Flight Sell

Direct Flight Sell

If you know the required flight information, you can sell a flight without a reference from Air Availability or Fare Shopping results.

You can either sell:

  • A known flight with a specific flight number and itinerary details.
  • An open air segment that does not specify a flight number, but can be used to secure a fare for later booking.

When making a direct sell, you must enter each air segment request separately.

Selling Known Flights

You can use direct sell to sell, waitlist, or add a flight as a passive segment to the itinerary.

To sell a known flight:
  1. Recommended. Completing the required PNR/Booking File data.
  2. Open the Flight Sell screen.

The Flight Sell screen is displayed.

  1. In Airline, enter the two-character airline code or airline name.
  2. In Flight Number, enter the flight number.
  3. In Booking Code, enter the required cabin type, such as B or Y.
  4. In Passengers, select the number of passengers for this itinerary. Flight Shopping supports a maximum of nine passengers in a single PNR/Booking File.
  5. In Request Code, select the appropriate action, advice, or status code.

For more information about codes:

  1. In Date, enter the departure date or click the Calendar icon to select a date from the drop-down calendar. Smartpoint supports dates 364 days in advance of the current date. However, some carriers may support earlier date limits.
Tip! In Smartpoint 9.1 and later, agents can search and book on the previous two days, if an earlier date is valid in the time zone of the itinerary city or location.

As of Smartpoint 9.1, agents can use follow the sun functionality to create or change bookings that occur one or two days before the current date in their agency's time zone. These updates apply calendars and date fields in Search menus, Tools menus, Smartpanel, and Sell menus.

For example:

On November 20 at 05:00, an agent in Dubai (UTC+4) needs to rebook a flight from Honolulu (UTC-10) to Los Angeles. Because the flight pair occurs on the other side of the International Dateline, the time Honolulu is 15:00 on November 19. The agent in Dubai can successfully enter November 19 for a search or sell because November 19 is currently a valid date in Honolulu.

Some location pairs in the Pacific have a two-day time difference. The biggest time difference between two places on Earth is 26 hours between:

  • The Howland Islands, which are the farthest west and use a time zone of -12 hours UTC.

  • The Line Islands in the Republic of Kiribati, which are the farthest east and use time zone of +14 hours UTC.

  1. In From, enter or select the code or name for the departure location.

Tip! You must enter a specific location, such as an airport or train station. An error is returned if you enter a city name, city code, or metro code.

As you enter the code or name, possible matches are displayed. In the following example, all codes or locations associated with MAD are displayed. Note that rail and bus stations may also be displayed.

You can either:

  • Use the arrow keys to select a location, then press ENTER.
  • Use the mouse to select a location, then click to confirm your selection.
  • Use the mouse or arrow keys to select a location, then press TAB to confirm the option and move the cursor to the next field.
  1. Optional. In Time, enter the departure time or click the Calendar icon to select a time from the drop-down list. You can enter any time format accepted by Travelport+ (1G) or Apollo (1V), including formats such as 1A, 1P, 13, and 1300.
  2. In To, enter or select the code or name for the departure location.
  3. Optional. In Time, enter or select the arrival time.

This example shows a completed Flight Sell screen for one Y class seats from MAD to RAK on IB 3344.

  1. Click SELL to display sold flight segment.

  1. Recommended. Price and store the fare quote.

Because segments are sold by the class of service, it is typically recommended to store the associated fare quote when the segment is sold, unless the segment is purchased or ticketed immediately.

Because fare quotes can change at any time before purchase or ticketing, storing the fare provides a history of the fare that was quoted to the traveler. This fare can be compared against a later quoted or ticketed fare.

More Information

For equivalent terminal ormats and more information about direct sells, see:

Selling Open Air Segments

Also known as Secured Flights.

Open segments are air segments that do not specify the flight number. Open segments may or may not include the travel date, and are typically used to secure a fare even though the traveler is not certain of one or more travel dates.

Open segments can be booked, modified, and ticketed the same way as regular air segments. Prior to travel, they are exchanged for a ticket with complete flight details.

To sell an open air segment:
  1. Recommended. Completing the required PNR/Booking File data.
  2. Open the Flight Sell screen.

The Flight Sell screen is displayed.

  1. In Airline, enter the two-character airline code or airline name.
  2. Select the Open check box.
  3. In Booking Code, enter the required cabin type, such as B or Y.
  4. In Passengers, select the number of passengers for this itinerary. Flight Shopping supports a maximum of nine passengers in a single PNR/Booking File.
  5. In Date, enter the departure date or click the Calendar icon to select a date from the drop-down calendar.

Open segments can be sold with or without an associated date. Smartpoint supports dates 364 days in advance of the current date. However, some carriers may support earlier date limits.

  1. In From, enter or select the code or name for the departure airport or train station.

Tip! You must enter a specific location, such as an airport or train station. An error is returned if you enter a city name, city code, or metro code.

As you enter the code or name, possible matches are displayed. In the following example, all codes or locations associated with MAD are displayed. Note that rail and bus stations may also be displayed.

You can either:

  • Use the arrow keys to select a location, then press ENTER.
  • Use the mouse to select a location, then click to confirm your selection.
  • Use the mouse or arrow keys to select a location, then press TAB to confirm the option and move the cursor to the next field.
  1. In To, enter or select the code or name for the departure location.

This example shows a completed Flight Sell screen for two B class seats from Madrid to Marrakesh on July 24.

  1. Click SELL to display the open flight segment.

More Information

For equivalent terminal formats and more information about open segments, see: