.S5*TEXT-TEXT	Add two lines of text associated to segment 4 and two lines associated to segment 5
RI.S1*	Add a blank line after segment 1 or its Associated remarks
RI.S1-3*TEXT	Add same text to all stated segments

Display itinerary remarks

Graphical view

Press the *RI button to open the Remarks in the graphical view.

This information will be shown in the Reservations section:

Delete/Modify an unassociated remark in the graphical view

To edit or insert a message, hover over a message to display the options () icon, then select Edit message, Add message before, or Add message after.

To delete an unassociated remark, check the box next to the message to be deleted and select the Remove messages button.

Terminal view

To view the Itinerary remarks added to the Smartpoint Cloud booking, press *RI in the REMARKS OSI SSR section of the terminal view.

Once itinerary remarks are displayed, you have the option to expand or collapse only the associated remarks by pressing *RIA, or only the unassociated *RIU.

Change itinerary remarks

Format	Explanation
RI.2@NEW TEXT	Change the second Itinerary remark to new text
RI.2@NEW TEXT+RI.3@NEXT TEXT	Multiple remark change

Delete itinerary remarks

Format	Explanation
RI.3@	Delete Itinerary remark 3
RI.3-6.8@	Delete Itinerary remarks 3 through 6 and 8 ed to segment 2

Insert itinerary remarks

Format	Explanation
RI./0*TEXT	Insert first Unassociated remark
RI./2S3*TEXT	Insert after Itinerary remark 2 an Associated remark for segment three

Note: Associated remarks appear in segment order and unassociated remarks appear in the order in which you entered them. For more information on how to display itinerary remarks, refer to H/ITDI.

Invoice remarks

HELP ITRM or H/ITRM

Invoice remarks are often known as ticketing remarks, and they transmit information from Travelport+ to the back-office accounting system and allow miscellaneous information to print on the itinerary/invoice. The agency uses this information for accounting, billing, and reporting.

Travelport+ accepts up to 99 invoice remarks per booking file. The maximum length of a remark is 65 freeform characters including the function identifier. Travelport+ does not edit any remark, except for field length.

Add invoice remarks

Graphical view

Invoice remarks are added by choosing Invoice in the Document invoicing section.

Select the invoice type code from the drop-down menu and add your free text into the box and press Add.

Terminal view

The function identifier to add an invoice remark is DI.

Format	Description
DI.DYO41	Use DYO format number 41 for itinerary/invoice production.
DI.CR-6.8.14.21.25.37.40.61.64.65	Copy up to 12 canned remark lines from the canned remarks record and place them on the itinerary/invoice; the canned remarks can be in any order.
DI.AR-1234DMF	Replace original sign on code with 1234DMF to be printed on invoice/itinerary.
DI.FS-2184-J	Add a Fare Saver to the itinerary/invoice; no decimal or currency codes are used.
DI.AC-ACCOUNTNAME	Add account details (single item field). Maximum 42 characters.
DI.FT-FREETEXT	Add a maximum of 45 characters of accounting free text which is sent to the back-office system (MIR).
DI.TK-2040805184-185	Add manual ticket numbers to itinerary/invoice.
DI.AC-A53.IBM213.JAMES	Add agency branch (A53), account details (IBM213) and override sign-on (JAMES) to an itinerary/invoice.

Display invoice remarks

Graphical view

Press the Toggle view () icon active in the window header, to open the booking file in the graphical view. This view will display the DIs added with cryptic formats.

This information will be shown in the Document invoicing section:

Delete/Modify invoice remarks

To delete remarks, check the box for each remark you want to delete, then select Remove remark(s) button.

To edit a remark that was added manually, hover over the remark row and select the options () icon at the far right then select Edit. You can also choose to add a new remarks before or after the current row.

Terminal view

To view the Invoice remarks added to the Smartpoint Cloud booking, press *DI in the REMARKS OSI SSR section of the terminal view.

Change/Delete invoice remarks

Format	Description
DI.2@CR-1.2.3.	Change document itinerary remark 2 to canned remarks numbers 1, 2, 3.
DI.5@AR-ZGP5MB	Change document itinerary remark 5 to agent reference ZGP5MB
DI.2@	Delete document itinerary remark 2.
DI.1-3.5@	Delete document itinerary remark 1 through 3 and 5

Vendor remarks

HELP V. or H/V.

Vendor remarks are used by agents and by car, hotel, and air providers to send messages to each other regarding the booking and can be added and viewed in the terminal view.

Vendor Outgoing (VO) remarks are sent from the agent to the provider and Vendor Incoming (VI) remarks are sent by the provider to the agent.

Add vendor remarks

Refer to the following example to send a message to Air France to query the cost of a kennel for a pet in a booking file.

Enter: V.AAF*PLEASE ADVISE COST OF KENNEL FOR DOG 10 KILOS

Item	Explanation
V.	Function identifier
AQF	Airline QF (Qantas)
*FREE TEXT	Mandatory asterisk and free text message

The system will display an asterisk when you have made the entry. The remark is identified as VO (outgoing) in the booking file.

Display vendor remarks

To view the vendor remarks added to the Smartpoint Cloud booking, press *VR in the REMARKS OSI SSR section of the terminal view.

The message is generated to the airline when you end the booking file.

When a reply is received from the airline, it will be stored and identified in the booking file as VI (incoming).

Change vendor remarks

To change a remark, use the following example format:

V.1@AQF*PLEASE ADVISE COST OF KENNEL FOR CAT

Item	Explanation
V.	Function identifier
1@	Remark number and change symbol
AQF	Airline QF (Qantas)
*FREE TEXT	Mandatory asterisk and free text message

Delete vendor remarks

To delete a remark (number 1), enter: V.1@

Note: Airlines may transmit a vendor remark to advise you that tickets must be issued for booking within a specific timeframe.

This is shown as an incoming remark in the booking file.

Canned remarks

HELP ITCA or H/ITCA

Canned remarks are frequently used remarks pre-stored in a file created and maintained by the agency secondary authorizer. You can choose remarks from the file and use them on a customer’s itinerary. A Canned remark is an Itinerary remark that is permanently stored in the system. A maximum of 12 Canned remarks can be selected to use with each booking file.

Canned remarks (identified by numbers) can only be created and displayed by a second level authorized user, possibly your office manager or supervisor.

Add canned remarks

Even though only a secondary authorizer can make changes to the canned remarks file, you can display the canned remarks file to see what canned remarks exist and how they are numbered.

To display canned remarks, enter: RPFD/RMKS

To add canned remarks, see the example below:

Format	Description
DI.CR-9.8.6	Add canned remarks 9, 8 and 6 (max. 12) to booking file.

Change/delete canned remarks

To change or delete canned remarks see the examples below:

Format	Description
DI.2@CR-9.8.5	Change canned remarks (stored as DI item 2) to numbers 9, 8 and 5.
DI.3@	Delete canned remarks (stored as DI item 3).

Next lesson: ViewTrip itineraries