ancillary services

Adding Ancillary Services

Participating carries offer ancillary services for an additional fee, such as baggage allowance, lounge access, pre-bookable meals, and paid seats. Each carrier may offer different services.

Before Displaying Ancillaries

  1. If applicable, ensure that any frequent flyer numbers are added for the passengers. Because loyalty memberships may affect ancillary prices, frequent flyer numbers should be added before selling ancillaries to ensure that the passenger is offered all of the applicable services and appropriate charge amounts.
  2. Complete the required pricing or PNR for the itinerary:
  3. Network (GDS) Carriers typically require ancillary services to be added after the PNR has been ended.
  4. Direct Payment Carriers typically require ancillary services to be added as part of the shopping process before creating a PNR. While a PNR is not required, you must price the booking before ancillary services can be displayed

Displaying Ancillaries

  1. Display the Ancillaries Services screen.
  2. If you agency uses dual currency, the Ancillary Services Currency screen is displayed. You can use currency override to the price ancillary services in an alternate currency.

  1. Confirm the default currency for the ancillary services, or enter an override currency code in the Currency text box. For ticketed carriers, the currency for the ancillary services must be the same as the currency for the ticket.
  2. Click CONTINUE to display the Ancillary Services screen.

Selecting Ancillaries

Ancillary services available for the first passenger in the itinerary are displayed.

For ancillary services that are viewed before end transact, an ancillary service box:

  • May not be displayed for a segment.
  • May be shaded and cannot be selected.
  • May be shaded and contain a service selection that you did not select.

These situations can occur if:

  • The airline provides services based on the entire trip or for combined segments within the trip. This type of faring is known as Origin and Destination or O&D.
  • If the airline provides services by individual segments in the trip, you can select individual services for each segment in the trip.
  • If the airline provides services by Origin and Destination, the same service must be selected for all segments in the trip that are combined by the specific faring for that itinerary. Therefore, you can only make an ancillary service selection for the first applicable segment in a combined set of segments.
  • The airline requires an ancillary service to be applied to all passengers in the itinerary.

The airline may require services such as Lounge Access, Priority Boarding, or Meals. Service descriptions and warning messages can indicate if an ancillary service applies to all passengers.

In the following example:

  • For Check-In Baggage, the faring for itinerary combines connecting Segments 1 and 2 to provide baggage service to the destination airport.
  • Lounge Service for Segments 1 and 2 is available separately because each departure airport in the connecting flight has a lounge.
  • Complimentary Corporate Meal is selected and shaded because it is available only for all passengers in the itinerary, and was previously selected for another passenger in the itinerary.
  • Fast Forward priority boarding is selected for this passenger, so it will be added automatically for all other passengers in the itinerary.

Some services may also be offered as bundled services, which combine two or more ancillary services into a package with a single fee.

  1. Optional. Click the Filter arrow in the upper right corner to limit the displayed ancillary services to a selected category. Available categories vary depending on the services available for the itinerary and the carrier's categorization.


  1. Optional. Select Include View-Only Services to also display services that cannot be purchased through Smartpoint ancillary services. Viewable Only services may be purchased at the airport or through another channel.
  1. Enter the amount for each desired ancillary, for the respective segment.

Tip! Hover over a service, a brief description of the service is displayed, such as the maximum quantity for that type of service, a description of prices in a range, and an indication if baggage prices are by weight or piece.

  • Depending on the type of service, an ancillary service can apply to individual flight segments or to more than one segment. For example, in the preceding sample screen:
  • The First Extra PC service displays in the column for Segment 1-2, which indicates that the service can be purchased once to apply to the first two flights.
  • The Comfort Seat service displays for each flight, so three purchases are necessary if the passenger wants a Comfort Seat for all three flights in the itinerary.
  • Some prices may be displayed as a range if the offering is a tiered service. For example:
  • 1-2 bags at $25.00 indicates that the first two bags in the selected type are $25.00 each.
  • 3-99 bags at $45.00 indicates the third bag and any subsequent bags in the selected type are $45.00 each.
  • If you enter an incorrect amount for the service, the amount box is outlined in red. For example, if you enter "4" for a the amount of carry-on baggage, which has a limit of "2" for the airline, the box displays in red.
  1. If there is more than one passenger in the itinerary, click the Passenger arrow to select another passenger name.

  1. Select the ancillary services for additional passengers in the itinerary. Note that the The Ancillary Total in the lower right corner applies to all segments and passengers in the itinerary.

  1. If you select ancillary services that require additional text remarks, click the SSR Free Text icon in the lower left corner to enter additional remarks.

Note: Direct Payment Carriers do not support SSRs for Ancillary Services.

  • In the Add Free Form Text dialog box, click the Ancillary drop-down box to select each service. If applicable, the associated SSR (Special Service Request) displays.
  • In Select included segments, select the desired flight segments, if applicable.
  • In the text box, enter the required or optional free text for the ancillary. Note that some airlines require specific free-text formats for some SSRs.

  1. If displayed, click Embargo Alerts in the lower left corner to view more information about specific baggage or other items that are not permitted on the selected flight.
  2. After you complete all Ancillary selections and add any required text messages, click Review.

A Summary screen lists all selected Ancillaries with a total cost at the bottom of the screen. Any free-form text are also displayed.

Note: For some carriers, there may be a discrepancy between the price of your selections in the Ancillary Services screen and the Ancillary Total displayed in the Summary screen. An alert indicates that the prices on the Ancillary Services screen are approximate, while the prices on the Summary screen are accurate. Changes in price are note in red, and you can click on the price to see a description of that charge.

A new price update alert message is displayed if there is a price change from the ancillary catalog to the intermediate ancillary summary screen.(prior to confirm)

  1. If you are ready to confirm your Ancillary Services, click APPLY.

A confirmation message indicates that the