Transavia Requirements

For customers that choose to use Transavia (FR) content via Universal API:

Provisioning / Credentials

No specific agency provisioning is required for access to Transavia. ACH will internally send credentials needed for Travelport to Transavia.

Itinerary / Passenger Type support

ACH Supports the following Itinerary types for Transavia:

• One Way - One way point to point direct or connecting flights.
• Round Trip - Round trip flights either direct or through connecting points.
• Multi-City - Non one-way/round trip flights (maximum 8 Origin Destinations).

Transavia returns the following types of flights:

• Direct/Non-Stop - YES
• Connecting Flights - YES
• Multi Leg Segments - NO
• Open Jaw routes- YES

Transavia only has codeshare where they are the operating carrier, not the marketing carrier with following airlines:

• Delta Airlines (DL)
• KLM Airlines (KL)
• Air France Airlines (AF)

Passenger Types

The following passenger types are supported by Ryanair:

Passenger Type	PTC	Maximum Allowed	Age Restrictions	Combination Rules
Adult	ADT	9	12 - 150 years	DOB and Gender required
Child	CHD	8	2 - 11 years	Child DOB and gender is required
Infant	INF	9	0 - 24 months	Cannot exceed the number of adults

Window Shopping

Transavia supports window shopping (search widening).

Country/Airport Restrictions

Transavia enforces certain agreements with other countries regarding trips to and from that country on Transavia flights. Currently, these agreements prohibit one way flights to/from the affected countries. ACH will still allow one way shop requests, and will return a warning in the shop response including affected itineraries. The routes affected by this are as follows:

From	To	Rule	Exceptions
Anywhere	Egypt	No one way trips allowed
Anywhere	Tunisia	No one way trips allowed
Anywhere	Turkey	No one way trips allowed	European side of Turkey (i.e. SAW, etc.)
Egypt	Anywhere	No one way trips allowed
Tunisia	Anywhere	No one way trips allowed
Turkey	Anywhere	No one way trips allowed	European side of Turkey (i.e. SAW, etc.)

Cabins, Fares, and Fare Families

Transavia returns the lowest fare and a single fare family for each option is returned by ACH.

Cabins

Transavia operates flights with the following cabins:

• Cabin: Economy
• Associated Fare Family: Lowest

Fare Families

Transavia and ACH supports the following fare families:

Notes:

• It is not possible to book different fare-families (Basic, Plus, Max) in a PNR.
  • All passengers within a booking have to be booked into the same fare-family (i.e. either all BASIC or PLUS or all MAX).
  • Ignoring this business rule will result in and error in ACH price.

• Complementary seats for 'PLUS' and 'MAX' fares are free, even post-booking.

Basic

• This fare-product contains only the flight. Complementary Baggage and Advanced Seat Assignment (ASA) are not included.
• Schedule changes, i.e., date/time are only allowed with a fee and fare difference.
• All 'Basic' fares will be mapped to 'X' class-of-service or RBD

Plus

• This fare-product covers not only the flight, but also includes free 20 kg of baggage, the choice of a free standard seat, and for Flying Blue members, 250 points can be earned.

• Some schedule changes (i.e. Date/Time change) are allowed, some with a fee and/or fare difference.

• Until 14 days before departure: unlimited change, via the API, at no change fee. Only fare difference applies.

• Between 14 days and 2hrs before departure flexibility to change is offered via the API. But both change fee and fare difference will apply.

• All 'Plus' fares will be mapped to 'S' class-of-service or Reservations/Booking Designator (RBD).

Max

• This fare-product covers the flight, free 30 kg of baggage, a choice of a free seat (all seat categories) and for Flying Blue members 500 points can be earned.

• More flexibility for schedule change (i.e. date/time change).

• Unlimited change at no fee. Unlimited change until 2 hours before outbound departure. Only fare difference applies.

• All 'Max' fares will be mapped to 'Y' class-of-service or RBD.

