Marketplace Orders and Downloads

Process for Agencies

Agency Administrators are identified by the Travelport account manager and are added to Marketplace as the agency expresses interest in one or more solutions. The Agency Administrator can, in turn, designate others within their agency to administer or transact. All other associates from the agency are able to browse and recommend solutions, but are not able to order.

If your solution is ordered, the buyer is asked to review and accept the Marketplace terms and conditions. These are available for you to review on the Communication page. If you have entered your own product-specific terms and conditions, these are presented on a second page (with your product logo) and the buyer must accept before progressing.

The information that you have entered in the Order Confirmation Message field as well as next steps (depending on the distribution method(s) you chose) are displayed to the buyer.

This page is also emailed to the user that ordered your solution as a confirmation message of their order.

Follow up from You

Each time a product is ordered, you receive an email at the address listed on the Communication page. The email contains agency information and the name and email address for the person who placed the order.

The following is an example of the email you would receive when a product is ordered.

The account manager for the customer is also listed in the email and copied. Our goal with Travelport Marketplace is to lighten to load on our account management team, while keeping them informed.

Access sales reports

Information on Orders and Downloads of your solution(s) is available in the Sales Report in your My Account section.

1. Click My Account from the main menu bar, then select the Sales Report tab.

   Note that not all users have access to Sales Reports.

2. Set the report From and To dates. The default To date is the current date. The maximum report interval is two years.

3. Select the products to include in the report.