Document Production and Ticketing

There are several options for document production and related tasks using Smartpoint. These options may vary by GDS, region, or agency preferences.

Option

Description

Assisted Ticketing

Formerly known as Smartpoint Assisted Ticketing (SAT). A graphical interface to perform ticketing activities for Travelport+ (1G) agencies, including:

  • Changing ticket modifiers and issuing tickets.
  • Displaying a list of all tickets issued in the Booking File. You can also view the status and details for each ticket.
  • Revalidating tickets.
  • Voiding tickets.
  • Fully or partially refunding tickets.
  • Manually building stored fares (Filed Fares).
  • Voluntary changes.
  • Involuntary changes.

Document Production with Terminal Formats

 

Ticketing and other document production tasks using Travelport+ (1G) or Apollo (1V) formats.

Manual Ticketing with Terminal Formats

Manual ticket exchange using Travelport+ (1G) or Apollo (1V) formats.

For more information:

Ticketless Airlines

Some airlines choose to settle with travel agencies outside of ARC or BSP reporting. These airlines:

  • Do not issue paper or electronic tickets.
  • Require payment to confirm the PNR/Booking File.
  • Have various options for obtaining payment outside the BSP/ARC.
    Ticketless Payment refers to the process in which the airline credit card payment is sent via an OTHS SSR.

For more information about ticketless airlines, see the Ticketless Airline category in the Travelport Knowledge Base.

More Information

For more information about document production, printers, and related tasks, see the Ticketing category in the Travelport Knowledge Base.

Additional resources:

For more information for Travelport+: