General Errors and Warnings
The following are errors and warnings that may be encountered when using ACH. Where available, existing OTA error codes are used.
Note that Universal API passes through the vendor error/warning message in the //@ShortText attribute from ACH.
| ACH Error Code | Universal API Error Code | Type | Message | Remarks |
|---|---|---|---|---|
|
357 |
|
Warning |
Could not send all the messages to Email Server, Some of them failed. |
|
|
417 |
15015 |
Error |
The credit card type is not valid. |
|
|
712 |
|
Error |
Requested cabin is not available |
|
|
714 |
15095 |
Error |
An error occurred while trying to apply the payment information. |
|
|
722 |
14077 |
Warning |
Invalid Documentation Language code. Defaulting to English. |
|
|
732 |
15001 |
Error |
Invalid flight number. |
Invalid flight requested. |
|
733 |
15002 |
Error |
Fare class missing or invalid. |
Invalid fare class requested for pricing / booking. |
|
734 |
15003 |
Error |
Payment amount is greater than total fare. |
Overpayment in book request. |
|
735 |
15004 |
Error |
Payment amount is less than total fare. |
Underpayment in book request. |
|
736 |
15005 |
Error |
Invalid agency number. |
Invalid agency number for BSP payment. |
|
737 |
15006 |
Error |
Insufficient funds available. |
Insufficient funds available in Pre-Paid account. |
|
738 |
14001 |
Error |
Reservation system error. |
Reservation System Error from the Vendor. |
|
739 |
15007 |
Error |
Invalid currency code. |
Invalid currency code in request. |
|
740 |
15008 |
Error |
Invalid credit card. |
Invalid credit card used for payment. |
|
741 |
15009 |
Error |
Invalid agency ID for pre-payment. |
Invalid agency number used for Agency Pre-Pay account. |
|
742 |
15010 |
Error |
Invalid first name. |
Invalid first name. |
|
743 |
15011 |
Error |
Invalid last name. |
Invalid last name. |
|
744 |
15012 |
Error |
Invalid expiration date on credit card. |
Invalid Expiration Date on CC |
|
745 |
14002 |
Error |
Undetermined error - please report. |
Undetermined error. Could happen anywhere. |
|
746 |
14003 |
Error |
Error occurred while transcoding request XML |
Error parsing request XML to ACH |
|
747 |
14004 |
Error |
Error occurred while doing MultiThreaded request processing |
Error processing requests and responses to the vendor. |
|
748 |
14005 |
Error |
Connectivity to the Vendor timed out. |
Connectivity to the vendor system timed out. The operation being requested might have succeeded but the service has no way to tell. |
|
749 |
14006 |
Error |
Unable to get Connectors. |
An error / exception occurred getting any particular connection to a Vendor System. Could mean a network problem. |
|
750 |
14007 |
Error |
Error occurred while creating supplier specific request. |
An error / exception occurred creating the supplier specific request. |
|
751 |
14008 |
Error |
Error with the response from the Vendor. |
An error / exception occurred while getting the response from the vendor system. Could mean a network problem. |
|
752 |
14009 |
Error |
Error occurred while converting supplier specific response to OTA Response. |
An error / exception occurred while converting the vendor response to the ACH response. |
|
753 |
15013 |
Error |
Request cannot be null/empty. |
Invalid / Empty request sent in to the services |
|
754 |
15014 |
Warning |
Reservation declined by the Vendor. |
Payment was declined by the vendor system. The reservation could not be created / updated. |
|
755 |
15015 |
Warning |
Reservation pending with the Vendor. |
One or more payments applied are pending with the vendor system. The entire reservation might be pending till payments are confirmed. |
|
756 |
15016 |
Warning |
Invalid host code. Must be 1V or 1G. |
Incorrect Host identifier in the request. |
|
757 |
15017 |
Error |
No flight records found for this date or market. |
No flights found for the requested date and routing. |
|
774 |
14013 |
Warning |
Flights may not be available for one or more requested segments. |
|
|
775 |
14015 |
Warning |
PNR creation may have failed due to Host time out. |
