Special Service Requests (SSRs)

H/SSR

SSRs can either be Programmatic (automated) or Manual (non-automated). Programmatic SSRs use a code recognized by the airline, while Manual SSRs do not have an associated programmatic code. Other Items must be entered in a manual SSR. Programmatic SSRs are associated to both an Air segment and a PNR. Manual SSRs are associated only to a PNR.

Create programmatic Service Requests (SSRs)

Format	Explanation
H/MEAL and H/ASSC	Use these entries to retrieve meal and other codes.
SI.WCHR	Request a wheelchair for all passengers on all AIR segments.
SI.VGML	Request a VGML for all passengers on all AIR segments.
SI.P1/VGML	Request a VGML for passenger 1 on all AIR segments.
SI.S3/VLML	Request VLML for all passengers on segment 3 only.
SI.P2S3/VGMLBK	Add a VGML to the BF with status code BK for passenger 2 on segment 3 only (will generate a message to the airline if canceled).
SI.P3/BIKENN2	Passenger 3 is transporting 2 bicycles.
SI.P2S3.4/SPML*NO EGGS	Request SPML for passenger 2, segments 3 and 4. The special meal request must be followed by descriptive text (max. 180 characters).
SI.P3.4S3.4/SPEQBK*PASSENGERS WILL BE CARRYING POLES FOR POLE VAULTING	Request sports equipment (SPEQ) for passenger 3 and 4, segments 3 and 4, using BK status code and additional text (max 180 characters).
*SI.P2/NMOKPAX FULLY VAXD NO MASK REQUIRED**	Programmatic SSR for when no face mask is needed. EK only.
SI.MEDA*FREMEC999999999 where 9999999999 is the Medical Card membership number of the passenger	Add passengers registered Frequent Traveler Medical Card [FREMAC] detail into a PNR. Agents must add the other supporting MEDA information into the PNR and ensure that the participating airline/s have confirmed and accepted all the MEDA information. The passenger holding a Frequent Traveler Medical Card, would have previously registered all the information with their Airline Frequent Traveler membership. These Frequent Traveler Medical Cards are issued by the airline concerned, not all airlines offer this facility.

Notes:

Max. 180 characters of free text, when permitted. Multiple item field.
To add SSR information for an infant, add the details to the leading passenger name.

Programmatic SSR meal codes

H/MEAL

	Code	Meal
*	AVML	Vegetarian Hindu meal
*	BBML	Baby meal
*	BLML	Bland meal
	CHML	Child meal
*	DBML	Diabetic meal
*	FPML	Fruit platter meal
*	GFML	Gluten intolerant meal
*	HNML	Hindu meal
*	JPML	Japanese meal Note: For use on American Airlines and Delta only.
*	KSML	Kosher meal
*	LCML	Low calorie meal
*	LFML	Low fat meal
*	LSML	Low salt meal
*	MOML	Moslem meal
*	NBML	No Beef Meal Note: The NBML meal code may not be applicable for all carriers. Smartpoint does not prevent the agent adding this meal code to PNRs for non-participating carriers.
*	NLML	Low lactose meal
*	NOML	No meal
*	RVML	Vegetarian raw meal
*	SFML	Sea food meal
+	SPML	Special meal Note: Additional text mandatory. based on carrier requirements
*	VGML	Vegetarian vegan meal
*	VJML	Vegetarian Jain meal
*	VLML	Vegetarian meal lacto-ovo (allows milk and eggs)
*	VOML	Vegetarian oriental meal

+ = Codes which MUST HAVE additional text

* = Codes which MUST NOT have additional text

blank = Codes with OPTIONAL additional text, depending on the airline.

Notes:

See GC*200/9 for full meal descriptions.
Airlines can offer other meal types. Airlines can offer meals to be paid by EMD.

El Al meals

El Al (LY) makes available seven non-standard SSR meal codes which they use to provide additional special meals on their flights to meet the specific religious and dietary requirements of their passengers. These meals are available on specific destinations.

