Agency Hierarchy Overview

Each agency profile has its own Agency hierarchy. When an agency profile is created, the system will auto-generate these hierarchy levels (known as the anchor points):

• Agency

• Branch

• Agent

This hierarchy can be customized by adding one-to-seven levels of Branch Group between Agency and Branch. The reason for seven is to allow a maximum of ten levels in the Agency hierarchy.  

Notes:  

• If an agency customer does business in more than country, then they will be required to have a branch group of country created by ProvisionIT.

• ProvisionIT automatically creates a Control Branch underneath every Agency and Branch Group in the system to contain users.

• There can be multiple work area branches; these are created under the Branch.

• Work area branches are where all provisioned data resides, i.e., GDS-specific data such as pseudo city codes, host access profiles, and terminal addresses.

• When an Agent Profile is created, it is attached to a default Work Area Branch. Each profile is also assigned a set of permissions. These are known as roles.

• Templates are kept on the Agency level of the hierarchy; therefore, any changes made to them will affect all the Work Area Branches in the Agency hierarchy.

Example of profile hierarchy