Profiles Glossary

An entity in the Profile System used to represent businesses (corporations / SMEs) that are clients of travel agencies.

An entity in a hierarchy of objects representing the organizational structure of a travel agency. Agencies are the top-level of the Agency hierarchy that is created by Travelport during initial setup. 

A user of the system granted administrative permissions to perform higher-level functions needed to configure business settings for an agency.

Data associated with an Agency hierarchy. Agency data include: 

• Profile hierarchy levels

• Profile entities

• Data elements associated with Profile entities

• Profile tags

• Profile actions

• Workflow

• Policy rules

• Desktop preferences

• Roles

An optional hierarchical entity of the Agency hierarchy that exists above agencies at the top of the hierarchy. Agency Groups are not Contract Levels in the Agency hierarchy nor are they created by Travelport during setup. Agency Groups represent consortia relationships between agencies. Agency Groups are associated with consortia-level workflow and rules that are made available to each agency they contain.   

A hierarchical arrangement of profile entities reflecting the way travel agencies organize themselves.

Travel consultants that use Universal Desktop to book travel content on behalf of travelers. Data specific to agent profiles include the name of the travel consultant, default Work Area Branch, addresses, phone numbers, and electronic addresses.

Also called Work Area Branch. The bottom level of the Agency hierarchy. Work Area Branches contain credentials used to transact with content providers. Work Area Branches are the Universal Profile equivalent to GDS Pseudo Cities. They contain GDS PCC data, geo city, currency codes, and the IATA number used at the point of sale. Work Area Branches are associated with data used to access GDS and direct-connect content sources.  

Entities of the Agency hierarchy between agencies and branches are known as Branch Groups. The number of Branch Groups that can exist between an agency and branch are configurable by the Agency Administrator (maximum of 7).

A relationship between Agents and Work Areas that defines the list of Work Areas into which Agents can emulate.

A system that provides content to the Universal API. Content providers discussed in this document include those aggregated by the Universal API.

• GDS Content Providers – Travelport GDS cores, Amadeus, and Sabre.

• Direct-Connect Air Providers – Airlines providing access to their content through published APIs.

• Direct-Connect Rail Providers – Train companies providing access to their content through published APIs.

A level of the Agency hierarchy that defines the point where a contract between an agency and Travelport exists. Product features are provisioned to agencies at Contract Levels. 

As of Release 2.1, Contract Level is no longer supported. Data from Contract Level Branch Group was migrated to the corresponding parent Agency. This update is compatible with versions of UProfile 9.0 or earlier.

A Bridge-Branch relationship that exists between agents contained within one Agency hierarchy and Work Areas contained in another Agency hierarchy.

A Travelport service desk user with permission to emulate into any work area and administer agency data for any Agency hierarchy.

Host Access Profile. Used by Universal Desktop for access

National Distribution Center. A type of support organization.

Note: NDC functionality or support is not available in Universal API. Bookings cannot be serviced, created, or canceled via Universal API for NDCs.

Data provisioned to Agency Contract Levels that define the access credentials needed by agents to transact at the point of sale. Product configuration data includes:

• Web service credentials associated with Work Areas.

• Terminal IDs associated directly to agents.

• Desktop preferences.

An instance of an agency, Branch Group, Work Area Branch, agent, traveler, traveler group or account. An instance of an Agency, for example, is “TravelPro”. An instance of an Account could be “IBM”.  

The Universal Profile System.

The system responsible for:

• Creating the Agency hierarchy.

• 1G, 1V, 1P web service access credentials.

• 1G, 1V, 1P terminal addresses.

• User IDs in Travelport’s LDAP infrastructure used for authentication.

• UAPI roles needed to authorize users for access to certain services.

A type of support user with permission to emulate Work Areas and administer agency data for agencies (or parts of agencies) managed by their support organization.

A data object defining the services a particular user of the Universal Desktop and Universal API is authorized to use.

Sales and Marketing Organization. A type of support organization.

A Travelport (or Travelport-affiliated) organization that provides end-user service desk support to customers of client applications.

A generic term encompassing Global Support Users and Regional Support Users.

An object associated with each Profile Entity in the Profile System, defining:

• A list of data elements associated with a profile entity.

• The cardinality of each data element’s association with a profile entity.

• Whether a data element is inheritable by profile levels below.

• Data mapping rules.

A profile entity representing a traveler. Data specific to traveler profiles includes their personal information such as name, birth date, sex, phone, address and electronic address information.

A profile entity representing a group of travelers within an account. Data specific to traveler group profiles include the ID and name of the corporate customer organizational hierarchy structure (e.g., Departments) and the addresses, phone numbers and electronic addresses relating to these levels of a corporate customer’s hierarchy.

Travelport’s new software tool used by travel agents to book travel on behalf of travelers.

Travelport’s new hierarchical profile system used to store data about travel agencies and their customers.