MyTravelport Introduction

New support process

In some regions, users will need to enter their CIDB or their 4-digit Key to Call PIN when they make a phone call to the helpdesk. This Key will be accessed through MyTravelport. If you do not have a MyTravelport account, register for one.

Use MyTravelport to:

  • Reset your password by selecting Request a temporary password. To use this feature, your user profile must contain the same email address that you use to sign into MyTravelport. For more information, refer to Reset Travelport host password.

  • Reset your client ID by selecting Request client ID reset.

MyTravelport is Travelport's single sign-on customer portal for information, support, and services. It will replace many existing Travelport customer portals and provides a consistent method of requesting support. MyTravelport can be accessed on any device, at anytime, and anywhere you can connect to the internet.

MyTravelport roles

The MyTravelport content and functions available to you depend upon your role within MyTravelport. Unless otherwise stated, functionality described in this help system is available to every user role. In the table below, the following icons indicate:

= The user role automatically has access to this function.

= An individual user with this role can be configured by the administrator to access this function.

Most roles can access the knowledge base, view service alerts, and manage personal profile settings.

  • Airline User – This user role cannot create a case.

  • Airline Agent – This user role can create cases. A list of open cases displays on the Home page.

  • Airline Administrator – This user can modify other user’s roles, approve or disable users, and create cases for the airline.

  • Airline Automation Analyst – This user role can create and view automation requests and can create cases.

  • Travel Agency Agent – This user role can create cases. A list of open cases displays on the Home page.

  • Travel Agent Manager – This user can modify other user’s roles and create cases for the agency.

  • Developer User - This user role can create cases and has access to the Developer tools menu.

  • Developer Administrator - This user role can create cases. This user can add or modify other users and can grant access to users outside his/her organization.

  • Distributor User – This user role cannot create a case.

  • Distributor Employee – This user role can create cases.

  • Distributor Administrator - This user role can create cases. This user can add or modify other users and can grant access to users outside his/her organization.

  • Distributor Customer Developer User - This user is a distributor's customer that can create only API cases. These users should be provisioned by a distributor or a distributor customer developer administrator.

  • Distributor Customer Developer Administrator - This user is a distributor's customer that can create only API cases. This user can add developer users. These users should be provisioned by a distributor.

  • Car Partner User and Hotel Partner User - This user role can create cases. A list of open cases displays on the Home page.

  • Travelport partner - This user role can create orders and cases.

  • Car Partner Administrator and Hotel Partner Administrator - This user can modify other user’s roles and create cases.

  • Smartpoint Cloud - This user role provides access to Smartpoint Cloud and is only available to customers who are contracted for Smartpoint Cloud.

    Important: Each individual Smartpoint Cloud user must have a static GTID (Galileo Terminal Identifier) and this ID must be entered manually in the user's profile. This role does not provide any other permissions. If the user also needs to access knowledge base or raise a case, add another role with these permissions.

  • Enhanced Exchanges - This user role provides an individual access to Enhanced Exchanges through Smartpoint Cloud. This is only available to Customers who are contracted for Enhanced Exchanges.

    Important:  Each individual Smartpoint Cloud user must have a static GTID (Galileo Terminal Identifier) and this ID must be entered manually in the user's profile. Users must also have the Smartpoint Cloud permission. This role does not provide any other permissions. If the user also needs to access knowledge base or raise a case, add another role with these permissions.

  • Smartpoint Cloud SDK developer - This user role provides access to Smartpoint Cloud SDK developers.

 

Airline user

Airline agent

Airline admin

Airline automation analyst

Travel agent

Travel agency manager

Developer user

Developer admin

Distributor admin

Distributor customer developer admin

Distributor employee

Distributor user

Distributor developer

Sandbox developer

Smartpoint Cloud

Smartpoint Exchanges and Refunds

Hotel partner user

Hotel partner admin

Car partner user

Car partner admin

Access MyTravelport

Self-register

       

 

 

Self-register without an Admin

       

 

 

Log in after Admin approval

       

 

 

Log in with credentials

 

 

MyTravelport Dashboard

MyTravelport dashboard

 

 

Chat with the help desk

       

               

 

 

 

  

 

  

Knowledge base

Find knowledge base articles

 

 

Find advisories

 

 

Save article

 

 

Alerts

Search/View service alerts

 

 

Notifications

 

View notifications

 

 

My Cases

View my cases

 

 

 

 

View my agency’s cases

 

 

 

 

Raise a case (Get Help)

 

 

 

 

 

Reset host password

 

 

 

 

 

 

 

 

 

  

 

 

 

 

Automation requests

Search/View automation requests

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Create an automation request

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

My Settings

Update your profile

 

 

 

Reset MyTravelport password or security questions

 

 

Manage notification and email settings

 

 

Manage Users

Search/View user

 

 

 

 

 

 

 

 

 

 

 

 

 

Approve a user

 

 

 

 

 

 

 

 

 

 

 

 

 

Change user’s status

 

 

 

 

 

 

 

 

 

 

 

 

 

Edit user’s details

 

 

 

 

 

 

 

 

 

 

 

 

 

Change user’s role

 

 

 

 

 

 

 

 

 

 

 

 

 

Change/Add user’s CIDB

 

 

 

 

 

 

 

 

 

 

 

 

 

Change user’s type

 

 

 

 

 

 

 

 

 

 

 

 

 

Change user’s case view

 

 

 

 

 

 

 

 

 

 

 

 

 

Suspend/Terminate user

 

 

 

 

 

 

 

 

 

 

 

 

 

Add a user

 

 

 

 

 

 

 

 

 

 

 

 

 

Bulk upload users

 

 

 

 

 

 

 

 

 

 

 

 

 

Manage developers

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Grant external access

 

 

 

 

 

 

 

 

 

 

 

 

 

Multi-organization

Multi-organization settings

 

 

 

 

 

 

 

 

 

 

 

 

 

Developer Tools

View developer product pages

 

 

 

 

 

 

 

 

 

  

 

 

 

 

 

 

Request additional WABs

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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