Update a Case

Available to: Travel Agent, Travel Agent Manager, Distributor Employee, and Distributor Administrator roles

Each time the Travelport support team works on a case, they update it and you receive a notification along with their comments. Once resolved, the Support team changes the status to Closed and you will receive a notification. To begin, locate and open the case.

Update a case with comments and attachments

You can add a message to a case or upload additional attachments. Its status in the queue will remain the same.