Missing Invoices Report / Missing Records Report / Missing Tickets Report

This topic explains running the following three reports:

Missing invoices report

The Missing Invoices Report lists invoices that are missing by invoice numbers or ranges of numbers. These invoices might be missing because they were not interfaced, were not entered into the system, or were deleted.

An invoice might also be reported as missing because the item is a payment adjustment (Apollo /QA- format, Travelport+ /QA- format, Sabre NA format, Worldspan AI format). In this case, the invoice item is stored with the original invoice number, so the front-room invoice number appears to be "missing". However, because front-room invoice numbers are stored in comment line 115 for invoice items, you can use the Include Comment 115 check box to not list these invoices numbers on the Missing Invoices Report.

Running the report

To run the report:

  1. On the Invoice submenu, click Missing Invoices Report.

    The Missing Invoices Report dialog box appears.

    The following table describes the fields on the Missing Invoices Report dialog box.

    Field Description

    Ticketing Location

    Ticketing location. This is also known as a satellite ticket printer (STP) location. Missing invoices that match the ticket location will be included on the report. Select <All> to include all ticketing locations. Only the branches to which the employee has access display. If All is selected, all branches to which the user has access are considered.

    To find and select a ticketing location, click the lookup () button. The Ticket Location screen appears. For details, see Using the Lookup Buttons and Screens.

    From (for invoice range)

    Beginning invoice number of a range of invoice numbers. Missing invoices within the specified range of invoice numbers will be included on the report. You must use this number in conjunction with the To number to define a range.

    To (for invoice range)

    Ending invoice number of a range of invoice numbers. Missing invoices within the specified range of invoice numbers will be included on the report. You must use this number in conjunction with the From number to define a range.

    From (for date range)

    Beginning date of a range of invoice dates. Missing invoices within the specified range of dates will be included on the report. You must use this date in conjunction with the To date to define a range.

    To (for date range)

    Ending date of a range of invoice dates. Missing invoices within the specified range of dates will be included on the report. You must use this date in conjunction with the From date to define a range.

    Include Comment 115

    Indicates whether the Missing Invoices Report should not list invoice numbers that are stored in comment line 115 for invoice items.

  2. Complete the fields as appropriate.

    Note: You must specify an invoice range or a date range. From and To fields are required for the range.

  3. Click PRINT.

    The Send to dialog box appears. Select a report destination. For more information, see Printing Overview.

Report example

Missing Invoices Report example

Missing Records Report

The Missing Records Report function produces a report that lists either:

The type of records listed (MIR or TAIR) depends on the type of interface selected. These records might be missing because they were not interfaced or were deleted.

Running the report

To run the report:

  1. On the Interface submenu, click Missing Records Report. The Missing Records Report dialog box appears.

    The following table describes the fields on the Missing Records Report dialog box.

    Field Description

    Ticketing Location

    Ticketing location. This is also known as a satellite ticket printer (STP) location. Missing MIRs that match the ticket location will be included on the report. Select <All> to include all ticketing locations. Only the branches to which the employee has access display. If All is selected, all branches to which the user has access are considered.

    To find and select a ticketing location, click the lookup () button. The Ticket Location screen appears. For details, see Using the Lookup Buttons and Screens.

    Interface

    Interface for which to run the report (Apollo, Travelport+, or Worldspan). This selection affects the appearance of the dialog box and the report that GlobalWare runs, as follows:

    • If you select Apollo, the dialog box displays the MIR Range and Date Range areas with From and To fields. GlobalWare will produce the Missing MIR Report.
    • If you select Worldspan, the dialog box displays the TAIR Range area with From and To fields. It displays a single Date field . GlobalWare will produce the Missing TAIR Report.

    From (for MIR or TAIR range)

    Beginning MIR (or TAIR) sequence number of a range of MIR (or TAIR) sequence numbers. Missing MIRs (or TAIRs) within the specified range of MIR (or TAIR) numbers will be included on the report. You must use this number in conjunction with the To number to define a range.

    To (for MIR or TAIR range)

    Ending MIR (or TAIR) sequence number of a range of MIR (or TAIR) sequence numbers. Missing MIRs (or TAIRs) within the specified range of MIR (or TAIR) numbers will be included on the report. You must use this number in conjunction with the From number to define a range.

    From (for date range)

    Beginning date of a range of dates when MIRs were invoiced. Missing MIRs within the specified range of MIR invoice dates will be included on the report. You must use this date in conjunction with the To date to define a range. This field is available only if Apollo is specified in the Interface field.

    To (for date range)

    Beginning date of a range of dates when MIRs were invoiced. Missing MIRs within the specified range of MIR invoice dates will be included on the report. You must use this date in conjunction with the From date to define a range. This field is available only if Apollo is specified in the Interface field.
    Date Date of TAIR transmission or retransmission. Missing TAIRs on this date will be included on the report. The date is based on Greenwich Mean Time (GMT). This field is available only if Worldspan is specified in the Interface field.

  2. Complete the fields as appropriate.

    Note: You must specify a MIR range or date range. From and To fields are required for the range.

  3. Click PRINT.

    The Send to dialog box appears. Select a report destination. For more information, see Printing Overview.

Report example

The Missing Records Report function generates either the Missing MIR Report or the Missing TAIR Report, depending on the type of interface selected. The following example shows a Missing MIR Report.

Missing MIR Report example

Missing Tickets report

The Missing Tickets Report lists ARC tickets that are missing by ticket numbers or ranges of numbers. These tickets might be missing because they were not interfaced, were not entered into the system, or were deleted.

Note: The ARC summary report also marks any missing tickets with an asterisk (*).

Running the report

To run the report:

  1. On the ARC/BSP submenu, click Missing Tickets Report. The Missing Tickets Report dialog box appears.

    The following table describes the fields on the Missing Tickets Report dialog box.

    Field Description

    Ticketing Location

    Ticketing location. This is also known as a satellite ticket printer (STP) location. Missing tickets that match the ticket location will be included on the report. Select <All> to include all ticketing locations.

    To find and select a ticketing location, click the lookup () button. The Ticket Location screen appears. For details, see Using the Lookup Buttons and Screens.

    From (for ticket range)

    Beginning ticket number of a range of ticket numbers. Missing tickets within the specified range of ticket numbers will be included on the report. You must use this number in conjunction with the To number to define the range.

    To (for ticket range)

    Ending ticket number of a range of ticket numbers. Missing tickets within the specified range of ticket numbers will be included on the report. You must use this number in conjunction with the From number to define the range.

    From (for date range)

    Beginning date of a range of dates when tickets were invoiced. Missing tickets within the specified range of ticket invoice dates will be included on the report. You must use this date in conjunction with the To date to define the range.

    To (for date range)

    Beginning date of a range of dates when tickets were invoiced. Missing tickets within the specified range of ticket invoice dates will be included on the report. You must use this date in conjunction with the From date to define the range.

  2. Complete the fields as appropriate.

    Note: You must specify a ticket range or date range. From and To fields are required for the range.

  3. Click PRINT.

    The Send to dialog box appears. Select a report destination. For more information, see Printing Overview.

Report example