• Complementary seats for 'PLUS' and 'MAX' fares are free even post-booking.

Fares Returned

• Fares returned by Transavia APIs may be Basic, Plus and Max (depending on availability)
• Total fare of the itinerary is returned in all services.
• All fares are one way.
• Infant fares are returned but are approximate in the shop response.

Note: Transavia does not support fare cancellations and refunds are not permitted through ACH. Transavia returns the fare rules in the API.

RBD (Reservations/Booking Designator) Mapping

ACH maps different fare-families to a standard set of RBDs (X, S, Y) to uniquely represent each of the fare products:

To achieve this, the carrier's actual RBD is changed to an RBD from a standard set of RBDs (X or S or Y) in all ACH requests/responses (see mapping rules below).

• Transavia's 'Basic' Promo products will be mapped to RBD X
• Transavia's 'Plus' Promo products will be mapped to RBD S
• Transavia's 'Max' Promo products will be mapped to RBD Y

The carrier's actual RBD is not seen in the ACH request/response but seen only mapped RBD (X or S or Y) in the ACH request/response.

Note: The Carrier's actual RBD is stored in session data by ACH for it's reference.

Taxes and Fees

• Taxes vary from airport to airport and are IATA standard tax codes.
• Transavia has a payment fee. Payment fee code= “CCPC”. 1,75% on the Total Fare, including tax. The Payment fee is charged on the initial booking. Fee will be reflected in Shop (for TCP users), Price, Book and Retrieve.

Note: Transavia has discontinued the Service/Booking Fee (BKIN) for all its channels, including the Transavia API.

Private / Negotiated / Corporate Fares

Transavia do not have any corporate or agent specific fares at present.

Passenger and Contact Details

Passenger Details

ACH Transavia adapter supports the Standard ACH Passenger Name Prefixes.

• The OTA specification define the following location for passing in passenger titles: //TravelerInfo/AirTraveler/PersonName/NamePrefix
• The following is the standard list of titles that will be supported by ACH for all carriers. Note, the list will be case sensitive and should not be period terminated.

Passenger Title	Usual Translation (if not supported by the carrier)
Mr
Ms
Mrs	MS
Miss	MS
Master	MR

Contact Details

The Transavia API requires the following contact information:

• Phone (at least one required) on the lead passenger
• Email address lead passenger.
• Address on the lead passenger

Transavia system has a limitation on the state / province information, in that it limits that field to three characters only. For any address field sent into ACH, if the //Address/StateProv element is set, ACH will:

1. First look at the //Address/StateProv/@StateCode, and if present pick that as the possible state information.
2. If the //Address/StateProv/@StateCode is not set and //Address/StateProv/text() field is set, use that as the possible state information.
3. If the possible state value is longer than 3 characters, truncate it to 3 characters before sending it to the carrier.

Required Passenger Information

Transavia does not supports collecting Secure Flight and APIS information through the API. However they require Gender and DOB, so ACH collects them using the standard ACH APIS Data Specification.

Frequent Flyer Support

Transavia joined the frequent flyer program of KLM-Air France called Flying Blue. Though limited, Flying Blue is also part of the Branded Fares, as points can be earned with the Branded Fares “Plus” and “Max”.

The following codes are supported for the Vendor Code: AF, A5, HV, KL, TO, SB, UX, KQ, CE, RO.

Notes:

• VendorCode is returned as 'AF' in the ACH Book response, if one passes VendorCode as 'TO' in the ACH Book Request.
• VendorCode is returned as 'KL' in the ACH Book response, if one passes VendorCode other than 'TO' in the ACH Book Request.
• Reward points are awarded by Transavia in the background, and this information is not be visible in the ACH Book response. ACH has no way to identify whether reward points were actually awarded. The only thing ACH can validate is that Frequent flyer information (MembershipID and VendorCode) should come back successfully in the ACH Book Response
  • The frequent flyer number(s) should be displayed in the ACH Book and Retrieve responses.
  • One will not see SSRs (“FBEB” for Plus fare, and “FBEC” for Max fare) in ACH Book or Retrieve response, as they are added to the booking by Transavia after the booking is commited by the API partner, i.e. Travelport.

