Manual SSR5.0

Name	Manual SSR
Code	ManualSSR
Source	Entity ManualSSR
XML Element	BookingData/SSRInformation/NonProgrammaticSSR

Description

A Special Service Request (SSR) is a message sent directly to suppliers to communicate traveler preferences, special services needed by a traveler, or of a procedural requirement necessary of the carrier. SSRs are used for air segments only.

SSRs include information such as meal preference or special assistance required the traveler. In addition, the SSR can send an alert message back to the agency or travel provider. SSRs can originate with the travel provider asking for service from the carrier or from the carrier asking for information (like a ticket number) from the travel provider.

Because action must be taken by the carrier, there is usually a reply from them in the form of the status code on the SSR (HK, UN, etc.)

A Special Service Request (SSR) can be made in a PNR on behalf of one traveler, several travelers, or all travelers for specific segments or an entire itinerary. A single traveler and/or single segment may have multiple SSRs assigned to it, but the same SSR cannot be assigned to the same traveler/segment more than once.

SSRs require the carrier to take action, while OSIs are informational only and do not typically require an action or response from the carrier. OSIs and SSRs are NOT interchangeable. An SSR should be used if possible; an OSI should be used only if there is no standardized SSR available for the service needed.

SSRs can either be Programmatic (automated) or Manual (non-automated). Programmatic SSRs use a codes recognized by the provider/supplier, while Manual SSRs do not have an associated programmatic code, and some items must be entered as a manual SSR. Programmatic SSRs are associated to both an Air segment and a PNR (ProviderReservationInfoRef); Manual SSRs are associated only to a PNR.

Fields

Travel Order Event Identifier

Field Label	TravelOrderIdentifier
XML Element	No equivalent XML.
Attributes	4 N
Status	Mandatory
Description	A programmatically generated number that uniquely identifies the travel order event. Passed to this table from the TableOrderEvent table.
Event Type	Ticketing
Allowable Values	Not applicable.

SSR Sequence Number

Field Label	SSRSequenceNbr
XML Element	No equivalent XML.
Attributes	2 N
Status	Mandatory
Description	A programmatically generated number that identifies the position of this SSR (Special Service Request) in the PNR/BF.
Event Type	Booking
Allowable Values	Not applicable.

SSR Code

Field Label	SSRCode
XML Element	SSRCode
Attributes	4 A
Status	Optional
Description	The SSR Code applicable to the Manual (Non-Programmatic) SSR item. For example: FOID, PSPT, DOCS, DOCA, and DOCO.
Event Type	Booking
Allowable Values	Not applicable.

SSR Vendor Code

Field Label	SSRVendorCode
XML Element	VendorCode
Attributes	3 A/N
Status	Optional
Description	The vendor providing the service requested.
Event Type	Booking
Allowable Values	Not applicable.

Status Code

Field Label	StatusCode
XML Element	StatusCode
Attributes	2 A
Status	Optional
Description	The current status of this service request.
Event Type	Booking
Allowable Values	Not applicable.

Number Required

Field Label	NbrRequired
XML Element	NbrRequired
Attributes	2 N
Status	Optional
Description	The number of services requested for the SSR item.
Event Type	Booking
Allowable Values	Not applicable.

SSR Data

Field Label	SSRData
XML Element	SSRFreeText
Attributes	255 A/N (variable)
Status	Optional
Description	Free text for the SSR item.
Event Type	Booking
Allowable Values	Not applicable.