Multi-Organization Settings

Available to: Airline Managers, Agency Managers, Developer Administrators, Distributor Administrator

For a multi-organization (multi-org), the multi-org’s Administrator can specify the permissions of other Administrators and the types of cases that users can view. To modify a user’s settings, refer to Manage Users.

If your organization has a Master Customer Number (MCN), then your organization has multiple customer numbers (CIDBs) under a master account. The master customer’s Administrator can make changes to MyTravelport that affect users across the organization, assign Administrators to each Customer Identification Number (CIDB), and modify MyTravelport user roles across the organization.

Setting up or removing a multi-org

If an organization joins MyTravelport with an MCN and CIDBs, it is automatically set up as a multi-org. If an organization is a single org and then adds a new branch, the first org will have their CIDB converted to an MCN in Travelport’s business systems. The new CIDB is then controlled by the MCN.

A second option is if the existing CIDB is not converted to an MCN, then the new CIDB is set up but not linked to the existing CIDB. In this case, the Admin contacts MyTravelport, requesting to be set up as the Admin for the new CIDB.

If you have a multi-org setup and want to change it to single org, contact MyTravelport.

Multi-org user settings

Within a multi-org environment, you may set up some users to be administrators for a single CIDB or for multiple CIDBs within the MCN. You may also set up users to view only their own CIDB's cases or to view cases across multiple CIDBs. These settings are located in Manage Users.

Without multi-org abilities

Office One – Home Office (MCN) with the Admin managing all offices:

  • Admin assigned with the ability to Manage users

  • The Admin has the Admin settings of Admin (Global) and My Agency’s incidents (global)

  • The other MyTravelport users in this office have User(local) and My Incidents(local) with no ability to manage users

  • The Admin controls the access of individual users

Offices Two, Three, and Four (CIDBs)

  • Do not have an Admin in their offices

  • All users only see their own incidents

  • They are not able to manage users

With multi-org abilities

Office One – Home Office (MCN) - Admin can set permissions to:

  • Allow staff at all offices (One, Two, Three, and Four) views of incidents as follows:

  • MyAgency’s Incidents (Local) – view incidents only for all users at their own offices

    MyAgencys Incidents (global) – view all incidents for all offices

  • Give staff at offices One, Two, Three, and Four user access to:

  • Admin (local) – manage users for their office only (possible to set local admin privileges for one of the other offices)