ACH and Transavia will not return any error if one gives incorrect vendor-code like 'SB' for a frequent-flyer number actually meant for KL. But in this scenario, even though Transavia/ACH accepts the frequent-flyer information, it will not apply any reward points to the traveler.

If VendorCode is used outside of the supported VendorCode list (AF, A5, HV, KL, TO, SB, UX, KQ, CE, RO) in the ACH Book request, then the frequent-flyer information will not come back in ACH Book response and will get dropped silently (i.e. no error/warning).

Errors return in ACH Book/Price response for following scenarios:

• Incorrect FFN in the Book/Price request. E.g., KL < 001045769989>
• FFN is more than 12 digits. E.g.,KL <0010457699809
• Incorrect/incompatible Name with a FFN. E.g., "Siddharth Asiwal" for KL < 001045769980>

For all the above error scenarios one will get below error message in ACH Price/Book response,

<Error RecordID="NNSHV:ACH Transavia Adapter" Type="928" ShortText="CheckNameAccountFuntionalError;FlyingBlue_API;This is an operation implementation generated fault">Customer Loyalty information provided is invalid or cannot be matched with the Traveler</Error>

ACH drops Frequent flyer information from ACH Price Request, and does not send that to Transavia, if there is no name present in ACH Price request. This is because Transavia validates the name against the Frequent Flyer number and returns an error if no name is passed.

Currency and Fulfillment Support

Currency Support

Transavia supports EUR currency only.

Fulfillment Support

• Hold Booking Supported: NO
• Waitlist Booking Supported: NO
• Partial Payment Supported: NO
• Split Payment Supported: NO

Supported Forms of payment: Credit / Debit Cards

Credit / Debit Card Payments

The following cards are supported:

Note: No credit or debit card fee is applied at time of booking.

Card Code	Card Name	CVV/CID
AX	American Express	Yes
VI	Visa	Yes
MC	MasterCard	Yes
VE	Visa Electron Debit	Yes
TP	Universal Air Travel Card	No NOTE: Only applicable for EUR currency

Note: Use of Universal Air Travel Plan corporate card is under development by HV.

Payment Required Fields

No Billing address is required for the credit cards. The required fields are:

• Name
• CVV
• Expiry date

Optional Services and Fees

Optional Services

Transavia supports the Optional Services listed below.

Pets

ACH Code	ATPCO Option Code Mapping	Option Type	Description	Vendor Option Code	Secondary Code Required	Secondary Code Name	Applicability	Application Limits
PET	PTPH	AdditionalOption	Pet in Hold	AVIH	Yes	AVIH	PassengerOD	1 per passengerOD
PET	PTPC	AdditionalOption	Pet in Cabin	PETC	Yes	PETC	PassengerOD	1 per passengerOD

Bags

Following are the baggage rules imposed by Transavia that will be applied by ACH:

• Only one bag-type per passenger per segment is allowed. E.g., you can't select both BGPP15 and BGPP20 for same segment.
• For 'Plus' fares 20KG bag is complementary. When adding extra baggage (e.g. selecting BGPP40, i.e. 40KG bag), only the fee difference is charged.
• For 'Max' fares 30KG bag is complementary. When adding extra baggage (e.g. selecting BGPP40, i.e. 40KG bag), only the fee difference is charged.
• In case of downgrading the baggage type, the fee difference is not refunded and total fee is charged.

