Travel Agency and Developer Relationship

MyTravelport is used to manage the relationship between a travel agency and its developers. When a developer is acting on the agency’s behalf, the developer can open cases for that agency. The developer must have a shared view of cases.

Scenario 1 – The developer has their own contract with Travelport and their own CIDB(s).

• The agency admin should use the Grant external access function to grant the developer access to their CIDB and add the relevant permissions.

Scenario 2 – The developer does not have a contract with Travelport and has no CIDB of their own.

• The agency admin can add the developer as a user within their own organization, granting the relevant permissions.

Scenario 3 – Scenario 2 plus the developer is already engaged with another customer and their user ID and e-mail are already in use by that other customer in MyTravelport.

• A user ID/e-mail is unique in MyTravelport and cannot be created in multiple organizations.
• In this case, the developer would have to share a user ID of the organization itself.
• If the developer needs e-mail notifications on the cases, they can be added to the cc field in the request forms.