Manage Users

Available to: Airline Administrators, Travel Agency Managers, Developer Administrators, Distributor Administrator, Distributor Customer Developer Administrator, Car and Hotel Partner Administrators

As an administrator, you can manage your organization's access to MyTravelport.

Search for a user

From the Administration menu, select Manage users. The Manage users page displays a list of users that you manage. You can filter the user list by entering a search term and/or by selecting a status.

  • Enter the user name, email address, or organization in the search box and click Search.

  • Select a status by which to filter the user list.

Reset account

Administrators can issue a password reset link for users who are having difficulty accessing MyTravelport.

  1. From the Administration menu, select Manage users.

  2. Find the user you need, and select the Edit icon () to view the user's details.

  3. Select the Reset password button.

  4. Select Yes to confirm. A success message displays when the password reset link has been sent.

The user selects the reset link in the email to open the MyTravelport password reset screen where they are prompted to enter a new password.

Change a user’s status

As an administrator, you may approve, reject, enable, disable, or delete any user.

  1. From the Administration menu, select Manage users.

  2. In the Manage users tab, select the check box next to the user(s) whose status you want to change.

  3. Select the appropriate button (Approve, Reject, Enable, Disable, or Delete).

    A user’s status indicates whether they have access to MyTravelport. The following statuses can be applied to users within MyTravelport.

    • Approve – If customers create their own account, a newly created customer accounts will have a status of pending and does not have access MyTravelport. An administrator must approve a pending account, which sets the account to Active and generates the welcome email that contains the user’s password.

    • Reject – A pending account can be rejected if you do not want that user associated with the organization.

      Important: Once a user who has self-registered is rejected, you cannot undo the rejection. That email address cannot be used in the future in MyTravelport

    • Enable – A disabled account can be enabled to allow access to the organization through MyTravelport.

    • Disable – An active or enabled account can be disabled, which means that the user cannot access MyTravelport. However, the user remains an entity in MyTravelport and the user’s cases remain.

    • Delete - Removes the user from your list of managed users. This option is not available for travel agency manager, distributor manager, or distributor customer developer administrator roles.

Important: If you reject a user who has self-registered, you cannot undo the rejection. That email address cannot be used in the future in MyTravelport.

Edit a user’s details

Available to: Airline Managers, Agency Managers, Developer Administrators, Distributor Administrator

As an administrator, you may edit a user’s details.

  1. From the Administration menu, select Manage users.

  2. In the Manage users tab, search for the user you want to edit.

  3. Click the Edit icon () to modify the user details.

  4. You may update the user’s name. Email cannot be changed.

  5. Modify a user’s role from the drop-down; one or more roles can be selected. Roles affect the user’s interface. Not all roles are available to all admins.

    Most roles can access the knowledge base, view service alerts, and manage personal profile settings.

    • Airline User – This user role cannot create a case.

    • Airline Agent – This user role can create cases. A list of open cases displays on the Home page.

    • Airline Administrator – This user can modify other user’s roles, approve or disable users, and create cases for the airline.

    • Airline Automation Analyst – This user role can create and view automation requests and can create cases.

    • Travel Agency Agent – This user role can create cases. A list of open cases displays on the Home page.

    • Travel Agent Manager – This user can modify other user’s roles and create cases for the agency.

    • Developer User - This user role can create cases and has access to the Developer tools menu.

    • Developer Administrator - This user role can create cases. This user can add or modify other users and can grant access to users outside his/her organization.

    • Distributor User – This user role cannot create a case.

    • Distributor Employee – This user role can create cases.

    • Distributor Administrator - This user role can create cases. This user can add or modify other users and can grant access to users outside his/her organization.

    • Distributor Customer Developer User - This user is a distributor's customer that can create only API cases. These users should be provisioned by a distributor or a distributor customer developer administrator.

    • Distributor Customer Developer Administrator - This user is a distributor's customer that can create only API cases. This user can add developer users. These users should be provisioned by a distributor.

    • Car Partner User and Hotel Partner User - This user role can create cases. A list of open cases displays on the Home page.

    • Travelport partner - This user role can create orders and cases.

    • Car Partner Administrator and Hotel Partner Administrator - This user can modify other user’s roles and create cases.

    • Smartpoint Cloud - This user role provides access to Smartpoint Cloud and is only available to customers who are contracted for Smartpoint Cloud.

      Important: Each individual Smartpoint Cloud user must have a static GTID (Galileo Terminal Identifier) and this ID must be entered manually in the user's profile. This role does not provide any other permissions. If the user also needs to access knowledge base or raise a case, add another role with these permissions.

    • Enhanced Exchanges - This user role provides an individual access to Enhanced Exchanges through Smartpoint Cloud. This is only available to Customers who are contracted for Enhanced Exchanges.

      Important:  Each individual Smartpoint Cloud user must have a static GTID (Galileo Terminal Identifier) and this ID must be entered manually in the user's profile. Users must also have the Smartpoint Cloud permission. This role does not provide any other permissions. If the user also needs to access knowledge base or raise a case, add another role with these permissions.

    • Smartpoint Cloud SDK developer - This user role provides access to Smartpoint Cloud SDK developers.

    The role of Sandbox User cannot be assigned. This role is automatically assigned to users who are trialing a product.

  6. Select the products to which the user needs access.

  7. If the user is a member of multiple organizations, you can choose a default organization. To add another organization, select Add another CIDB. Type the first three numbers to filter the list, then choose an organization.

  8. The user type defines the extent of the user's permissions within MyTravelport as it relates to managing users and raising cases. For a multi-org, which includes multiple CIDBs, these settings specify if a user has access to his/her own organization or other organizations within the multi-org. For more information, refer to Multi-Organization Settings.

    Select the user’s type from the Select type list.

    • Admin (global) means that the user is an administrator across all CIDBs in the organization. Therefore, the administrator can manage users across the organization.

    • Admin (local) means that the user is an administrator for the CIDB specified and can only manage users for the specified CIDB.

    • User (global) means that the user can raise incidents for all CIDB that are linked to the default organization.

    • User (local) means that the user can only raise incidents for their own CIDB and no others that may be attached to the MCN.

  9. To change the user’s case view, select it from the Select incident view list.

    • My agency's incidents (global) means that the user can view and edit cases across all CIDBs in the organization.

    • My agency's incidents (local) means that the user can view and edit cases for their own CIDB only.

    • My incidents (global) means that the user can view and edit cases that the user has created across all CIDBs in the organization.

    • My incidents (local) means that the user can view and edit cases that the user has created in their own CIDB only.

  10. Select Submit to save the changes.

Manage suspension/termination of users

For airline organizations, if a user is suspended or terminated, use the steps above to modify the user role to Airline user. This user role has limited view access to knowledge and alerts. This user role cannot create, view, or update cases.