Assisted Ticketing

Smartpoint Assisted Ticketing: Voiding Tickets

Voiding Tickets (ARC)

With Assisted Ticketing you can void e-tickets or exchanged e-tickets from either an active or inactive PNR/Booking File. For example, you can void a ticket to change an incorrect form of payment.

To be eligible for voiding through the Travelport+ (1G) system, the original ticket must:

  • Be issued in your agency's PCC (pseudo city code).
  • Be issued as an e-ticket. An error is returned if you try to void a ticket that was originally issued as a paper ticket.
  • Be issued by a carrier that participates in voiding for e-tickets or exchanged e-tickets.
  • Note that some carriers support voids for e-tickets, but do NOT support voids for exchanged e-tickets.
  • For carrier-specific information, see the VOID and VOID EXCH/REISSUED ETICKET columns in E-ticketing functionality information for all participating Travelport Airlines in the Travelport Knowledge Base.
  • Have an OPEN or ARPT (Airport) ticket status.

Enter or click *HTE in the PNR/Booking File to check the e-ticket status.

Some airlines do not allow a ticket to be voided if the status of one or more coupons is ARPT (Airport Control), and this status is not the result of an exchange transaction.

If the status is ARPT, you can contact the airline to request a status change from ARPT to OPEN.

  • Not be partially flown.
  • Be requested within the carrier's time window for voiding. For example, many carriers allow revalidation only within 24 hours of ticketing.

The void period for e-tickets and exchanged e-tickets varies by country and settlement plan.

Any agency within the United States, the US Virgin Islands, Puerto Rico, and/or American Samoa adheres to ARC (Airlines Reporting Corporation) guidelines.

For Travelport+ (1G) ARC agencies, e-tickets can be voided up to 11:59 PM (23:59) local time:

  • One business day beyond the day of document issue.
    For example, a ticket issued on Tuesday can be voided any time up to 11:59 PM on Wednesday.
  • On the following Monday if a transaction is issued on a Friday, Saturday, or Sunday.
  • One business day after a holiday defined in the ARC Holiday Schedule.

  • Be within the limit for the number of voids.

    For some markets, or during a particular period of time, a certain number of voids are allowed. Contact the plating carrier to check policy.\

For more information, see (GALILEO ARC) E-ticket voiding period in the Travelport Knowledge Base

The basic Travelport+ (1G) formats, where :

  • Void Ticket: TRV
    Example: TRV/9329901891912, where 9329901891912 is the ticket number, including the three-digit airline code.
  • Void Exchanged Ticket: TRVE
    Example: TRVE/9329901891912

For more information about voiding tickets:

You have the option to void tickets from either:

 

Voiding Tickets from an Active PNR/Booking File

To void eligible tickets from an active PNR/Booking File:

  1. Retrieve a PNR/Booking File. You can only void a ticket issued by your own agency (pseudo).

  2. Click the Ticket icon to launch the Smartpoint Assisted Ticketing window.

    Tip! You can also enter the #VOID Quick Command.

  3. Click the Ticket Void tab to display a list of all tickets in the PNR/Booking File. In Smartpoint 11.1 and later, Service Fees and MCOs also display for ARC tickets.

    Tip! You can click REFRESH to update the list with the most recent information from the Travelport+ (1G) system.

  4. Optional. In Issue Date, enter the issue date in DDMMM format if you do not want to issue for the current date. For example: 13SEP.

    If no date is entered, the void is issued on the current date.

    For Travelport+ (1G) ARC agencies, e-tickets can be voided up to 11:59 PM (23:59) local time:

    • One business day beyond the day of document issue.
      For example, a ticket issued on Tuesday can be voided any time up to 11:59 PM on Wednesday.
    • On the following Monday if a transaction is issued on a Friday, Saturday, or Sunday.
    • One business day after a holiday defined in the ARC Holiday Schedule.

  5. In the Void column, select one or more items to void.

    • Tickets with an OPEN or ARPT (Airport) status are eligible for voiding.

    • Smartpoint 11.1 and later. An UNKNOWN status indicates an associated Service Fee or MCO. Hover over the ticket number to view the type.

      Service Fees

      MCOs

  6. Click VOID to display the void confirmation screen.

    In this example, an optional issue date (/13SEP) is appended to the ticket. Voided Service Fees and MCOs do not display the issue date.

  7. Click Yes to display the success screen with Travelport+ (1G) formats.
    TICKET NO. [XXXX] CHANGED TO VOID STATUS indicates a successful void.

    Tip! If the void request is unsuccessful, an error message indicates the source of the error.

  8. Click OK to close the Confirmation screen and redisplay the Ticket Void tab. Any tickets with a VOID status are removed from the list.

  9. Click CLOSE to exit Ticket Assistant and return to Smartpoint.

    Note: After an e-ticket isissued and voided, it is not possible to reverse the process to “unvoid” the ticket. Unvoiding is possible only for paper tickets.

 

Voiding Tickets Without an Active PNR/Booking File

To void eligible tickets without an active PNR/Booking File:

  1. Click the Ticket icon to launch the Smartpoint Assisted Ticketing window.

    Tip! You can also enter the #VOID Quick Command.

  2. Click the Ticket Void tab.

  3. In Ticket Number enter the ticket to void.

    Tip! The ticket number box can be used in conjunction with the tickets in the current PNR/Booking File to void tickets outside of the current PNR/Booking File.

  4. Optional. In Issue Date, enter the issue date in DDMMM format if you do not want to issue for the current date. For example: 17OCT.

    If no date is entered, the void is issued on the current date.

    For Travelport+ (1G) ARC agencies, e-tickets can be voided up to 11:59 PM (23:59) local time:

    • One business day beyond the day of document issue.
      For example, a ticket issued on Tuesday can be voided any time up to 11:59 PM on Wednesday.
    • On the following Monday if a transaction is issued on a Friday, Saturday, or Sunday.
    • One business day after a holiday defined in the ARC Holiday Schedule.

  5. Click VOID to display the void confirmation screen.

  6. Click Yes to display the success screen with Travelport+ (1G) formats.
    TICKET NO. [XXXX] CHANGED TO VOID STATUS indicates a successful void.

    Tip! If the void request is unsuccessful, an error message indicates the source of the error.

  7. Click OK to complete the void.

  8. Click CLOSE to exit Ticket Assistant and return to Smartpoint.