Bag Tables

ACH Code	ATPCO Option Code Mapping	Option Type	Description	Vendor Option Code	Secondary Code Required	Secondary Code Name	Applicability	Application Limits
BAGW	BGPP15	AdditionalOption	Prepaid check-in baggage up to 5 pieces, totaling 15 KG	5B15	Yes	5B15	PassengerOD	1 per passengerOD
BAGW	BGPP20	AdditionalOption	Prepaid check-in baggage up to 5 pieces, totaling 20 KG	5B20	Yes	5B20	PassengerOD	1 per passengerOD
BAGW	BGPP25	AdditionalOption	Prepaid check-in baggage up to 5 pieces, totaling 25 KG	5B25	Yes	5B25	PassengerOD	1 per passengerOD
BAGW	BGPP30	AdditionalOption	Prepaid check-in baggage up to 5 pieces, totaling 30 KG	5B30	Yes	5B30	PassengerOD	1 per passengerOD
BAGW	BGPP40	AdditionalOption	Prepaid check-in baggage up to 5 pieces, totaling 40 KG	5B40	Yes	5B40	PassengerOD	1 per passengerOD
BAGW	BGPP50	AdditionalOption	Prepaid check-in baggage up to 5 pieces, totaling 50 KG	5B50	Yes	5B50	PassengerOD	1 per passengerOD

Current baggage charges for different branded fares:

Code	Basic	Plus	Max
5B15	€ 15	€ 15	€ 15
5B20	€ 20	€ 0	€ 20
5B25	€ 25	€ 5	€ 25
5B30	€ 35	€ 15	€ 0
5B40	€ 45	€ 25	€ 10
5B50	€ 75	€ 55	€ 40

Note: Above baggage charges are only indicative and are subject to change by the carrier.

Sports Equipment

ACH Code	ATPCO Option Code Mapping	Option Type	Description	Vendor Option Code	Secondary Code Required	Secondary Code Name	Applicability	Application Limits
SPEQ	BGSPBI	AdditionalOption	Bike	BIKE	Yes	BIKE	PassengerOD	3 per passengerOD
SPEQ	BGSPHG	AdditionalOption	Hangglider	DELT	Yes	DELT	PassengerOD	3 per passengerOD
SPEQ	BGSPSE	AdditionalOption	Diving Equipment	DIVE	Yes	DIVE	PassengerOD	3 per passengerOD
SPEQ	BGSPFI	AdditionalOption	Fish Equipment	FISH	Yes	FISH	PassengerOD	3 per passengerOD
SPEQ	BGSPGF	AdditionalOption	Golf Equipment	GOLF	Yes	GOLF	PassengerOD	2 per passengerOD
SPEQ	BGSPSK	AdditionalOption	Wintersport Equipment	SKIS	Yes	SKIS	PassengerOD	2 per passengerOD
SPEQ	BGSPSF	AdditionalOption	Surfboard and all others	SURF	Yes	SURF	PassengerOD	3 per passengerOD

Seats

HV offers following seat brands with different pricing

ACH Code	ATPCO Option Code Mapping	Option Type	Description	Vendor Option Code	Secondary Code Required	Secondary Code	Applicability	Application Limits
SEAT	SA_PR	Additional Option	Extra legroom	1	Yes	1	Passenger Segment	1 per passenger segment
SEAT	SA_X0Z1	Additional Option	Standard legroom	2	Yes	2	Passenger Segment	1 per passenger segment

Seats Types

Note: Transavia may have restricted seats returned for all of their flights. These are returned in the ACH seat map response with a seat availability of 3.SAV and OptionCode as SA. These seats can only be purchased via the Transavia call center, and not through ACH.

ACH Code	ATPCO Option Code Mapping	Option Type	Description	Vendor Option Code	Secondary Code Required	Secondary Code	Applicability	Application Limits
SEAT	SA	Additional Option	Standard legroom	15	Yes	15	Passenger Segment	1 per passenger segment
SEAT	SA_PRX0Z1	Additional Option	Front Seat	30	Yes	30	Passenger Segment	1 per passenger segment
SEAT	SA_PRX0Z3	Additional Option	Extra legroom	45	Yes	45	Passenger Segment	1 per passenger segment
SEAT	SABH	Additional Option	First row	60	Yes	60	Passenger Segment	1 per passenger segment

Notes:

• When Vendor sends a new SeatGroup that is not configured/mapped in ACH, ACH maps it with the Seat Option 'SA' and with a seat availability of 3.SAV.
  • These seats display in the ACH response with SecondaryCode of '15', VendorOptionCode still mentions the actual code received from Transavia (for ex. 75 etc).
  • Transavia sends only SeatGroup '75' that is not mapped/configured in ACH, but this is subject to change in future.