The non-standard meal codes are listed below:

Code	Meal
GVML	Strictly kosher vegetarian meal with Regal Kashrut certification
KBML	Strictly kosher Beef meal
KCML	Strictly kosher Child meal
KFML	Strictly kosher Fish meal
RFML	Strictly kosher Fish meals with Regal Kashrut certification
RGML	Strictly kosher meals with Regal Kashrut certification
SKML	Strictly kosher meal with Regal Kashrut certification

Other programmatic SSR codes

H/ASSC

Assorted Codes

+/*	Code	Type
+	AVIH	Animal in hold
*	BIKE	Bicycle
	BLND	Blind passenger
*	BSCT	Bassinet/Carrycot
+	BULK	Bulky baggage
+	CBBG	Cabin baggage
	CHLD	Child
	CHLD*18MAR19	Child with date of birth in ddmmmyy format. Some airlines require DOB details of a child.
	CKIN	Check-in information
	COUR	Commercial courier
	DEAF	Deaf passenger
	DEPA	Deportee (accompanied)
	DEPU	Deportee (unaccompanied)
+	DPNA	Disabled passenger with Intellectual or Developmental Disability Needing Assistance.
+	EXST	Extra seat
+	FRAG	Fragile baggage
+	GPST	Group Seat
n/a	INFT	Infant WITHOUT seat when auto added in response to infant name field entry.
+	INFT	Infant WITH seat when added manually as an SSR
+	LANG	Language assistance
+	MAAS	Meet and assist
	MEDA	Medical case
+	NMOK	No face mask. EK only.
+	PETC	Pet in cabin
+	SEMN	Ships crew
*	SLPR	Sleeper/berth
+	SPEQ	Sports equipment
*	STCR	Stretcher
+	TKNO	Ticket Number
	TWOV	Transit without visa
+	UMNR	Unaccompanied minor
	WCHC	Wheelchair (carry on)
	WCHR	Wheelchair (can climb stairs)
	WCHS	Wheelchair (cannot climb stairs)
+	WEAP	Weapons, firearms or ammunition as checked baggage
+	XBAG	Excess baggage

+ = Codes which MUST HAVE additional text.

* = Codes which MUST NOT have additional text.

blank = Codes with OPTIONAL additional text.

Note:

Under H/ASSC manual SSR codes are also shown.
Under IATA mandates new codes can be created.
Not all codes might show in the above list.

North American carriers

Format	Explanation
WCBD	Own wheelchair - dry cell battery.
WCBW	Own wheelchair - wet cell battery.
WCOB	Wheelchair required on board.
WCMP	Wheelchair - manual power.

Change programmatic SSRs

Format	Explanation
@ALL	Update all SSR status codes. TK/KK/KL become HK ; UU/UL become HL ; NO/UN are deleted. Will also affect flight status codes.
SI.P1S4/WCHR@HK	Change status code of the WCHR for passenger 1 on segment 4 to HK; the SSR code is mandatory.
SI.P1/SPML@*NO EGGS	Change free text of SSR of all SPML items for passenger 1; the SSR code is mandatory.

Note: Change only permitted on status codes and/or free format text. Otherwise delete and replace.

Cancel programmatic SSRs

Format	Explanation
SI.ALL@	Cancel all Service Information from the BF. Will also remove booked ancillary services.
SI.P1S2@	Cancel all SSR items for passenger 1 on segment number 2. Will also remove booked ancillary services.
SI.S2@	Cancel all SSR items for all passengers on segment 2. Will also remove booked ancillary services.
SI.P3-5S2.4/VGML@	Cancel the VGML request for passengers 3 through 5 on segments 2 and 4.
SI.P2S1/AVIH@XK	Remove the AVIH request for passenger 2 on segment 1 from the BF.

Note: Unless the status is changed to XK, canceling a SSR item will generate a message to the airline(s) involved.

Reinstate SSRs

Format	Explanation
*SIR	Show SSR items to be reinstated after a change of journey.
SIR VGML	Reinstate the service (if not done automatically) after change of journey.

Display programmatic SSRs

Format	Explanation
*SI	Displays all SSR items.
*SR	Displays the Programmatic SSRs only.
*SR/P2	Displays all Programmatic SSRs for passenger 2.
*SR/P2S1/VLML	Displays the VLML request for passenger 2 on segment 1