Refunding Rail Bookings

RailRefundQuoteReq and RailRefundQuoteRsp

RailRefundReq and RailRefundRsp

Rail bookings cannot be canceled because they are ticketed immediately after booking. Therefore, rail bookings must be refunded or exchanged. To refund a rail booking:

  1. Quote the refund using RailRefundQuoteReq.

  2. Process the refund using RailRefundReq.

Refund Quote Request

Minimum Data

LocatorCode provides the unique identifier for the rail reservation.

Rail Refund Quote Response

 

RailRefundInfo

Rail Refund Info includes the refund amount and any cancellation fees that may apply to the exchange. If the rail booking included an Accommodation (paid seat), the Accommodation amounts are included in either the RefundAmount (if Accommodation is refundable) or in the CancellationFee (if Accommodation is not refundable).

Note: The Universal Record History captures changes to: 

 

 

If available, either of the following options is returned for Amtrak E-Vouchers:

  • RetainAmount to be reserved for future exchange or booking of Amtrak segments.
  • RefundAmount, CancellationFee, and RetainAmount, used in combination to refund part of the booking and retain the other part for future use.

See Exceptions for details.

Rail Refund Request

@RefundOption supports Amtrak (2V) E-Vouchers. Currently, Amtrak is the only supplier that uses @RefundOption.

If @RefundOption is not present in the request, the default is "Retain", which allows the supplier to retain the payment amount to be used later with an Amtrak E-Voucher. If set to "Refund", the payment amount is refunded to the passenger via an E-Voucher.

See Exceptions for details.

Rail Refund Response

Canceled segments are removed from the UR and all changed/cancelled segments are recorded to the UR History.

A refunded rail segment is returned with a booking status of Refunded.

The retain amount of the Refund E-Voucher is returned in the MCO (Miscellaneous Charge Order) in the Rail Refund response. The following attributes contain the E-Voucher details.

  • MCONumber: The E-Voucher Number issued by the rail supplier.
  • ExpiryDate: The E-Voucher’s expiration date.
  • IssueDate: The E-Voucher’s issue date.
  • PassengerInfo/Name: The name of the primary traveler in the booking for whom the E-Voucher is issued.

After the cancellation and refund is complete, Refund and Retain text information is saved in Universal Record in UniversalRecord/Rail Reservation/GeneralRemark. GeneralRemark @CreateDate indicates the date that the MCO was issued.

See Exceptions for details.

Exceptions

Amtrak supports vouchers (E-Vouchers) to retain or refund payments electronically. These vouchers are applicable only for Amtrak segments.

If available, either of the following options is returned for E-Vouchers:

  • RetainAmount to be reserved for future exchange or booking of Amtrak segments.
  • RefundAmount, CancellationFee, and RetainAmount, used in combination to refund part of the booking and retain the other part for future use.

The E-Voucher options can only be used for Rail Refund, and cannot be used for Rail Exchange or Rail Booking because the E-Voucher can be redeemed only at Amtrak.com, an Amtrak ticket office, or by phone at 1-800-USA-RAIL. Details are available at http://www.amtrak.com/evouchers-your-travel-credits-stored-electronically.

Cancellation of SNCF bookings are supported through Rail Refund.