|
|
789 |
14016 |
Error |
Unable to retrieve reservation |
When the reservation from the vendor system cannot be retrieved or when the security checks on the retrieved reservation fails. |
|
790 |
15018 |
Warning |
Reservation is on hold. Add payment to complete booking |
The booking made or retrieved is on Hold. It needs to be paid before it is confirmed. |
|
791 |
15019 |
Warning |
Reservation payment is less than total fare |
The reservation retrieved has dues that need to be paid. |
|
792 |
15020 |
Warning |
Reservation payment is more than total fare |
The reservation retrieved has payments in excess of the total fare. |
|
793 |
15021 |
Warning |
Invalid credit card details. Booking on Hold |
A payment request was rejected by the vendor system for invalid credit card number. For a book request a reservation and Host PNR are created none the less. |
|
794 |
15022 |
Warning |
Unable to update Host booking. A new booking has been created. |
|
|
795 |
15023 |
Warning |
Payment not added to Host booking. Update manually. |
|
|
796 |
15024 |
Warning |
Host booking could not be retrieved or updated. Update manually. |
|
|
797 |
15025 |
Warning/ Error |
The reservation could not be matched with a Host booking. Unable to update. |
|
|
798 |
15026 |
Error |
Hold not allowed for selected class |
If a book request comes in for holding a segment on Air Asia and hold is not allowed for the booking class requested this error is returned. |
|
799 |
15027 |
Error |
Invalid request. Vendor or source unrecognized |
ACH web-services determine the vendor system to connect to using the Source in the POS element of the request. If the vendor is one ACH does not know about this error is returned. |
|
800 |
14017 |
Warning |
Host time out while retrieving reservation |
|
|
804 |
15028 |
Error |
No payment added. Reservation has already been paid in full |
If a payment request is sent on a reservation which is completely paid for the payment will not be added and this error returned. |
|
805 |
15029 |
Error |
Amount not specified in payment request. No payment added. |
An invalid request. The payment requested on the reservation has zero payment amount on it. |
|
806 |
15030 |
Warning |
Unable to verify payment for the reservation. Please re-try momentarily or contact the Airline. |
The status of one or more payments could not be determined by the service. The user will have to re-retrieve the reservation or call the airline to check the payment status. |
|
807 |
15031 |
Warning |
One or more payments in the reservation are pending. Retrieve the reservation to verify payment status and if needed contact the Airline. |
One or more of the payments in the retrieved reservation are in pending state. |
|
808 |
15032 |
Warning |
The reservation could not be matched with a Host booking. Payments or modifications must be manually added to the Host booking. |
|
|
809 |
15033 |
Warning |
Fare Rules could not be retrieved please try again later. |
When Fare rules are not returned for a specific fare class. |
|
816 |
15034 |
Error |
Credit Card type is required. |
CCH Specific message - [OJ Error code: 313 OJ Message: Card type is required] |
|
817 |
15035 |
Error |
Invalid date for flight requested. |
CCH Specific message - [OJ Error Code: 501 OJ Message: Invalid date for flight requested] |
|
818 |
14018 |
Error |
The vendor is temporarily unavailable. |
CCH Specific message - [OJ Error code: 1023 OJ Message: Carrier currently unavailable] |
|
838 |
|
Error |
Modification failed. |
|
|
840 |
|
Error |
Invalid Supplier Booking details. |
|
|
891 |
15036 |
Error |
Required element in the request is missing |
|
|
892 |
1001 |
Error |
Required attribute in the request is missing |
|
|
893 |
15038 |
Error |
Invalid data type / length / value of attribute or element supplied in the request |
|
|
894 |
15039 |
Warning |
Some of the flights have no fares associated with them |
|
|
895 |
15040 |
Error |
Requestor of the service is unauthorized for the requested adapter |
|
|
896 |
15041 |
Error |
