Direct Selling for Hotel Segments

If you know all of the required booking information, you can sell a hotel segment directly without using a rate plan from a previous Complete Hotel Availability response.

You can use the Direct Sell screen to sell hotel segments that are supported by the Apollo (1V) or Travelport+ (1G) systems. However, if you need to create record of booking information for a hotel segment that is sold through a third-party system, you must create a passive segment.

Displaying the Hotel Direct Sell Screen

To display the Hotel Direct Sell screen:

  • Classic Windows. From the SELL menu, select Hotel, then select Hotel Direct.

Using the Hotel Direct Sell Screen

The Reservation tab of the Hotel Direct Sell screen is displayed.

The Hotel Direct Sell dialog box provides two tabs: Reservation and Other.

Reservation Tab

Screen explanation:

Hotel

Explanation

Check-In

Enter the check-in date. Over type or click the calendar icon and make a selection.

Tip! In Smartpoint 9.1 and later, agents can search and book on the previous two days, if an earlier date is valid in the time zone of the itinerary city or location.

As of Smartpoint 9.1, agents can use follow the sun functionality to create or change bookings that occur one or two days before the current date in their agency's time zone. These updates apply calendars and date fields in Search menus, Tools menus, Smartpanel, and Sell menus.

For example:

On November 20 at 05:00, an agent in Dubai (UTC+4) needs to rebook a flight from Honolulu (UTC-10) to Los Angeles. Because the flight pair occurs on the other side of the International Dateline, the time Honolulu is 15:00 on November 19. The agent in Dubai can successfully enter November 19 for a search or sell because November 19 is currently a valid date in Honolulu.

Some location pairs in the Pacific have a two-day time difference. The biggest time difference between two places on Earth is 26 hours between:

  • The Howland Islands, which are the farthest west and use a time zone of -12 hours UTC.

  • The Line Islands in the Republic of Kiribati, which are the farthest east and use time zone of +14 hours UTC.

Check-Out

Enter the check-out date. Over type or click the calendar icon and make a selection.

Hotel Chain

Enter the two-letter vendor code or click the drop-down and make a selection.

Rooms

Adults

Children

Click the drop-down to specify the number of rooms, adults, and children.

Room Master Property ID

Enter the unique Room Master property ID number.

Booking Code

Enter the booking code for the room type.

Traveler

 

First Name

Enter the first name of the traveler in whose name the room is being booked.

Last Name

Enter the last name of the traveler in whose name the room is being booked.

Hotel Guest Number

Enter the traveler's hotel loyalty number (if applicable).

Note: The chain code is removed by Travelport+ (1G) and Apollo (1V) when processing hotel loyalty numbers. Therefore, the terminal data response displays does not include the chain number. For example: FG-124356 rather than FG-HI124356.

Frequent Flyer Number

Enter the traveler's airline loyalty number (if applicable).

Special Information

Enter any special request, such as REQUEST GROUND FLOOR ROOM.

Rate Guarantee

 

Rate Guarantee

 

Click the drop-down and select the appropriate guarantee.

Guarantee

Deposit

Click the appropriate radio button to indicate if a credit card has been taken as a guarantee or deposit.

Hotel Billback

To support Travelport's Hotel Billback solution, two payments options are available in the Form of Payment drop-down list: Conferma — New Deployment and Conferma — Add Deployed Card.

The Hotel Billback solution allows Travel Management Companies the ability to provide their customers with an end-to-end payment alternative using virtual credit cards through the Conferma Settlement Platform. Conferma also supports automated hotel fax notification which replaces the manual effort undertaken by agents.

Please Note:

Hotel Billback is available to agencies that have contracted for Billback with Travelport, and completed the onboarding and provisioning process.

For more information on the Travelport Conferma bill-back/direct-bill solution, please speak to your Travelport Account Manager or Hospitality Business Development Manager. Alternatively, e-mail conferma-enquiries@travelport.com with your contact details and your Travelport Account Manager will be in contact.

Credit Card Type

Click the drop-down list to select the credit card type.

Cardholder Name

Enter the cardholder name.

Card Number

 Enter the credit card number.
Security Code Enter the CCV/CVV number for the credit card. Field displays when Advance Payment or Credit Card as a Guarantee is selected. Once the security code information has been input and the hotel booked, an indicator in the PNR viewer will show, CCV-Y. If no security code information has been entered, then no indicator is shown.

Expiration Date

Enter the expiry date of the credit card.

After the advance payment has been made, there is an indicator in the PNR viewer to show an advance payment as the rate guarantee. This is indicated as G-PAY in front of the guarantee.

If the hotel supplier does not accept advance payment, you will receive a message indicating the supplier does not accept advanced payment.

Other Tab

Screen explanation:

Rates

Explanation

Corporate Discount

Enter a corporate discount number if applicable.

Negotiated Rates

Enter any negotiated rate details.

Booking Source

The booking source box is populated with your agency IATA number. You can over type this if appropriate.

Agency Email Address

Smartpoint 9.1 and later. Enter the email address for the agency.

This address may be optional or required. In countries where agencies are invoiced by the property for no shows, agency email addresses are required by the property.

Traveler Email Address

Optional. Smartpoint 9.1 and later. Enter the traveler's email address.

Optional Address Lines

Add optional address information.

Extra

 

Infant Crib

Extra Child

Extra Adult

Child Rollaway Cot

Adult Rollaway Cot

Click on the drop-down arrows to select the number of additional extras required.

Direct Sell

Click Direct Sell to sell the room or click Cancel to discontinue the process.