Exchange tickets
HELP EXCHANGE or H/EXCHANGE
Sometimes a passenger will change their plans after their ticket has been issued. They may wish to change their travel dates or itinerary. Depending on the fare, it may be possible to reissue the ticket for your customer and give them a new one in exchange for the original one. There are strict IATA rules governing this procedure. You must refer to the fare notes or the issuing airline to check the rules and regulations to correctly complete the ticket exchange.
Note: Many agencies charge for exchanging a ticket, which can be an important source of revenue.
When a passenger changes his travel plans and has a flexible fare, it is possible to use the old ticket as part or full payment towards the new ticket's cost.
The types of exchange that can result, depending on the cost of the original ticket compared to the new ticket are:
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Identify when a ticket can be revalidated or when it should be exchanged.
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Complete a ticket reissue using a fill-in format (FIF).
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Reissue tickets with and without an additional collection.
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Reissue a ticket issued in a different currency.
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Cancel/Void an incorrectly reissued ticket.