Exchanging Tickets

Online Learning for Terminal Formats

Self-paced tutorials are available for manual ticket exchanges in the Course Catalog in MyTravelport. Information about webinars and classes are also available.

Tip! Be sure to log in with your MyTravelport user name and password.

Ticket Exchanges Using Travelport+ (1G) (BSP)

Online training and cue cards are available in Learning > Course Catalog > Travelport+ > Manual Ticket Exchanges (BSP):

  • Overview (We encourage you to watch the Overview before any other simulation.)

  • Even exchange (no change fee)

  • Add collect (with change fee) using an EMD

  • Add collect (with change fee) applying fee as a tax

  • Add collect of change fee as a Q surcharge Recorded demonstration: Partially used ticket with re-route and add-collect

Ticket Exchanges Using Travelport+ (1G) (ARC)

Tutorials are available for the following topics in Learning > Course Catalog > Travelport+ > Manual Ticket Exchanges (ARC):

Online training and cue cards are available:

  • Overview (We encourage you to watch the Overview before any other simulation.)

  • Even exchange (no change fee)

  • Add collect (with change fee)

  • Add collect (with change fee) applying difference in fare to penalty

  • Add collect of change fee with commission payable on the change fee

  • Add collect of change fee and issuance of a residual MCO

  • Residual MCO used to purchase a new ticket