EMD Manager: EMD-A

Reviewing History and Details

EMDH

With the EMD Manager, you can review any EMD-S and EMD-A that have been issued for an itinerary. EMDs that were created using both terminal commands and the EMD Manager are available in the EMD Review.

To review EMD-A history and details:
  1. Click the Review tab of the EMD Manager to view issued EMDs for a PNR.

The current status of each EMD is indicated. If present, EMD-S are also listed on the Review tab.

  1. Click Details for an EMD to view the full history and information for that EMD in the EMD Details window.

Tip! To see the details for an EMD, you can also click the view details link for the EMD in the Services tab.

Note: There is a known issue that prevents the Void or Refund buttons from being active if you access the Review page from the view details link. To be certain that you are viewing correct void or refund availability, be sure to click the Review tab, as shown in Step 1. This known issue is being corrected.

Note that only the last EMD issued for an SVC segment displays carrier and city information. The SVC segment contains the EMD number for the last EMD issued for that segment, and Smartpoint uses that number to determine the carrier and city.

Voiding or refunding the EMD may also be available, depending on the carrier and itinerary.