Printer Connections

The Printer Connections option within the Travelport Admin Portal is used by administrators to set up printer connections at the agent and branch level.

Note: Printer connections used by terminal emulation are set up in the terminal.

Printer connections can be set up in three different ways:

Guidelines

Access Printer Connections through the Profile

  1. From the Profile menu, select Open Profile.

  2. Open the profile for which you want to modify printer connections.

    1. Select the Search for profiles radio button.

    2. Choose Branch from the Profile type drop-down menu.

    3. Choose Provider PCC/SID from the drop-down menu.

    4. Add the PCC/SID in the text box.

    5. Click Search.

    6. If a dialog displays, select the PCC/SID that you entered and click the Open button. This dialog may not display.

  3. When the profile opens, click the Details tab.

  4. Expand the Printer Connections. Existing printer connections display.

  5. To edit a current connection or add a new connection, click the manage printer connections link.

    Notes: 

    • Ignore the yellow banner related to Universal Desktop.

    • The second image shows PP for Plain Paper as the Document Type, otherwise known as a ticket formatter. Different options are available for the Document Type, depending on your setup.

  6. To add a printer connection:

    1. Click add new connection link.

    2. Select a provider.

    3. Select the Device type.

    4. If the selected provider is Worldspan, select the Document Type.

    5. In the Device ID field, enter the GTID of the device, which is 6 alphanumeric characters.

      Important: Enter the printer ID using uppercase letters. Lowercase letters will cause an error.

      Note: If Worldspan is chosen as the provider and the Device Type = Ticketing, the same Device ID can be specified for all coupons.

    6. Click Save.

Notes:

Access Printer Connections through the Printer Connections Menu

To manage printer connections at a hierarchy level:

  1. Open printer connections by clicking the Agency Configuration menu then Printer Connections.

  2. Select a profile to which the printer will be assigned by clicking the Select Profile link on the Printer Connections tab. You can search by name (e.g., WAB-E9G) or browse the profile hierarchy to find the profile.

  3. Click add new connection link.

  4. Select a provider.

  5. Select the Device type.

  6. If the selected provider is Worldspan, select the Document Type.

  7. In the Device ID field, enter the GTID of the device, which is 6 alphanumeric characters.

    Important: Enter the printer ID using uppercase letters. Lowercase letters will cause an error.

    Note: If Worldspan is chosen as the provider and the Device Type = Ticketing, the same Device ID can be specified for all coupons.

  8. Click Save.

Notes:

Individual Printer Settings

Only define printer settings for an individual if that individual uses a printer that is not the one defined for his or her work area branch. Printer configurations for an individual agent can only point to one GDS. The agent’s printer must be present in each branch emulated in order for linkage to work.

  1. Open the agent's profile for which you want to define a printer connection (select the Profiles menu, then Open Profile).

  2. Search or browse for the agent's profile. If you are browsing the hierarchy for an agent, ensure that Show travelers or agents in the hierarchy option is selected.

  3. Open the agent's profile.

  4. Click the Details tab.

  5. Click the arrow next to Printer Connections in the left column. Assign a printer connection to agents who use a different device than the one specified for the WAB. If the agent uses the device specified for the WAB, then a printer connection should not be defined.

  6. Click the manage printer connections link. 

    Note: Ignore the yellow banner related to Universal Desktop.

  7. To assign a device, click the add new connection link. A dialog box opens to create a printer connection.

  8. Select the Device type from the drop-down menu, then type in the Device ID and click Save

    Note: Similar to Terminal connections, printer connections may be set for an entire WAB using the Agency Configuration menu option in Travelport Admin Portal. Should individual agents print to different printers in the office, then the assignment must be done when creating or modifying the user profile, as defined in the steps above.