• Transavia doesn't allow addition of seats within 48 hours prior to departure.

Business Rules for assigning seats

1. Assign Seat is not applicable if passengers have booked specific SSRs. If at least one passenger in the booking has one of the following SSRs on one of the segments, it is not allowed to assign seats:
   • WCHS = Wheelchair (steps)
   • PETC = Pet in Cabin
2. Passengers with infant on lap: A passenger with an infant on the lap is only allowed to assign seats with the INFANT property.
3. Passengers on exit row: Not all passengers are allowed to assign a seat on an exit row. For the following passengers it is not allowed to assign a seat on an exit row:
   • PAP INF on LAP (PAX type = ADT & SSR = INF) - To a passenger with Infant
   • CHILD (PAX type = CHD)
   • Contains SSR: WCHR (wheelchair ramp) or WCHS (wheelchair steps)
     • The specific restricted SSRs: WCHS and PETC
     • Even if one of the passenger in the PNR has exit-row seat then none of the passenger in that PNR can book WCHR SSR
4. Passengers booked with 'Plus fare' can choose any standard seat for a fee of ‘0’ EUR (as long as not sold out).
5. Passengers booked with 'Max fare' can choose any seat (standard or XL) for a fee of ‘0’ EUR (as long as not sold out).
   • Passengers booked under 'Plus' fare with standard seat can upsell to XL seat only during the initial booking flow. Only the fee difference will be charged

Non Chargable SSRs - Special Service Requests

The following SSR codes are used in HV:

SSR Code	Description
WCHR	Assistance required to/from boarding gate
WCHS	Assistance through apt and up/down steps (PRM SEAT)

ACH does not return any error if an agent tries to assign both WCHS and WCHR SSRs to a passenger.

Notes: Transavia and ACH do not prevent assigning both WCHS and WCHR SSRs to a passenger, but ideally an agent or a traveler will not request both WCHS and WCHR for a passenger. WCHS covers all the facilities which are covered by WCHR:

• WCHR: Passenger who can walk up and down stairs and move about in an aircraft cabin, but who requires a wheelchair or other means for movements between the aircraft and the terminal, in the terminal and between arrival and departure points on the city side of the terminal.
• WCHS: Passenger who cannot walk up or down stairs, but who can move about in an aircraft cabin, and requires a wheelchair to move between the aircraft and the terminal, in the terminal and between arrival and departure point on the city side of the terminal.

ACH Services

For ACH Services supported for Transavia, Transavia is a sessioned carrier and does time out sessions after a specified time limit. The published timeout for one session is valid for rolling 18 minutes. However this is a value controlled by the carrier and the exact timeout may vary between environments and also subject to change by the carrier without notice. A session is initiated with a shop or retrieve.

Transavia Enhancements

The following enhancements have been planned and / or delivered since Transavia was launched in ACH:

• Transavia Baggage Simplification (APICON-98) - Transavia simplified their baggage structure. Reducing many baggage codes that used a piece/weight system to a simpler weight system, where all tiers are up to five bags. See Bags.

Transavia Modifications

Transavia supports the following modifications:

• Segment Replacement (change flight, date, time etc) - but one cannot change the origin/destination airports
• Add/Change optional services (including seats, non-chargeable SSRs)
• Add Payment

Unsupported Modifications

• Segment route modification
• PAX information modification (ex. name change etc)
• Add segment
• Segment cancellation
• Seat change without doing segment-modification
• Seat/Option cancel/deletion