Using the Refund/Exchange Dialog Box

The Refund/Exchange dialog box enables you to refund invoice items or exchange tickets.

To access the dialog box, click REFUND or EXCHANGE on the Invoice screen (see Using the Invoice Screen). For details about the refund process, see Refunding an Invoice Item. For details about the exchange process, see Exchanging Tickets.

Field, button, and link descriptions

The following table describes the fields on the Refund/Exchange dialog box.

Field	Description
Passenger Name	Name of the ticketed passenger.
Cardholder/Corporate Name	Account ID.
ARC Number	ARC number of the travel agency issuing the ticket.
Form of Payment	Form of payment used for the ticket.
Submit Date	Date on which the ticket was submitted.
Add Collect	Indicates whether this is an add-collect exchange. If a ticket of lesser value is used toward the purchase of a ticket of greater value, the difference between the two fares is an additional collection or add-collect.
Even Exchange	Indicates whether this is an even exchange.
Refund with Exchange	Indicates whether this is a refund with exchange.
Straight Refund	Indicates whether this is a straight refund (without exchange).
New Tkt Cost	Total cost for the new ticket.
Old Base	Base fare for the old ticket.
Old Tax 1	Tax 1 for the old ticket.
Old Tax 2	Tax 2 for the old ticket.
Old Tax 3	Tax 3 for the old ticket.
Old Tax 4	Tax 4 for the old ticket.
Old Total	Total cost of the old ticket (base fare plus old taxes).
New - Old	Difference in the fare amount between the new and old tickets.
Penalty	Penalty fee amount for the exchange.
Client (+/-)	Amount the passenger owes or will be refunded.
New Tkt Comm	Commission amount for the new tickets.
Penalty Comm	Commission amount for the penalty.
Old Comm	Commission amount for the old tickets.
Comm Due (+/-)	Amount of commission due.
Flt. Cpns.	Flight coupons from the old ticket that are being exchanged or refunded.
Old Ticket Number(s)	Old ticket numbers.
New Ticket Number(s)	New ticket numbers.
Airport	Airport code associated with unused PFC from the old ticket.
Amount	Amount of unused PFC from the old ticket.

The following table describes the buttons and links on the Refund/Exchange dialog box.

Button or Link	Description
Tax Detail	Opens the Tax Detail on Refund/Exchange dialog box. For more information, see Tax Detail on Refund/Exchange Dialog Box.
OK	Saves changes, which completes the refund/exchange.
CLEAR	Clears changes made on the dialog box without saving them.
PRINT	Prints a copy of the refund and exchange notice (REN).