Amtrak Certification Supplier Requirements

Amtrak (2V) requires certification and approval before granting both pre-production and production credentials to begin coding.

1. Contact your Account Manager, who will create an internal request to begin the provisioning process.

2. Account Manager will help you complete the required API form.

3. Once the application is approved and pre-production credentials are issued, Travelport will add the credentials to your subscriber agreement and profile so that you can begin coding in the pre-production environment.

From the perspective of Amtrak, if Travelport views the prospect partner as viable, and the partner agrees to support the development to the level that it can pass the Travelport accreditation of Amtrak, Amtrak encourages Travelport to engage and activate the new partner.

Description of the access provided: Corporate Booking Tool, Online Travel Agency*, Travel Agent Desktop Solution, Travel App (Booking), Travel App (Information only i.e. Flight Aware, RouteHappy, LoungeBuddy)

*Online Travel Agencies – Amtrak would like to specifically review information related to any engagement with companies building out Online Travel Agency Solutions.

Accreditation

Amtrak has certain minimum accreditation standards. Amtrak/Travelport will provide an accreditation document and test cases worksheet separately which includes required elements for Look / Book / Pay / eTicket development and, test script for integration. Both documents must be separately requested.

You should be able to support:

• Shopping / Booking / Payment / Travel Document Delivery

• Cancel / Refund / Travel Document Delivery

  • Partners must be able to support the refund fees and eVoucher issuance that is part of our cancellation process.

Please see the current limitations before proceeding with testing as some of the test cases are affected/blocked by the limitations.

Accreditation criteria and use cases will need to be documented on an Excel worksheet and will be shared with Amtrak.

Accreditation Workflow

1. Complete scenarios/use cases required and document results in Excel worksheet.

2. Share results with Travelport and Amtrak.

3. Work through UAT (3 weeks).

Note: The standard Universal API support certification process still applies, in addition to the required Amtrak certification.

Current Limitations

• Cross border journeys not currently supported

• eVouchers as payment not currently supported, redeemed only via Amtrak

• Only two types of fares available (current API from Amtrak):

  • Economy

  • Business

• Ancillaries (optional add-ons)

  • Bicycle/Golf clubs/Pets

Production

Once you’ve passed your use cases and nothing is exposed in UAT, Travelport will then provision you access to the production environment with production credentials along with a certification letter. This process usually takes 7-10 working days.

Contracting

Travelport must determine the access that the company is providing to Amtrak content be it Managed (TRAVELPORTCORP) or Unmanaged (TRAVELPORT) for payment processing for these partners.

Managed

• Covers B2B/Corporate accounts using the Amtrak app in which CVC/postal code verification is not required

Unmanaged

• Refers to Universal API connections which need to be reviewed and agreed with Amtrak
  • Amtrak see value is in B2B / Corporate account connections through CBTs

Additional Notes

Amtrak Guest Rewards Numbers (AGR)

First name	Surname	Number	Tier
TEST	PLUS	7007420628	SELECT PLUS
TEST	EXECUTIVE	7045108193	SELECT EXECUTIVE
TERRANCE	ROWLEY	7000019195	MEMBER
TERRY	ROWLEY	7000019195	NAME MISMATCH - THE AGR NUMBER WILL NOT BE ADDED TO THE PNR.

Please include these testing IDs in the Travelport Development Environment.

11955512	CORP ACCOUNT TESTING
11958713	CORPORATE ACCTS TESTING

The Corporate ID is used to extend negotiated rate to select accounts. The negotiated rates are primarily available in the Northeast Corridor between Boston (BOS), New York (NYP), Philadelphia (PHL) and Washington (WAS).

TESTING AND CORPORATE IDs ARE TO BE USED FOR TESTING PURPOSES ONLY, THEY MUST NOT BE USED IN PRODUCTION.

RCS-supported Accreditation Criteria

Shopping functionality	Booking – Passenger information	Shopping – Accommodations	Ticketing	Ticket delivery	Payment
One Way	First Name	First Class Seat	Retrieve Amtrak Ticket Numbers	By Mail	American Express
Round Trip	Last Name	Business Class Seat		By Express Mail	Mastercard
Passenger Types	Phone Number	Business Class Seat		At Station Ticket Agent	Visa
Membership Program	Email Address	Reserved Coach Class Seat		At Station QuikTrak Machine	UATP
Single Passenger	Billing address	Lower Level Reserved Coach Class Seat			Discover
Multiple Passenger	Amtrak Guest Rewards	Unreserved Coach Class Seat			China Union
Corporate Discount	Corporate Account ID				Diners Club
Promotional Discount	Promotion Code				JCB
Discount Applied Indicator	Membership ID
Amtrak Fare Rules	Passenger Types
Shopping by Full Day Availability	Hold Limit - Provisional Bookings
Shopping by Schedule
Display Train Name
Display Train Number
Display Station Name / Code

Authorized Amtrak Routes

The following routes are available on Corporate Booking Tools (CBTs).

Route	Region
Amtrak Cascades*	Northwest
Capitol Corridor	California
Carolinian/Piedmont	Northeast
Downeaster	Northeast
Empire Builder	Midwest, West
Empire Service	Northeast
Ethan Allen Express	Northeast
Heartland Flyer	Midwest
Hiawatha	Midwest
Hoosier State	Midwest
Illinois Service	Midwest
Keystone	Northeast
Michigan Services	Midwest
Missouri River Runner	Midwest
Northeast Regional/Acela Express	Northeast
Pacific Surfliner	California
Palmetto	East
Pennsylvanian	East
San Joaquin	California
Vermonter	Northeast

* Contains cross border, which is not currently supported.