IE Mode in Microsoft Edge

Manually Configuring IE Mode

On June 15, 2022, Microsoft ended support for the Internet Explorer (IE) 11 browser for certain operating systems. However, agents can continue to use Smartpoint Worldspan with an IE Mode in the Microsoft Edge browser.

Because Travelport will no longer support Smartpoint on Internet Explorer after it is retired by Microsoft, agents using Smartpoint Worldspan are required to move to the IE Mode in Microsoft Edge.

An automated tool is available to automatically configure IE Mode for Smartpoint web sites. However, these manual configuration instructions can be used duplicate the same process, if necessary.

Please Note:

If possible, it is recommended for technical personnel to manually install IE Mode. If applicable, agents should contact their agency's Smartpoint Administrator or technical support before setting up IE mode in Microsoft Edge.

Exceptions:

Do NOT use these configuration instructions if you:

  • Have already configured IE Mode on Chrome.
    You can modify your existing IE Mode site list to add Smartpoint’s URLs. See Updating the Site List for instructions.

Contents

Configuring IE Mode

The steps for configuring IE Mode on Microsoft Edge are:

Before You Begin

  1. Confirm that the computer is signed on with administrative rights to the Microsoft Windows operating system.

Depending on an agency’s computer and network setups, agents may or may not sign on to their computer with administrator access. If you do not have administrative rights or do not know the status of your sign on, please contact your agency’s Travelport Smartpoint Administrator or technical support for assistance.

Please Note: These administrative rights refer to your level of access to files or tasks on your computer (PC) and in your Microsoft Windows operating system. In this context, administrative rights do NOT refer to your sign on level to Worldspan (1P) or Travelport Marketplace.

  1. If Microsoft Edge is not already installed on your computer, download and install Edge. By default, Microsoft Edge is included with Microsoft Windows 10 and later.

Downloading the Latest Microsoft Edge Policy

To download the latest Microsoft Edge policy:

  1. Go to Download and deploy Microsoft Edge for business.

  2. Scroll to the Need to download older builds and versions? section.

  3. Click the Select channel/version arrow to select the latest channel. In this example, that version is Stable 97.

  4. Click the Select build arrow to select the latest default build.

  5. Click the Select platform arrow to select the platform used by Windows. In this example, Windows 64-bit is selected.

  6. Click GET POLICY FILES to display the Policy File download message.

  7. Click Accept and download to display the download pop-up message.

  8. Click Open file to open the Downloads folder.

    Tip! If the pop-up message does not display in your browser, you can go to directly to the Downloads folder or the location on your computer that is set up for downloads.

  9. Right-click MicrosoftEdgePolicyTemplates.cab and select Open with....

  10. Select Windows Explorer, then click OK to display the MicrosoftEdgePolicyTemplates.zip file.

  11. Right-click MicrosoftEdgePolicyTemplates.zip and select Extract.

  12. Select a location to extract the Zip files. By default, this example extracts to the Documents folder.

Setting Up the Policy Template

Please Note: These instructions are written for a default configuration of Windows 10. Your steps may vary depending on your version of Windows and your specific Windows configuration.

  1. In the extraction folder, double-click MicrosoftEdgePolicyTemplates.zip.

  1. Double-click the windows folder.

  2. Double-click the admx folder.

  3. With the CTRL key pressed, click all ADMX files that are located in the folder. The file displayed may vary by the version of the Policy Templates file. In this example, the files are: msedge.admx and msedgeupdate.admx to select both files.

  4. Right-click on the selected files and select Copy.

    Tip! Keep this folder open because you will need to copy additional files.

  5. On your Windows desktop, double-click the This PC icon.

  6. In Devices and drives, double-click on your Local Disk (hard drive). Typically, the local disk is the C: drive. However, your computer's set up may have a different drive letter assigned.

    Double-click the Windows folder.

  7. Double-click the PolicyDefinitions folder.

  8. In the PolicyDefinitions folder, right-click and select Paste to add the ADMX files.

    Tip! Keep this folder open because you will need to copy additional files.

  9. Return to the MicrosoftEdgePolicyTemplates.zip file and go to the windows folder from Step 12

  10. Double-click the adm folder.

  11. In the adm folder, open the folder for the language and dialect that you use for Microsoft Windows. In this example, US English (en-US) is selected.

  12. Click to select any files in the folder. The files displayed may vary by the version of the Policy Templates file. This example displays the msedge.adml file.

  13. Right-click on the selected files and select Copy.

  14. On your Local Disk, redisplay the PolicyDefinitions folder from Step 19.

  15. Double-click on the folder for the language and dialect that you use for Microsoft Windows. In this example, Windows uses US English (en-US).

  16. Right-click in the folder and select Paste to add the ADML files.

    Tip! If you are not signed on to Microsoft Windows with administrative rights, a warning message displays when you try to paste the files.

Updating the Group Policy

  1. In the lower left corner, click the Windows icon to display the Windows Start Menu.

  2. Scroll to Windows System and select Run to display the Run screen.

  3. In Open, enter gpedit.msc.

  4. Click OK to display the Local Group Policy Editor.

  5. Click the arrows for Computer Configuration > Administrative Templates > Microsoft Edge.

  6. Double-click Configure Internet Explorer integration to display the Configure Internet Explorer Integration screen.

  7. Select Enabled.

  8. In the Options section, click the Configure Internet Explorer Integration arrow to select Internet Explorer mode.

  9. Click OK to save this policy setting.

  10. Right-click the following link to download the sites.xml file to a location your computer. For example: C:\ProgramData\Travelport\Smartpoint.

    sites.xml

    Tip! Keep note of the location path where it is stored, you will need to enter this path in one of the next steps.

  11. In the Local Policy Editor, double-click Configure the Enterprise Mode Site List.

    The Configuration screen is displayed.

  12. Select Enabled.

  13. In the Options section, add the full file path of the location where you saved the sites.xml file in Step 41.

  14. Click OK to save this policy setting.

  15. In the lower left corner, click the Windows icon to display the Windows Start Menu.

  16. Scroll to Windows System and select Command Prompt to display the Command Prompt screen.

  17. At the prompt, enter gpugpupdate /force. Be sure to include a space before the forward slash /.

  18. Press the ENTER key to update the group policy changes.

  19. Restart your computer.

Testing the Completed Configuration

To test the completed configuration:

Open Smartpoint in Microsoft Edge. If Internet Explorer mode is enabled, an Internet Explorer icon is displayed in the upper left corner of the browser. Click the icon to display the IE mode confirmation message.

Note: If the screen displays as blank, Travelport Smartpoint Client is not installed on your computer. Go to Travelport Smartpoint Client Install to download the client installation. If the Smartpoint Client does not download correctly in Microsoft Edge, your IE Mode installation was not successful.

Troubleshooting

If IE mode does not launch properly, verify the registry:

  1. In the lower left corner, click the Windows icon to display the Windows Start Menu.

  2. Scroll to Windows System and select Run to display the Run screen.

  3. In Open, enter regedit.

  4. Click OK to display the Registry Editor.


  5. Click the arrows to select HKEY_LOCAL_MACHINE > SOFTWARE > Policies > Microsoft > Edge.

  6. Add the following keys in the Edge folder if they are not already present:

    [\SOFTWARE\Policies\Microsoft\Edge]

    "InternetExplorerIntegrationLevel"=dword:00000001

    "InternetExplorerIntegrationSiteList"=file:///c:/ ProgramData /Travelport/Smartpoint/sites.xml

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