Amtrak (2V) requires certification and approval before granting both pre-production and production credentials to begin coding.
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Contact your Account Manager, who will create an internal request to begin the provisioning process.
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Account Manager will help you complete the required API form.
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Once the application is approved and pre-production credentials are issued, Travelport will add the credentials to your subscriber agreement and profile so that you can begin coding in the pre-production environment.
From the perspective of Amtrak, if Travelport views the prospect partner as viable, and the partner agrees to support the development to the level that it can pass the Travelport accreditation of Amtrak, Amtrak encourages Travelport to engage and activate the new partner.
Description of the access provided: Corporate Booking Tool, Online Travel Agency*, Travel Agent Desktop Solution, Travel App (Booking), Travel App (Information only i.e. Flight Aware, RouteHappy, LoungeBuddy)
*Online Travel Agencies – Amtrak would like to specifically review information related to any engagement with companies building out Online Travel Agency Solutions.
Accreditation
Amtrak has certain minimum accreditation standards. Amtrak/Travelport will provide an accreditation document and test cases worksheet separately which includes required elements for Look / Book / Pay / eTicket development and, test script for integration. Both documents must be separately requested.
You should be able to support:
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Shopping / Booking / Payment / Travel Document Delivery
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Cancel / Refund / Travel Document Delivery
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Partners must be able to support the refund fees and eVoucher issuance that is part of our cancellation process.
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Please see the current limitations before proceeding with testing as some of the test cases are affected/blocked by the limitations.
Accreditation criteria and use cases will need to be documented on an Excel worksheet and will be shared with Amtrak.
Accreditation Workflow
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Complete scenarios/use cases required and document results in Excel worksheet.
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Share results with Travelport and Amtrak.
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Work through UAT (3 weeks).
Note: The standard Universal API support certification process still applies, in addition to the required Amtrak certification.
Current Limitations
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Cross border journeys not currently supported
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eVouchers as payment not currently supported, redeemed only via Amtrak
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Only two types of fares available (current API from Amtrak):
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Economy
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Business
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Ancillaries (optional add-ons)
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Bicycle/Golf clubs/Pets
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Production
Once you’ve passed your use cases and nothing is exposed in UAT, Travelport will then provision you access to the production environment with production credentials along with a certification letter. This process usually takes 7-10 working days.
Contracting
Travelport must determine the access that the company is providing to Amtrak content be it Managed (TRAVELPORTCORP) or Unmanaged (TRAVELPORT) for payment processing for these partners.
Managed
- Covers B2B/Corporate accounts using the Amtrak app in which CVC/postal code verification is not required
Unmanaged
- Refers to Universal API connections which need to be reviewed and agreed with Amtrak
- Amtrak see value is in B2B / Corporate account connections through CBTs
Additional Notes
Amtrak Guest Rewards Numbers (AGR)
| First name | Surname | Number | Tier |
|---|---|---|---|
| TEST | PLUS | 7007420628 | SELECT PLUS |
| TEST | EXECUTIVE | 7045108193 | SELECT EXECUTIVE |
| TERRANCE | ROWLEY | 7000019195 | MEMBER |
| TERRY | ROWLEY | 7000019195 | NAME MISMATCH - THE AGR NUMBER WILL NOT BE ADDED TO THE PNR. |
Please include these testing IDs in the Travelport Development Environment.
| 11955512 | CORP ACCOUNT TESTING |
| 11958713 | CORPORATE ACCTS TESTING |
The Corporate ID is used to extend negotiated rate to select accounts. The negotiated rates are primarily available in the Northeast Corridor between Boston (BOS), New York (NYP), Philadelphia (PHL) and Washington (WAS).
TESTING AND CORPORATE IDs ARE TO BE USED FOR TESTING PURPOSES ONLY, THEY MUST NOT BE USED IN PRODUCTION.
RCS-supported Accreditation Criteria
| Shopping functionality | Booking – Passenger information | Shopping – Accommodations | Ticketing | Ticket delivery | Payment |
|---|---|---|---|---|---|
| One Way | First Name | First Class Seat | Retrieve Amtrak Ticket Numbers | By Mail | American Express |
| Round Trip | Last Name | Business Class Seat | By Express Mail | Mastercard | |
| Passenger Types | Phone Number | Business Class Seat | At Station Ticket Agent | Visa | |
| Membership Program | Email Address | Reserved Coach Class Seat | At Station QuikTrak Machine | UATP | |
| Single Passenger | Billing address | Lower Level Reserved Coach Class Seat | Discover | ||
| Multiple Passenger | Amtrak Guest Rewards | Unreserved Coach Class Seat | China Union | ||
| Corporate Discount | Corporate Account ID | Diners Club | |||
| Promotional Discount | Promotion Code | JCB | |||
| Discount Applied Indicator | Membership ID | ||||
| Amtrak Fare Rules | Passenger Types | ||||
| Shopping by Full Day Availability | Hold Limit - Provisional Bookings | ||||
| Shopping by Schedule | |||||
| Display Train Name | |||||
| Display Train Number | |||||
| Display Station Name / Code |
Authorized Amtrak Routes
The following routes are available on Corporate Booking Tools (CBTs).
| Route | Region |
|---|---|
| Amtrak Cascades* | Northwest |
| Capitol Corridor | California |
| Carolinian/Piedmont | Northeast |
| Downeaster | Northeast |
| Empire Builder | Midwest, West |
| Empire Service | Northeast |
| Ethan Allen Express | Northeast |
| Heartland Flyer | Midwest |
| Hiawatha | Midwest |
| Hoosier State | Midwest |
| Illinois Service | Midwest |
| Keystone | Northeast |
| Michigan Services | Midwest |
| Missouri River Runner | Midwest |
| Northeast Regional/Acela Express | Northeast |
| Pacific Surfliner | California |
| Palmetto | East |
| Pennsylvanian | East |
| San Joaquin | California |
| Vermonter | Northeast |
* Contains cross border, which is not currently supported.