involuntary exchanges

Involuntary Exchanges with ETR Revalidation

Involuntary exchanges can be used to reissue tickets for even exchanges, such as schedule changes and involuntary re-routing.

There are two processes for completing involuntary ticket exchanges, depending on whether the ticket is issued by a carrier that supports E-Ticket (ETR) Revalidation:

A PNR qualifies for ETR Revalidation if:

  • The air segments in the PNR are all confirmed (HK status).
  • All tickets are validated on the same carrier, even if there are multiple carriers on the segments/coupons of the ticket.
    For example, a ticket qualifies for ETR Revalidation if contains both BA and AF segments, but issued is using only BA as the validating carrier.
  • All tickets have a valid status for revalidation.
  • Statuses that qualify for revalidation: Original Issue (I), Refund Reverse (RR), and Revalidated (RV).
  • Statuses that do not qualify for revalidation: Void (V), Refund (RF), Exchange Reverse (XI), and Exchanged (E).
  • The number of valid tickets is the same as the number of passengers.
    For example, there are three valid tickets and three passengers. Conjunctive tickets are processed.
  • Segments to be revalidated are in the same carrier and routing (airport codes) as the coupon.
  • The flight in the coupon is not Closed. The status of coupon must be Open or Airport Control.
  • For BSP carriers, each segment in the ticket has a fare basis code. ARC carriers do not require a fare basis code.

Note: Travelport Smartpoint does check the fare, so the agent should confirm if a fee must be collected.

To reissue tickets for an involuntary exchange with ETR Revalidation:
  1. Modify a PNR with ticketed air segments.
  2. Reprice (4P) to confirm that the new fare is the same amount as the old fare.
  3. Open a PNR with ticketed air segments.
  4. Use one of the following options to open the Ticket Exchange Plus script:
  • From the Fares & Pricing menu, select Involuntary Exchange.

  • Enter the #EXI Quick Key on the Smart Screen. Or, click the Quick Key icon to select #EXI from the Quick Keys list.

The Involuntary Exchange script determines that the carrier supports ETR Revalidation. The ETR Revalidation screen of the Display Ticket script is displayed.

The following information is pre-populated from the PNR:

  • The segments for the coupon that is being revalidated.
  • Not Valid Before (NVB) and Not Valid After (NVA) dates.
  • For multi-passenger PNRs, a check box is selected to revalidate all passengers at the same time.
  1. Confirm the segments and dates, then click CONTINUE to display the confirmation message.