No adapters available for the given origin and destination |
|
|
897 |
15042 |
Error |
No airports available for the requested Airline/Adapter |
|
|
898 |
14020 |
Error |
Exception occurred while fetching the data from the Cache/Database |
|
|
899 |
15043 |
Error |
The passenger type and count combination is not supported by the carrier |
|
|
900 |
15044 |
Error |
Infant or Child age is not supported by the carrier |
|
|
901 |
15045 |
Error |
Selected Payment Type requires the payment details |
|
|
902 |
15046 |
Error |
One or more legs is sold out on the specified journey |
|
|
903 |
14021 |
Error |
There was an error calculating the fare, please re-try. |
|
|
904 |
14022 |
Error |
The current session is invalid or has expired. Please restart your session. |
|
|
905 |
14023 |
Error |
No response is received from the carrier. Please contact the carrier for further information. |
|
|
906 |
15047 |
Error |
The Pass information provided is not valid. |
|
|
907 |
15048 |
Error |
The upgrade request cannot be processed currently. Please try again later. |
|
|
908 |
15049 |
Error |
The selected options could not be applied to the reservation. |
|
|
909 |
15050 |
Error |
The requested seat selection cannot be applied. |
|
|
910 |
15051 |
Error |
Discounted or private negotiated fares are not available for this itinerary. |
|
|
911 |
|
Error |
Your requested change is not available for this reservation. |
|
|
912 |
15053 |
Error |
Seat selection is not available for this flight. |
|
|
913 |
14024 |
Warning |
Billing Record Creation failed on Galieo. |
|
|
914 |
14025 |
Warning |
Billing Record Creation failed on Apollo. |
|
|
916 |
|
Error |
No handoff destinations specified in the request, and none configured for the source |
|
|
920 |
|
Warning |
If you are using Visa or MasterCard and your bank is participating in verification program, you should register before booking (VISA - http://www.visa.com/verifiedbyvisa/) (MasterCard - http://www.mastercard.com/securecode/) |
|
|
921 |
|
Warning |
Could not create Billing handoff entry for the booking or modification |
|
|
922 |
15092 |
Error |
The requested itinerary or fare combination is not supported by the carrier |
|
|
923 |
|
Error |
Invalid name, corp id or profile received |
|
|
924 |
|
Error |
Maximum number of segements in an itinerary exceeded for the carrier |
|
|
925 |
|
Error |
Card payment requires payment type fees on the carrier. Please reprice the itinerary with the payment type |
|
|
926 |
|
Error |
The credit card verification password (Verified by Visa / Mastercard securecode) is invalid |
|
|
927 |
60828 |
Warning |
Optional Services and / or Additional Services are unavailable for the selected itinerary at this time. Please change your selection or try again later. |
|
|
928 |
14056 |
Error |
Customer Loyalty information provided is invalid or cannot be matched with the Traveler |
|
|
929 |
|
Error |
APIS Data provided is invalid or not in the specified format for the vendor |
|
|
930 |
15090 |
Warning |
APIS Data from vendor is incomplete. Contact Vendor for more details. |
|
|
931 |
|
Error |
Unable to Sell - Embargoed Airport/Country |
|
|
932 |
|
Warning |
Form of payment fees may apply on this booking. The actual amount charged may differ from the total price displayed and may include form of payment charges. |
|
|
933 |
|
Error |
Problem processing Refund in vendor system |
|
|
934 |
15094 |
Warning |
Miscellaneous alert returned by vendor |
|
|
935 |
14051 |
Warning |
Requested passenger type not supported |
|
|
941 |
|
Error |
Invalid state/province/territory code |
|
|
942 |
|
Warning |
Seat map not returned for some requested flights |
|
|
943 |
|
Error |
Booking is out of sync with the carrier system. Contact the carrier for modifications to the booking |
|
|
944 |
|
Warning |
Itinerary is invalid based upon carriers Itinerary Restrictions. Must be booked as round trip. |
|
|
945 |
|
Error |
Booking must be ticketed in order to purchase seat/s. |
|
|
946 |
|
Warning |
Available optional services (seats) not available for |
|
Feedback / Support
